8 months ago
there is no trust here if an unlicensed casino can get a rating above a 1 how can we trust the guru?
Heaps O Wins Casino - general discussion (page 5)
8 months ago
how do i contact the central dispute system
why wont you give me the info
in powsting this conveersation were live
how do i contact the central dispute system
Hello
Please help me understand your concern, can you tell me more about it?
hi
i have a dispute
May I know your dispute please
i want my winnings
We're sorry but your future withdrawal will be denied because you have redeemed multiple free chips in a row. Keep in mind that the casino allows one sign up free chip and only one free chip after every deposit. To play for real money, the next transaction in your account needs to be a deposit.
no i responded to your emaail invitation
i just opened the account today
and used one promo
how do i contact the central dispute system
you dont even have a dispute system do you
We appreciate your interest playing in our casino and would like to let you know that our support services, as well as many other benefits, are mainly reserved for our depositing players.
In the meantime, this conversation will be closed.
We would like to re-invite you to support after your initial deposit where we 'll be happy to find you an awesome match bonus or answer any of your questions related to playing in our casino.
Thank you for your understanding and we wish you a fabulous day ahead.
8 months ago
Okay, so I see you've been chatting with live chat about the bonus and deposits with withdrawals. So you won some money from one bonus you took and the casino doesn't want to give you your money ? Did you take more than one bonus ? It is common that in some casinos you can't take more bonuses and you have to deposit in the in-between to be allowed to do so.
However, if you only took one and they refused to give you your winnings, I wouldn't consider that fair. So tell me how it is ?
I also don't like the conversation from the casino side, deposit and then we'll answer all your questions because that's not the way it should be.
So let me know where you stand.
2 months ago
I used a free chip after i made a deposit and played through the requested amount until my balance was $130 AUD. I selected withdrawal in my account options and it said account verification needed so i sent the required documents when i checked up on the process they said they didnt receive my email so i double checked the email address via 24 hour chat and sent it to them 2 more times. I checked up with the casino every 2nd day thereafter and was told somebody would look at it soon. That was 4 weeks ago so i was blatantly lied to and scammed by Heaps of Wins Casino
2 months ago
How about you submit a complaint with us, and have our specialists look into the matter?
Follow this link 👈 to do so.
In my opinion, it is time to sort things out without additional delays. Do you agree?
