Highroller Casino - general discussion

If you want to discuss anything related to Highroller Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hey. why does it say .does not accept players from Finland

Hi, could you please take a screenshot and post it here? When I looked, it shows me the opposite and that players from Finland are accepted. Does it show you on our site or on the casino site ? 

As a Brazilian player who uses the PIX deposit/withdrawal method, I do not recommend this casino. I cannot pass the document verification in any way, I have already sent proof of the pix, bank account statement and everything available at my bank that proves that I made the deposit, yet they are all denied. The casino even sends a "model" document that they want me to send, but apparently this model was designed based on international transactions, with an IBAN number, etc., which is not the reality of PIX and therefore I cannot respond to it. . I have my balance tied to the casino because I can't withdraw it since I used PIX as a deposit method and my receipts (from pix, or current account statement) are not enough for the casino (note: I sent all types of statements possible available in my bank).

My experience at this casino using the PIX payment method was bad, I don't recommend it.

Has anyone ever experienced this?

Hey, I'm sorry to hear about your inconvenience in the casino. Did you try to tell them in detail that you have nothing else to send to the casino and that you sent them every possible option the bank gave you ? What is the specific problem with your document if the casino doesn't want to accept it. Isn't there some other alternative where you deposit by another method, verify it and then use it to withdraw ? How long have you been unable to verify ? 

Let me know so we can try to help you.

Hi Jaro, I finally managed to solve it. After many unsuccessful chat service attempts, I decided to write a complete email with all my receipts and previous attempts, and through this email to support, I was able to verify the documents and withdraw. However, it took about ten contact attempts and more than a week to resolve everything. If anyone has the same problem, I recommend writing an email instead of live chat.

Well, I'm glad to see that you managed to sort it all out in the end. You did it sensibly and it is important to keep a cool head in such situations as you did. You managed to successfully verify and get your money, which is perfect. 

I hope that you will avoid similar troubles and your future experiences will be better. 

But in spite of what you have been through in this casino, will you stay here to play ? How long did it take to withdraw the money ? 🙂

It was the worst casino site which ask the documenta for kyc and after that don't verify it and makes pending and also stops the game and users can't play it

Hi, so according to what you write you have a problem with account verification yes ? Why didn't the casino accept your documents ? You write that they are pending and therefore it is possible that the casino did not check them already, so maybe that is why you are not verified yet. We give casinos 14 days to sort out such a process, so I wouldn't worry right away. 

I also saw that you have already filed a complaint, so if you still have problems, our team will try to help you. 

I hope you will be verified as soon as possible. 

Hello community!

I recently won $1,500 on HighRoller Casino and requested a withdrawal. I expect to receive an email tomorrow with the option to upload my documents, as the verification option is disabled by default for new users. I'm planning to write a review about this casino and will include the outcome of the verification process. Fingers crossed that everything goes smoothly! 

Hey everyone,

I wanted to share my recent experience with Highroller Casino. I'm currently in a potential-dispute with them because they refuse to recognise my bank statement as valid proof of deposits. They insist on seeing the transaction made directly to their end and want the name of the casino to appear on the statement.

Here's the kicker: I rarely use my credit card for these transactions and typically rely on Interac e-Transfer. So, what shows up on my bank statement is 'INTERAC e-Transfer To: Gigadat Inc,' not the casino's name.

This situation reminds me of a similar issue I faced with another casino a few years ago. I don't want to jump to conclusions, but it does feel like a potential dispute in the making.

For now, I'm planning to wait until next month when my bank issues the statement that includes yesterday's transaction. If things don’t move forward, I’ll consider calling my bank to expedite a statement with the latest transactions.

Has anyone else faced something similar? Would love to hear your thoughts.

Cheers,

Hey, I'd say you're going about it pretty reasonably. Certainly if possible, I'd check with the bank if it's possible to get such a document. If it's not possible and even Interac can't deliver it, then you can contact us and we'll try to help you if you can't reach an agreement with the casino. 

Do you think that would be an option ? 🙂

I will wait until Saturday that the new bank statement should be released with the deposit.

if they came up with the same issue, well, i will contact you here to formally open a dispute.

'

Okay then, let us know, and hopefully everything will get solved.

Bank statement sent from last month (i had to wait until the end of this day to send them the bank statement that show the transaction -Interac- to their casino) lets see what is going to be their reply. If they reply with the same argument asking for other records i will automatically file a complaint.

Sure, I'll wait to see what they say and if it's okay or not. 

Fingers crossed. 🤞😊

They accepted the document

and 2 hours later they released my funds.

Wait for the review soon.

So that's good news, I'm looking forward to your review. 

How long did it take ? What payment method did you use to finally collect the money ? 🙂

They took looong time to release my funds because of the verification issue, once they received the new bank statement the funds were release very fast. The payment i used was Interac. and i collect the money using the same method.

About the review here is a spoiler alert:

Highroller Casino Review

Positives:

- Extensive Game Selection: Highroller Casino boasts an impressive and diverse selection of games. Whether you’re into slots, table games, or live dealer options, there’s something for everyone. The variety is one of the best in the industry, offering hours of entertainment.

- Fast Verification Process: The casino takes document verification seriously and typically processes your documents within 24 hours or less. This quick turnaround ensures that your account is secured and ready for withdrawals without much delay.

- Speedy Withdrawals: Once your account is verified, withdrawals are processed swiftly. Players can expect to receive their funds quickly, which is a significant advantage.

Negatives:

- Game Categorization Issues: While the casino has a vast game library, finding specific types of games can be challenging. For example, the Megaways category doesn’t display a full list of available games. To access certain games, players might need to search by the game provider, which can be cumbersome.

- Geo-Restricted Games: Some games are only available to players located in Quebec, Canada. This restriction is allegedly due to licensing issues, preventing the casino from competing with Loto-Québec. This limitation can be frustrating for players outside the province who wish to access these games.

- Deposit Verification Requirement: A notable downside for Canadian players is the casino's requirement for a bank statement as proof of deposit. Screenshots or email confirmations are not accepted. This policy can be problematic, especially if a player makes a deposit early in the month and wins big. They would have to wait until the next month to receive their bank statement and then submit it for verification. This delay could hinder access to winnings.

- Risk for Impulsive Players: For those prone to impulsive behavior, the delay in verification can lead to temptation. Without access to their winnings, players might be tempted to play with the funds they’ve won, potentially losing everything before the verification process is complete.

- Inability to Freeze Winnings: Another critical issue is the lack of an option to freeze your winnings. There is no way to restrict players from reversing withdrawals, which could be detrimental for those struggling with gambling issues. The casino should consider implementing a feature to protect players by allowing them to lock in their winnings and prevent further play.

Conclusion: 

Overall, Highroller Casino offers a strong gaming experience with a vast selection of games and quick verification processes. However, the casino could improve by addressing some of the issues related to game categorization, geo-restricted content, and player protection. Implementing features that safeguard impulsive players, such as non-reversible withdrawals, would go a long way in enhancing the player experience and promoting responsible gambling. If you’re looking for a casino with a wide range of games and fast payouts, Highroller Casino is worth considering, but be mindful of the potential challenges you might face.