Hotline Casino - general discussion (page 3)

So, hopefully, you'll get it soon. We'll be waiting for your news.

Hi, yes , I received my winnings. 👌

I can see that it went pretty well in the casino and I would say according to the assumptions. You got the withdrawal and the tournament win which is great. What payment method did you use? 🙂

hi, im using skrill.

Great so that's a pretty common method for players. 

Do you also think you will stay here to play even if there were such small troubles? 🙂

of course. i will, ocasionally. 😉

I would like to share my experience with Hotline Casino.

I won approximately €3,300 and requested a withdrawal. My withdrawal was initially rejected on the grounds that I had violated rule 2.2 (multiple accounts).

This accusation is incorrect. I only created and used a single account and committed no violation.

After several emails and complaints, my balance was restored by the casino itself, which shows that the initial rejection was unfounded.

Since then, I have been repeatedly asked to submit various verification documents.

I have provided all requested documents in full, including:

- Passport and selfie

- Selfie with handwritten note ("Hotline Casino")

- Driver's license

- Bank statement (with proof of deposit)

- Proof of address

Nevertheless, I have not received a reply since April 11th.

My account still shows a balance, but the withdrawable amount is €0 and I cannot make a withdrawal.

Several inquiries from me went unanswered.

Currently, it appears that the payment is being deliberately delayed.

That's definitely not pleasant. So, can you tell me if your verification has been approved, or is the casino still reviewing what you submitted? Maybe that's why you still haven't received your money.

Thanks for the reply.

Since then, I have received neither information nor a response. I submitted everything, and in my opinion, the verification process is not yet complete, but there has been no news for five days.

So, clearly, it’s possible that what we’re both saying—that it won’t be finished yet—is true. 

Let’s check in again next week, and if nothing changes, we’ll see what can be done. I’d like to mention that we’re giving the casinos 14 days to resolve everything necessary regarding KYC, and if they can’t manage it, you can ask our team for help.

Okay. Thank you very much!