Interwetten Casino - general discussion

If you want to discuss anything related to Interwetten Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I have made a withdrawal of 4000 euros in this casino. While my account is fully authenticated, I have made withdrawals but up to 300 euros, the casino with which I won the 4000 and I requested a withdrawal blocked my account and asked me again for the identification documents where I sent them again. unfortunately a month has passed and I was told it would take 7 to 10 working days, when I have questions they keep telling me when we have something new you will be informed. I note that I have made efforts with the children from Gury, maybe they will succeed in something and I'm just waiting

Hi!

I must say I'm glad you found this site and submitted the complaint. What you described sounds kind of strange. I would at least expect some sort of explanation. I believe the casino puts you under a lot of stress simply by keeping you aside from the current events. Well, I can't change that, on the other hand, I'm sure Nick will do his best to help you out.

Feel free to update us here from time to time. I want to keep up with the progress. 🤞

There is absolutely no reason for this to happen. unfortunately the casinos I play in and my friends play in don't respect the player and neither does the control committee care and that's why they seem like garbage to all of us

I understand your concern. I will personally wait for some complaint progress, there is not much I could do at this point.

Interwetten fooled me!!! I opened an account, deposited €35 and went to claim my first deposit bonus for the casino!

We have excluded you, he says!!!!!!!

They excluded me, without even knowing me, without informing me, just because they wanted to! But they had to inform me!

They never informed me, they took my deposits, and now they don't care!!! They misled me, with the purpose of taking my deposits, and now they say they fired me!

I'm glad you submitted the complaint because it sounds quite suspicious to me. Obviously, I do not know much about the situation as a whole, but I wish you a fair ending.

Is there anything you'd like to add at this moment, perhaps?

Thank you very much !

I am waiting for Guru's response after the communication he will have with the company interwetten.gr.

Thanks again!

You are welcome 🙂.

If you're willing to share some insights from the complaint along the way, you are welcome to do so. Players should know what you're dealing with, I'd say.

Interwetten.com

I don't know if this is specifically the casino described in the thread.

My story about Interwetten.

I used to play almost exclusively on this platform - I just thought it was good. At some point, I've been playing WIld Swarm for years. And anyone who knows this game knows that you have to do quite a long time and a lot of spins to reach MAX lvl (lvl5). The special thing is that if you manage it, you can trigger the swarm with every bee that flies into the hive - that means 10 free spins with lots of wilds.

I reached it at some point, I think I played with a stake of 1 or 2 euros because I had over 1000 euros in my account. The normal average to trigger the hive is around 25-35 bees at level 5. It can be a little less or occasionally more.

For me it was like this, I had already collected over 60 bees and nothing happened - my account was getting smaller and smaller - until I noticed something. That every now and then when a bee flew in, the hive wobbled and suddenly broke off completely - an unfinished animation. I knew the game, so I knew what happened when the beehive shook violently and what the animation looked like - either the beehive broke and the swarm was triggered, or the beehive calmed down again and nothing happened.

At some point a few bees later and a few broken animations I was down to around 200 euros. I then wrote to support and asked them to look into it because what was going on was not normal. A short time later the manager contacted me and wrote to me - they found the error, an update was made - you will receive 50 euros in game credit as compensation. Friendly as I am, I then said that it was a joke - I use thousands of spins to reach this level, lose around 1000 euros because there is a mistake in the system - and you want to fob me off with 50 euros? Then I read the rule - if there is a mistake in the system, the casino is not liable for it, you were just unlucky. Then I said - strange if I win a large sum due to a mistake in the game, then you weren't that unlucky, but also me? Where is fair play here please?

Basically it's now - when I try to log in with my details - email address - it doesn't find it. But when I try to register if I'm really no longer in the system, it says - this user is already registered.

When I write to support about this, I don't get an answer.

Respect^^

Hi, thank you for sharing with us your experience in this casino.From what I have learned, it is quite sad that you lost so much money and then you tried to find out if there was any problem in the game. Didn't you try to ask earlier, when you caught that there might be a technical problem ?

As for the casino crediting you 50 euros, I would say that at least some compensation, but with the amount of money you lost, it is probably not enough. Of course, since you read the rules, there was probably nothing more to do. 

Regarding the fact that you can't log into your account at the moment, you still haven't received any reply from the casino ? Without information we could only guess what the problem might be. If your situation persisted with not being able to log in and the casino still hasn't given you an answer as to why this is the case, could you update the forum ? I think that would be useful information if other players ever run into something similar. 

I will wait for a reply. 

As I said, I can't get in at all anymore - I'm told that I already have an account, but even when I try to reset my password, I don't get an email. It's sad, but what do you want to do other than write to them I can't, but it's ignored. No matter, there are other casinos too

I see, and the fact that you don't get an email to reset your password, the casino can't give you a reason either ? Of course, if you are constantly ignored, you won't get far. 

But as you said, there are other casinos where maybe a similar case will not occur, and if it does they will try to solve it. I hope that this situation will not happen again in the future and you will have only good experiences.