Hotline Casino - general discussion (page 2)

Yes, okey let’s hope best. Thanks

Yes, thanks. Let’s hope best 🙂

Yes, but i hope what they will answer

Honestly, considering their reputation rating here on Casino Guru, I doubt about some positive result, but I know about similar casinos that surprised me in past so we can hope it will be one of them 🙂

hello i have exactly the same problem i think it's so bold they make so much money and don't want to give anything help me 1500 eu value in dispute

Hey there.

I think I know how you must feel, try to stay calm, please. Stick with the complaint, we'll do our best to find a fair resolution. 🤞

thank you very much...I'm trying to stay calm please get in touch🙂

Don't hesitate to ask me if you have additional questions, ok?

yes, how does the process work now?

If you're asking about the complaint process, you might find this article useful. At the moment the complaint handler Kristina is working with the information you've provided. She's part of the first response team though, I would assume you're being given a new handler once the complaint is ready for advancement.

Anything else on your mind, please?

hello everybody.

Im playing at Hotline casino for 1 year. I had several withdraws, without any tested personal informations. Yesterday i won 400 euros and support asked me to send documents. i sent them everything they need, but in 8 hours they asked me again to send once more, because i sent not good visible pictures. Let me know you, that in case of verification i keep those pictures in my phone and use them for any verification process in any casino. For the rest of casinos the pictures were excepted, but for them not. they are delaying with pending withdrawal, no one responding on my email and not to forget, i need to send them also certificate of birth and it should be in PDF format. im waiting about 2 hours to except my documents. it could take up to 24 hours and another few hours for withdrawal process. Im a little bit nervous waiting for their response. So, they are delaying on purpose, money is still on balance and now im asking myself, should i play or not? im gonna be still and focused to not touch my winnings. i had to rollover 1000 euros, because i took bonus of 30 euros. bye and good luck.

It is very important for the requested documents to be in the right format and of good quality so they can accept them, yeah.

I hope that the new provided ones will be all good and your account will be verified soon so you can get to your winnings.

Is there any update by the way by now?🤔

May I also ask which payment method you use for the withdrawal?

Hi, Romi...

i just need to send utility bill, the rest was excepted, told me this morning.I use skrill, always. And of course they told me it could take up to 24 hours again to verify this single document.

Okay, great. Please let us know how it'll go. We'll wait for your reply.

of course. 😉

I successfully withdrawed. 😇

That is great! I'm so glad for you.

So how long did it take at the end to get the money?

Hi, it takes from 21.1.

Hi there!

Good to see it was a successful mission. If I'm not mistaken, the hardest part was the utility bill, but now you have the money, and I presume if you continue to play at the site, you don't have to worry about another verification soon. 🙂 So, will you stay?

I will, I’m waiting for tournament prize to be claimed. I won 50 dollars. 💵🤩