Highroller Casino - general discussion (page 2)

Hey, I see you're having trouble with verification. You asked what's wrong with the documents, but does the casino have any conditions? Alternatively, what should the document contain? How long have you been trying to verify?

I signed up at highroller casino on 25th january, then deposited 2.25k, then won 14.9k, when I did KYC, I took my Aadhaar with selfie, then also took proof address, it was verified, then when I did proof of deposit, the transaction was showing in the account. Where I made the payment, my UPI and transaction ID are also available, but the team of Highroller is not verifying my account even after checking everything. And when I am uploading the document, every time a new reason is given, but that reason is not valid.

submitted two official bank statement documents directly from my bank as a proof of address. they keep rejecting the bank statements claiming its not original when it is . the document was never edited . i simply downloaded it directly from my bank website and submitted it on the casino website. bank documents should be accepted as part of proof of address according to their own terms and services .

Hello, I see you have a problem with the account verification. Hmm so the casino is telling you that the document and therefore the banks statement is somehow modified yes? That's why it won't accept it, correct? 

I was going to suggest that if that's not the case and you send the original document and the casino still rejects it, that you file a complaint, but you've already done that. 

So for the moment we will have to wait and see how the complaint progresses or if we can resolve it with the casino. 

Think it won't be a problem and you'll hold out?