IceBet Casino - general discussion

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Hi Daniel, is it normal that in order to withdraw NZD 569, whole weeks have to go by with requests for documents on documents and even the request to speak on Skype with the Risk Department? In over 20 years of gaming I have never had a similar experience, this seems rather absurd to me! I did verification via sumsub with CIE + residency certificate. Then they asked me again for this documentation plus the selfie ID. Now also the Skype call! It has been almost 7 days since the withdrawal request. What if I won more?

Daniel is rarely checking on here. So, allow me to comment:

I would say it's normal - in general. Although I would understand it is reasonable under certain circumstances.

Every casino should however provide a plausible reason for such a process.

Have you been given any? It is obviously additional verification, so the casino has some doubts...

No explanation about it. Doubt what he's an online serial scammer for only around NZD 600? But let's not joke please, I have another account already validated with I Wild. I have been playing online for over 20 years and I have never had any kind of problem with it and I am a respectable and uncensored person. Small preamble: in Italy all online casinos only ask for an identity document and any health card and that's it. Identification by law is performed with an unexpired identity document + clearly visible photo. I have worked for some time in private and public security and I can afford to say that such acts are only to delay payments. In fact, when all these checks are deposited, they are not there, to withdraw they invent the most absurd excuses!

You know what, dear Nemoklid?

Browse all your complaints. I'm sure you'll find quite different information there, and more importantly, you'll find many issues already explained to you in various ways.

I'll only add that while the casino has doubts about your account, it must take additional steps, and it has nothing to do with the country you live in.

Another detail: the deposit is a different process than a withdrawal, it's nonsense to compare those.

Doubts based on what? About nothing?! Note that if I deposit funds to a casino they should be required to verify my identity immediately whether I withdraw or not. Therefore the two processes are closely related to each other. For worldwide identity verification, it is sufficient to have an unexpired identity document showing the personal photo clearly visible, this applies both in Europe and outside. Do they have any doubts about my account after completing the sumsub procedure? Do you know what this biometric procedure consists of? It is definitely better than a Skype call only where instead of a human operator there is certified software that does everything in just a few clicks! If I carry out a procedure through their certified application, I imagine that it is enough and more since it is a very advanced and safe procedure... for the rest with the presumption of... you get nowhere. Does returning the same documents loaded with sumsub seem useful and logical to you? Does taking a selfie ID after doing a biometric procedure with sumsub also seem useful to you? Being threatened instead of having your winnings confiscated on their simple presumption does it seem right to you? Not me!! However, I have been playing online for over 20 years and out of hundreds of casinos that I have attended, only two have had this similar problem ... all to delay the payment of the winnings.

Whatever you say...

I'll point out the main thing here:

Casinos do not check incoming deposits - players deposits willingly their funds. The casino is not obliged to verify you before the first deposit is made, because it is your free will.

Normally, the casino relies on the information given through the registration process because the rules state what is allowed and what is not, since no gameplay was made immediately after the registration, there is also no gaming history or bonuses to be checked by the time being.

You can, however, ask the casino to verify you sooner.

Withdrawal, on the other hand, must only be carried out after the player is fully and undoubtedly verified. The game history checked whether all rounds were completed following all rules.

I think this is pretty clear.

"Do they have any doubts about my account after completing the sumsub procedure?"

Well, obviously. They also scheduled a Skype call as you informed - so yes. But ask the casino for an explanation, please. I don't work for them.

Why have you deleted my post Radka?

Hi has anyone had issues with the slot not paying correctly?

I just got a feature and the slot did not pay the multiplier that was won during the free spins

the game rules state that all wins a payed with the multiplier and I have played that game many times and not had issues but this time it did not pay it and I have screenshots of all the history.

but they are claiming it paid correctly where the history clearly shows it hasn’t

As explained several times:

"You spammed the forum with 9 identical posts, which would normally lead to a permanent ban on other forum platforms."

Kindly take notice of this response:

https://casino.guru/forum/casinos/dozenspins-casino---general-discussion/2#post-70237

Thank you

Hmm, this is always a bit tricky.

Luckily, you have a gaming history! Thus, I would:

a) Ask the game provider

or

b) Submit a complaint through the Casino Guru Resolution Center

What would you prefer? Let me know, please.

I have done both they are being very difficult

Thank you for addressing to our IceBet Support Service.

Previously, you contacted the chat with a question about uncredited winnings. We checked the information, and the winnings were credited to you with a slight delay at 02:23:21 GMT+3 in the amount of 113 AUD. The winnings were also successfully used by you in the future.

That one spin shows it’s incorrect let alone all the others it didn’t pay correctly on

Okay, so I'm curious where you'll get to when you've used both options. According to the attached screenshots, there might have been some error, but we will have to wait for the final decision from the game provider, or the result of your complaint with us. 

Anyway, I assume that you have updated Veronika and sent her evidence. If you haven't, you can do so here.

Nevertheless, if you have any further information or if you have received a reply from the game provider, let us know. I'm curious how it will all turn out in the end. 

Ok so just a quick update management have told me to provide the actual spin id from personal game history

and what do you know so from game screenshots

its 9/12/2023 2:23:21 AM (UTC)

and seems like a big chunk of my history is missing

Have a look at this

That’s just one plenty more from that feature same casino

( ICEBET )

Different casino Same management

I won’t name them

If you won't name those casinos, please share those screenshots in the correct Casino thread. That would be far better. Anyway, good luck with the complaint! Feel free to update us once it reaches another step.🙏

I do not recommend icebet. Casino to anyone a week ago I won tons, I sent all documents, screenshots of your personal online banking profile, selfies with driver's license in hand, bank statement, bank account number, bank ID/bic. screenshot from . No answers, I contacted the customer service and it was pure crap, that they have so much work, I won't see those winnings, and avoid that crappy casino