We are sorry for this experience, with your second account we pay you 9k euros before it got flagged by our system and after examination we found you had another account.
You even had the owner's email, you could have email customer support or the owner to re-enable your original account the account was never deleted.
I hope so too - I've only been open, polite and courteous with the Casino owner, so I really do hope that he will do the right thing and exercise discretion. Outside this experience, I would've wholeheartedly recommended this casino too!
We will see how it will be and what will be resolved, for now we will have to wait for the next course. I am also glad that even though you have a difficult situation, you are still objective. 😉
Hi Jaro yes it was possible to reopen his original account, just needed to send an email to customer service this player also even had the owner's email.
Our casino don't do KYC that's why we have the NO multiple account rule.
Good day, when our team will contact your casino, then it will be good to add all these things to the complaint thread.
Of course, if you are a casino representative.
I see that you don't have a linked account on our site, so if you are interested and you are a casino representative, then follow these instructions: https://casino.guru/forum/bonuses-and-promotions/rules-for-casino-representatives-adding-promotions
If you are not a casino representative, then it would be best not to speak on behalf of the casino.
We will not wait for an email.
Difficult is an understatement, but there's no point in being rude, what happens will happen and I just hope that I am made whole
Yes, I understand that and I'm glad you take it that way. We'll see how it all turns out, after all you got some money and not a little, but everything will be revealed by the complaint and the attitude of the casino. I'll keep my fingers crossed. 🤞
Hi yes this account will be the official for the Betcrypto.cr brand we sent and email to upgrade this account
thanks
We are glad to help, always.😉
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