Immerion Casino - general discussion (page 20)

I forgot to answer you, so I have a public complaint to see if this Casino is able to unblock the withdrawal because of the review of the game provider that is a nonsense to fool a fool, but it seems to me that they do not want to open the complaint, if the Casino does something that harms the players, their rating is lowered through an unresolved public complaint, so why don't they open the complaint, if the Casino is not able to unblock the withdrawal, unresolved complaint, if they unblock resolved complaint, can they open my complaint, please.

Hello,

Thank you for the response. I could not find a complaint against this casino, so I presume you lodged a case against Immerion elsewhere. Is that correct? The rest of what you describe sounds like our procedure, so I'm confused.

Are you aware that this thread is about Immerion Casino, please? I feel there might be a misunderstanding after all.

I opened the complaint and they didn't accept it, so I asked to reopen it.

I opened another public complaint right now.

Our complaint team will review it as soon as possible. Please stay tuned.

They don't want to open my complaint, my account is not closed, I have access to it, I just don't play anymore because my withdrawal is blocked.

Response to Casino immerion complaint.

Dear ERIC LEONARDO,

Thank you very much for sending us your case. We are sorry to hear about your problem and understand your concern. Unfortunately, we would like to inform you that your complaint was not upheld for the following reasons:

Unfortunately, we do not intervene in cases where there is no money at stake and players' accounts are disabled. We recognize that the casino does not support you in relation to this issue, which must be frustrating. However, we accept the situation where players' accounts are closed completely and we will not intervene in such a situation. If the online casino doesn't want you as a customer, we can't convince you otherwise.

We're sorry we can't be of more help and hope that your problem will be resolved in other ways.

Thank you in advance for your understanding.

Hello,

By the first look at the response, I'd say it reacts to different information. Are you certain you filled in the complaint form correctly? If you say there is a blocked withdrawal, there, among other things, also must be a disputable amount that you have to fill in. Otherwise the team considers that no money has been blocked. We do not accept such cases, so please review the information you provided and try again.

Make sure the description is clear and all parts are filled out correctly. 🙏

Never mind that complaint, thank you.

Will do.

Hi everyone,

I requested a withdrawal of £568 from Immerion last night (around 7:30 PM UK time). It’s now showing as processing and the funds have already been removed from my balance, but I can still cancel it.

Support told me withdrawals usually take 24–48 hours depending on the payment provider, but I’ve also read some players say their withdrawals stayed in processing for days.

For those of you who’ve withdrawn recently, how long did it take for your payments to move from processing to completed?

Thanks in advance for any experiences you can share.

Hello.

I recently opened an account at this casino. I was lucky, and my balance is over €10,000. But honestly, instead of being happy, I'm devastated reading the experiences on the forum and the complaints filed.

I think if I ever get paid (if I ever get paid), it will be many months from now.

I asked if I should send documentation but they told me they don't perform a KYC process.

Any recommendations?? 😓😓😓

They do request KYC, but they initially say it’s not required . Some accounts on here see players get the first or first several withdraws without KYC but this is probably for smaller amounts.

i requested a withdrawal of £600 and the request got cancelled and they asked me for KYC and I’m also worried after reading stories in here about Immerion.

i think with a sum like 10,000, they will almost certainly ask for KYC as well as check the game history as they seem to do, I wish you luck.

my advice would be to be active on casino guru and some other similar websites to ensure you’re being proactive so they don’t rob you of your winnings, consider putting a complaint in about your situation if you don’t hear anything in the next few days

Thank you for your words.

What I find truly surprising is that I rated Casino Guru so highly, despite all the bad reviews and withdrawal issues (the most important thing a good casino should have). The complaints about delayed payments, canceled withdrawals, and absurd excuses are countless.

I repeat, I do not understand such a high rating for a pirate casino.

I’ll be honest, since I won and similarly to yourself read all the reviews on here, I’ve been reading all of the complaints and reviews on casino Guru regarding immerion.

what seems to be the case is that every person who reviewed negatively about the casino (rightly so), if you go on to their complaints they eventually did get paid. Similarly, they have a large number of resolved complaints (all about delays with KYC/withdrawal).

my honest take is they will pay you but they take a ridiculously long time to do so, I also feel it requires the player to bring awareness of their situation on CasinoGuru to see any movement with Immerion.

every single complaint on here follows the same story:

1: player wins , is told no KYC is needed

2: player tries to withdraw, either nothing happens for days or they’re asked to provide KYC (even when told prior it wasn’t required) they never hear anything back for a long time

3: player gets pissed , makes a complaint here

4:Immerion is finally approached by Casino Guru and they finally do quickly what they could have done ages ago (approve KYC/withdrawals)

this is a very obvious pattern just from browsing on Casino Guru

my cynical opinion is they will just ignore you until you risk their reputation by posting here then they will act accordingly and pay out

Actually, that's what I was planning to do. It really bothers me that to receive the money you're owed, you have to file complaints and wait an extremely long time. In my case, I can only withdraw 850 euros at a time, which means more than 12 withdrawals. If I have to fight for each withdrawal...

Thanks again. I hope you have luck with your withdrawals.

Yeah it’s a pity isn’t it that you have to resort to this, I’d get on it right away , thanks and I also wish you luck with your withdrawals.

I think it is humane and understandable if a casino is unable to pay out large sums at once. You have to remember that they also receive quite a lot of payments. On the other hand, it would be good if they could honestly announce it. I assume that every player understands that. This is probably common, especially with smaller casinos?

Have you already requested the first withdrawal, though?

I'm asking just to know if they told you after the request that the verification is not needed, you know. 🤔

Also, according to our information, the daily limit is $1,000, so it is actually good to read the terms beforehand, and that way you are informed about it.

But it's true that lately we had many cases regarding delayed payments from this casino, and we already communicated with them about it, so hopefully they have fixed it and you won't have an issue withdrawing your winnings. Surely keep us informed about how it goes, though.

Could you tell us how the situation with your KYC is going, please?

Have you already sent all the required documents?

Not heard anything from Friday but I left a review on trust pilot and they’ve asked for more information about me.

send all the documents , I’ve also only got £200 left now which is a bummer