Hertzbetz Casino - general discussion

If you want to discuss anything related to Hertzbetz Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I've been waiting for a payout for 4 days. Supposedly, payouts are processed 'instantly or within 24 hours.'

I've been verified since Sunday. The money was supposed to arrive on Sunday, then yesterday.

Nothing done so far.

Fresh casino, I see.... Let's hope it won't get too much more intriguing...

Did the support tell you anything? Do they process payouts on weekends? Although it may not be important at this moment, having that information could still be useful.

Thanks for the notice!

I received 2 out of 3 payouts.

There are still errors/problems with the third one.

Thank you; I'm glad to see it is not that awful. However, what sort of issues arose regarding the last one? Can you briefly describe it?

Still haven't received the third payout.

A new excuse every time.

Good and could you also describe what is going on and what issues you have?

I'm also curious to see if I'll be paid out. I made one payment and immediately did the fourth and requested a payout to see if it works properly.

They even write in the help:

Most requests are processed within 2 hours, and 80% of withdrawals are processed within just 10 minutes.

But also just to attract people,

The owner, SUVYD BV, is also incorrect, as described above. LUVARIS BV is the operator, according to the website.

Hi, those would be pretty quick withdrawals, but I don't know if the casino sends them that fast. Maybe via crypto. 

Which payment method did you choose? 

Let's wait what happens and when you get your money. Let us know if you have any updates.

I've already shared the information you shared with our data team, and they'll look into it and make any necessary changes.

I chose to withdraw to Mastercard.

Well, it may take some time, but let's wait.

As for the information about the owner, or rather what you mentioned, I have been informed that we always share what is in the license, which is the owner listed on our website.

Beware of casino fraud! Case opened! I haven't experienced a casino like this in years! CAUTION!!!

Perhaps you could explain to everyone here what happened exactly?

Hello, I opened a complaint a few days ago. Everything has been described! I don't think there's room here for these long descriptions with photos! Best regards!

Hello! New info: I spent over an hour in the chat one last time! And for the tenth time, I asked for the bonus terms and conditions, which are nowhere to be seen! They couldn't give me any, even the link to the permanently closed page that I received in the first chat. I also provided everything about the casino on Casinoguru in the chat! The chat response says we have nothing to do with this site! Then they told me they wanted to forward my request so that the bonus terms and conditions could be displayed on the site later. Supposedly!? I told them that they weren't legally valid at the time of my deposit and not afterwards! I was also told that I wouldn't receive my winnings. I know a lot of casinos, but this one ranks first when it comes to fraud against players! Best regards.

Our forum is exactly for this, actually. You don't need to provide any long descriptions or photos, just to describe what happened to you so everyone knows.

Not all of our users will go to read your complaint, you know. But it is up to you what information you provide here, of course. 🤷‍♀️

A great casino, I like everything about it!

Hey, what exactly do you like about this casino? 🙂

Can you be more specific?

Be careful, this is a scam! They steal your deposits!