Houseofspins Casino - general discussion (page 5)

I think we can forget about the money and do better research where we play in the future...

They closed my account or change the pasword because i can not log in anymore... email no repley. So i guess its a lost cause...😪 . Nobody know a hacker so we can find out where they are located and pay them a visit.🤣

I wrote emails to all the logo's seen on the site.. talked with helpdesk and other sites about their scam business but nobody repley or is willing to help

This is the backside of the bussines.

Sometimes you actually stumble on a scam casino like this.

I will not stop until I have received my win!

Other question does the slots of evolution work for you guys i couldnt use them and their excuse was because of my country. Very strange because every other casino it works.

Pff fucking fraud. This is the conversation with Mila:

Can i have your contact details?

Hello

21:24

What do you exactly mean?

21:24

21:28

Of your license company

You have all available email on our site

21:28

Please, you can send an email here support@houseofspins.com

21:28

Thank you

21:28

21:29

No, your license company

21:29

I already emailed that one for more then 10 times

I do not have any another contact

21:29

I'm sorry

21:29

21:30

You have a company that gave your license right

21:31

Why can't i get their details

Please, for more info send an email here support@houseofspins.com

21:31

21:31

I did!!!!!!

Someone will answer you as soon as possible

21:31

21:31

Just give me the license details

Sorry but I do not have another conatact

21:31

21:32

Ok what is the name

21:32

Of your license company

Sorry but what do you mean?

21:32

Which problem do you have?

21:32

How can I help you?

21:32

21:32

You can't

21:32

What is the name of your license company?

Curacao

21:33

I only play evolution live casino and it works

No, i mean the slots

Wow!

That conversation looks familier

Hi, have you thought about filing a complaint against this casino ? We give casinos 14 days to resolve a withdrawal but if this time exceeds and nothing is resolved I would definitely go for it. If the casino fails to resolve it, they will get black points for it later. 

Of course, the best thing would be if you didn't have to file a complaint and you got your money, but so far we can see that probably won't be the case.

I agree that it is always good to check and find some information about the casino where you are going to play. That would probably be the first thing I would do. 

However, I also looked at your complaint and the casino still hasn't responded. I'm sorry because there are quite a few players waiting for money and it's certainly not pleasant. What is also sad is that since the casino has no license, there is no authority to turn to and the only thing we can do is wait to see if the casino will try to solve the problems. I would be happy if they did, but I am losing my positivity with this situation. 😥

This casino has a fake license according to our website, so I'm not surprised that the chat is quite evasive to your questions. Have you seen it here too ? 

Hi guys, at least owner infomation is correct:

https://find-and-update.company-information.service.gov.uk/company/14765800

So there is a hope because of UK. Now also someone could make police or abuse report. Anybody here not living in UK?

I'd say that most of us are currently living outside the UK. Why are you asking? I'd say that once you know who to sue, you may proceed, no matter the country.

Are you considering a legal step?

Only hope is legal or similar step and the hope is if voucherwave limited is really registered in UK. Someone said in other forum that this UK address is fake finally. I dont know law of UK if there is very simple to register some company. Hardly they havent any office, etc in UK. This is part of big scammers which including many fake companies i think. Maybe there is finally just one or couple of persons behind this. I consider to investigate this with help of someone. This is very difficult thing and scammers know that. There should be some international umbrella organisation behind all online casinos who checks all the backrounds, etc.

You sensured my answer? Someone should start investigation against owner. I consider to do this with help of someone. It is 100% sure now this is only hope that someone can get money. These black points not help to get money back. In fact make situation worse but of course help other people not to play here.

Ask for my money and they replied

'Withdrawals are processed Monday to Friday - when the banks are operating. So, it will be under review starting from Tuesday. We sincerely apologize for the delay. I will immediately pass this on to the finance department - so that they have the information on Tuesday immediatel'

They litterly passed it to their finance department 5 times already. It's fucking ridicilous.

Everytime they make up excuses. First it was christmas and now its new year.

Yesterday a made a dumb move by cancelling one of my ongoing withdrawals and then won an additional 2000 EUR. Now they owe me 4500 EUR which I most likely never will see.

Maybe for the waiting time but they should pay you anyway.

I Hope so because thats a lot of money for me!

Its just strange because I had to ask chatt support to cancel my withdraw and it took 20-25 min for them to reach my player account, meaning someone else is operating outside the chatt support. So there must be a diffrent department within the casino