ice casino blocked me (page 3)

Why do you want me to talk about it ,,,, there are tons of players who have been through the same thing here and on other forums and you whistle to the side....

My case is blatant 140 thousand account approved by them

How much is the winnings that has been taken from you? And are there any same cases as yours thats been resolved?

I am trusting my mediator that he can resolve this.

140 thousand euros they stole from me I have a printout of them confirming the error account verification and ocasino guro decided in their favor before the high winnings I had already made withdrawals of more than 10 thousand euros....

In other words, if I managed to make withdrawals of more than 10,000 euros the previous year and the account was approved when the 140,000 came out I was blocked straight away 🤬 and these geeks rule in favor of the casino

Well, based on what I saw in the complaint, and if that’s the full text of Section 12.7, using a VPN in the casino is prohibited. So if you were using it, that’s a problem. In any case, I haven’t read the whole thing, and Michal will continue to look into your case.

I’d say that VPNs are a problem in about 90% of casinos, so I’d always check whether you can play with one or not. Otherwise, they usually don’t recommend using it.

I don't mean to be rude, but what are you still doing here if you feel like you can't get any help here?

If our team couldn't help you, you can contact the regulator, a lawyer, whatever.

If you come back and say you've resolved your issue, I'll give you a round of applause.

If I see correctly, that answer was for another player, not for you. 🙂

Yes

I'd also give you a round of applause if you resolved the case decently

Then what did you do after the Casino Guru's rejection of your case? Did you file another complaint to a different mediator? 140,000 euros is a very big amount. Sorry.

Thank you for the insight but I mean, what is the purpose of 12.7? Why is it being enforced?

And also there has been cases of same issues as mine and ice casino has resolved the issue upon casino guru's instruction.

Yes, I went to the regulator and it was a very high amount, a disgrace...

But according to what they say, the regulator doesn't do much, nor do they respond...

And in your case, was it a high amount?

Mine is only 900 euros more or less. Compare to yours and still I will do all means necessary to get it.

Good luck 🤞 I've stopped playing and I'm waiting for answers here I haven't gotten anything my moderator must have gotten it but for his pocket 🤣

Cheers and good luck

Thank you but did Casino Guru sided with Ice Casino?

Yes, there was a lot of evidence against them, I have it all in prints....

They admit the mistake I have everything 😅 yet they take their side for me it was the moderator who shit on the subject

Well, they're enforcing this because you apparently used a VPN here, is that right? If that's the case, that's why this is happening.

Cases can differ even by a single small detail, so if you can show me which specific case is identical to yours and has been resolved, I'd be happy to take a look at it.

Veronika already told Ice Casino to reconsider their position.

Here take a look on below screenshots that i saved regarding the resolved cases like mine. I mean these cases are far more worst but still bas been resolved with Casino Guru and Ice Casino.

Also, Ice Casino has admitted their mistake regarding the 12.7 clause and it is so obvious that they just want to take the winnings.

Take a look and would really like to follow up on your team mate, Michal to respond to my Complaint.

Thanks.

Heh, those are pretty general screenshots, and I said that every detail can make a difference. But let’s set that aside for now and focus on your specific case. Even situations involving VPNs can be resolved, but that’s not always the case, it depends on what’s happening. 

It’s pretty clear from one screenshot that this can be resolved, especially if the player didn’t intend to use a VPN to gain some advantage at the casino that they wouldn’t have had without it. That’s pretty important.

Michal will continue working on your case, and we’ll see how it turns out.

Yes its an honest mistake. Accidentally opened it for about 1 minute and 7 seconds as per the vpn log. I hope Michal will response soon. 🙁