Hertzbetz Casino - general discussion (page 2)

Perhaps you could tell us what exactly happened at this casino.

Hello, I played at hertzbetz.io and deposited €20 twice via ubet online banking. I then had some luck and wanted to withdraw €1370. My account is verified.

My account was blocked because I won. Apparently, I violated rule number 9. I was suspected of fraud. I thought it was a joke.

What can be done about it now?

The payouts before were always problem-free.

Did you get any explanation of what exactly you have done, though?

Were you playing with some bonus, by the way?

No, I have no explanation. They wrote to me saying they suspected fraud.

I deposited €20 twice: first €20 with a bonus, and after I lost, I deposited another €20 without a bonus.

So, a complete fraud.

And this is your first withdrawal attempt, right?

Our complaint team has already started to work on your case, so reply to some additional questions whenever possible.

My withdrawal was confirmed, and a day later the account was blocked. I didn't do anything wrong. I had won three times at this casino. I never had any problems with deposits or withdrawals. Everything went smoothly until Monday when I won and wanted to withdraw. The withdrawal was confirmed, but a day later I couldn't log in anymore.

Well, if you were able to withdraw before, that means the casino pays.

I hope that we'll find out soon what actually happened.

Do you have anything on your mind, perhaps? Did you play all good according to their terms?

I am a mother of eleven children. How can I manipulate an online casino?

The last withdrawal I made from this casino was in December 2025. I can prove everything; it was all done via online banking. The casino simply refuses to pay out. They think the player deposited €20 twice on April 20, 2026, and was lucky and won; that's why it's called gambling.

Well, you could actually do something you are not even aware of, you know.

And I'm not saying that you did, don't get me wrong.

We have to wait now to see what will happen. Please, stay patient.

What I also don't understand is that I'm still receiving emails from the casino. I can't log in, I can't communicate with them.

I believe that these emails are automatically sent to every player, you know.

Hi. I have a withdrawal of 100 euros that was made a week ago. There is not much that feels good about this casino. I asked yesterday if it would be approved soon and got an incomprehensible explanation about problems right now but it would be approved soon 🙂 I can't put energy into this because I can't convince myself that it's any good, but is it true that you are taking over now?

I don't really get the idea of ​​dragging out time and trying to make it seem like there's no danger when you don't pay in the end. One thing if they're looking for a reason not to pay and need extra time to do this, it seems like they really care about trying to look serious at all. I think everyone who tries this feels like it's probably a scam, when they drag out time I feel like they're screwing around and then I leave reviews online to get something back. If they hadn't responded right away and done this I would have blamed myself and not cared.

Hi. I got my 100 euros approved and paid out. This casino is clearly a scam but apparently they pay out sometimes.

Hello! I understand why a one-week wait for a €100 withdrawal would feel frustrating, especially if the communication was unclear.

At the same time, if the withdrawal was approved and paid, it does make the situation a bit more complicated than simply calling it a scam. Delays, poor communication or slow processing can definitely create a bad experience, but they are not automatically the same thing as non-payment.

From what you described, it sounds like the main issue here was the waiting time and lack of clear information, which is a completely fair criticism. 👌 Glad you got the money. Do you aim to leave the casino for good?

Deposited €20 with Mastercard and played Gates of Olympus by Pragmatic Play. Managed to turn it into €480 and requested a withdrawal through the same Mastercard. The payout arrived in about 40 minutes, which was faster than expected.

That's great win! 😀

You managed to make a nice profit from a relatively small deposit. Did you get a bonus when you played?😀