ice casino blocked me (page 2)

Thank you for your attention and for understanding my situation.

You are welcome.

Sometimes it's all about patience. 🙂

I know, I really hope you understand, the amount is very high, it's hard to deal with this because I know I didn't do anything wrong, but I also understand your part and I'll be more patient because you want to help me solve this, thank you very much.

It's incredible the resolution you've given to this case, with all the evidence I've provided, they admit the verification error, they approve the account and registration and you give the casino the go-ahead ...

I don't agree, I think the case has been very poorly assessed, and it's incredible that with the prints I've sent you've opted for this decision.

What's more, I have proof that they unblocked my account and put my name wrong again, it's laughable ....

This is a farce, they wasted their time because he already knew my name was incomplete but it was successfully verified by them ....

He's been here for 3 more weeks ahhh he's on vacation and the first day he comes he decides in favor of the casino full of evidence in his email and he never answered any....

Give me a break

I'm sorry it turned out this way, despite everything you've done.

Unfortunately, the casino still acted in accordance with its Terms.

I don't even know what else to say about it.

Please be careful about these things in the future so that something similar doesn't happen again.😕

I'm not even going to comment any more because after the information I've given this is a farce the moderator has spent 3 months talking about the verification terms now the problem isn't there ....

The problem is that they checked the account and it was approved by them before the award ...

And I feel that those who analyzed it didn't care much about the information I gave them, I've already moved on to the regulator and I don't know if anything will come of it.

What gets me is that there's no shortage of evidence and yet nothing incredible.

The worst part is that the casino has already confirmed something it shouldn't have. Sometimes they might miss something, and when they verify the account again or more thoroughly, they realize something isn't right. It would be best if that happened right away.

Anyway, as I said, the terms are probably the same at every casino. You always have to enter your information correctly and truthfully. If even the slightest discrepancy is found, it’s already a problem. So I don’t know if you can do anything about it, but I’ll keep my fingers crossed for you. 

I put my data in because I got it wrong in a field where they approved it, I'm a fraud...

They just let it through on purpose so that they can block it again later, and then they block the account to correct the name or put the name wrong again, and I have proof of this, and you've blown the whistle on the whole thing.

I mean, I think that since the casino verified it once, they should also take a look at it and realize that it was a mistake on their part as well.

On the other hand, as I said, it’s a violation of the rules at any casino, so whether they notice it sooner or later, the outcome remains the same. 

They're the referees, they let mistakes slip through, it's my fault because I had guessed that I'd put a letter wrong ....

Simple and straightforward, they don't want to pay and let it serve as an example, run away from this casino, they let mistakes slip through so they don't pay in the future and then when they correct it ... the casino didn't care about the too many proofs that were handed over ....they admit that they made a mistake and Stefan is right the casino should go to waste this casino is a scam but also Stefan spent 3 months mostly on vacation never answered me an email so it was very well delivered this case still sucked maybe.

Yeah, yeah, I said that even the casino could have handled it better. But during the initial verification process, the casino doesn't have to check everything. I looked at your thread, and they basically said the same thing. That the first check was essentially limited.

It's important to always have your personal information entered correctly so that what happened to you doesn't happen again. Any casino could pay you out, but if they do a more thorough check later and discover something like this, they’ll take your winnings and usually close your account. That’s how it works, and by agreeing to the Terms, you committed to following the casino’s rules. 

This is probably the most basic violation of the rules, and any casino would do the same. Even though it might seem unfair since they’ve already verified you once, any casino would act the same way. 

Yes yes I'll believe it, it's so basic that it took 3 months to decide 🤣

Forget a farce ...

They are always like that. When a player win, they will find a way for the winnings to be confiscated and then they will offer you a little amount to unblock your account and stating as act of good faith.

They are wrong but the worst thing is that casino guro gives them reason ...with the evidence I have print message from them admit the error of verification and the mediator gives them reason ...must have received little that's why I think it was a scam because I have no access to their conversation by email the expert who took over the case rarely answered was always on vacation and from one moment to another decides in favor of the casino 3 months to decide 🤣 🤣 🤣

This site is a farce

I went against the decision the turnip didn't even answer me anymore they are on vacation for a long time because they are sucking off the casinos to decide against the player ... There is no other explanation everything is documented print photos there is no way to decide in favor of the casino , received golden envelope

Is that what happened to you too when you talk about it? Feel free to describe your situation to me if you'd like.

Yes. I wanted to but my case / complaint is still ongoing ans being handled by Michal. I hope that my case will be resolved fairlym i mean Ice Casino if I am not mistaken has the most highest number of complaints.. and still a safety index of 9.5. Here is the link should you want to check and Im all ears on any advices.

https://casino.guru/complaints/icecasino-player-s-winnings-have-been-confiscated-5

Dear Jaroslav,

Can you kindly tell me the main sole purpose of the 12.7 clause in the T&C's of Ice Casino?

Please educate me.

I don't want to discourage you but wait ....Se with the evidence I showed they decided in favor of the casino I doubt they will ever make another decision in favor of the player...only if you get a good moderator the one who got me in the raffle had 3 months to decide most of the time on vacation the labrego didn't even answer my emails

And security index 9.5 AHAHAHHAHA that's why I say this is a farce

My advice to you is to disconnect from this casino Regulador Curação... and disconnect from this page that feeds you, helps you and does nothing, you're going by the score of this casino 9.5 ahahahha