Hertzbetz Casino - general discussion (page 2)

Perhaps you could tell us what exactly happened at this casino.

Hello, I played at hertzbetz.io and deposited €20 twice via ubet online banking. I then had some luck and wanted to withdraw €1370. My account is verified.

My account was blocked because I won. Apparently, I violated rule number 9. I was suspected of fraud. I thought it was a joke.

What can be done about it now?

The payouts before were always problem-free.

Did you get any explanation of what exactly you have done, though?

Were you playing with some bonus, by the way?

No, I have no explanation. They wrote to me saying they suspected fraud.

I deposited €20 twice: first €20 with a bonus, and after I lost, I deposited another €20 without a bonus.

So, a complete fraud.

And this is your first withdrawal attempt, right?

Our complaint team has already started to work on your case, so reply to some additional questions whenever possible.

My withdrawal was confirmed, and a day later the account was blocked. I didn't do anything wrong. I had won three times at this casino. I never had any problems with deposits or withdrawals. Everything went smoothly until Monday when I won and wanted to withdraw. The withdrawal was confirmed, but a day later I couldn't log in anymore.

Well, if you were able to withdraw before, that means the casino pays.

I hope that we'll find out soon what actually happened.

Do you have anything on your mind, perhaps? Did you play all good according to their terms?

I am a mother of eleven children. How can I manipulate an online casino?

The last withdrawal I made from this casino was in December 2025. I can prove everything; it was all done via online banking. The casino simply refuses to pay out. They think the player deposited €20 twice on April 20, 2026, and was lucky and won; that's why it's called gambling.

Well, you could actually do something you are not even aware of, you know.

And I'm not saying that you did, don't get me wrong.

We have to wait now to see what will happen. Please, stay patient.

What I also don't understand is that I'm still receiving emails from the casino. I can't log in, I can't communicate with them.

I believe that these emails are automatically sent to every player, you know.