In this review of Heaps O Wins Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.
Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Although Heaps O Wins Casino scored an Above average Safety Index of 6.6, meaning it is a suitable option for some, keep in mind that there are casinos with better rankings in terms of fairness and safety. Read our Heaps O Wins Casino review to discover more about this casino and decide whether it is a suitable option for you.
Is Heaps O Wins Casino fair and safe? Safety Index explained
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of Heaps O Wins Casino, we meticulously evaluated and analyzed the Terms and Conditions of Heaps O Wins Casino. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
According to our approximate calculation or collected information, Heaps O Wins Casino is an average-sized online casino. In proportion to its size, it has received complaints with an average total value of disputed winnings. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
As far as we know, no relevant casino blacklists include Heaps O Wins Casino. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
In our comprehensive review of all relevant aspects, Heaps O Wins Casino has attained an Above average Safety Index of 6.6. This casino might be an adequate option for some players, however, keep in mind that there are other casinos that prioritize fair treatment and safety of their customers to a much higher degree.
Heaps O Wins Casino Terms and Conditions
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Heaps O Wins Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Heaps O Wins Casino
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 5 complaints about this casino in our database. Because of these complaints, we've given this casino 746 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Heaps O Wins Casino user feedback and reviews
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Based on the 13 user reviews of Heaps O Wins Casino in our database, it has a Bad User feedback score. You can find the reviews in the User reviews part of this page.
Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.
Heaps O Wins Casino company data and licenses
Heaps O Wins Casino has estimated annual revenues higher than $1,000,000. Based on the revenues, we consider it to be a small to medium-sized online casino.
As far as we know, Heaps O Wins Casino does not have a gambling license.
Win and withdrawal limits, payment options
Heaps O Wins Casino accepts deposits via 11 payment methods. This includes: Mastercard, VISA, Neosurf, Bitcoin (BTC), Binance Coin (BNB), Ripple (XRP), Dai (DAI), Litecoin (LTC), Tether (USDT), Bitcoin Cash (BCH), Ethereum (ETH).
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
AUD 5,000 per week
No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. In the table below, you can see an overview of language options at Heaps O Wins Casino.
Language
Website
Customer support
Live chat
English
24/7
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Heaps O Wins Casino, account management, withdrawal process, etc. We would say Heaps O Wins Casino has an average customer support based on the responses we have received during our testing.
Heaps O Wins Casino casino games and slots
Heaps O Wins Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Keno, Other card games, Other games.
Casino games from 1 game provider are offered. This includes Realtime Gaming.
Heaps O Wins Casino bonuses and promo codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
However, we are sorry to inform you that there are currently no bonus offers from Heaps O Wins Casino in our database.
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
Browse all bonuses offered by Heaps O Wins Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(13)
User reviews of Heaps O Wins Casino
This is a place to share experience with Heaps O Wins Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
The Dodgiest casino ever they dont pay out winnings and tell you lies in their 24 hour chat. I won $100 and they requested i send them a copy of my identification to verify my account which i obliged and when i kept checking my account to see if somebody had checked my identification yet and 3 weeks later still nothing has been checked and every time i talk to them via chat they give me the same dumbarse excuse of somebody will do it in the next couple of days...........WRONG this casino just plain rips people off!!! dont waste a single cent here they are scammers
There isnt any
The absolute worst casino ive ever played in besides casino extreme they are just as bad
They offer and allow you to cash in free chips but when u win they claim that you should have known that it was for nothing cuz you had consecutive free chips. If I can't use it stop send Mr the dumb emails!!! Janky just like most the others ..
BEWARE. This casino will not payout!! Well kinda, deposited roughly 300USD and won roughly 3K USD. Had to make 3 seperate withdrawals because of the withdrawal limits and the casino currency is in AUD. One of my withdrawals was processed in 4 business days and payed out the next business day! Great BUT The other TWO are still in the processing phase, 17 business days and counting!!! Support will respond by saying "as soon as they can" every single time when asking for a timeline. Didn’t break any TOS rules as I always read them throughly. They still owe me roughly 1700 USD.
UPDATE: I contacted support again. The response I got was "they are currently experiencing a high volume of winners at the moment" aka they don’t have the money to pay out!!
Only pays out once
Support doesn’t help with withdrawals so don’t bother them
I have been waiting over two months for a withdrawal that I won fair and square!I don’t think it’s anything worse a casino could do than not pay its legit winners! Their chat was for no use and immature. Even when getting Casino Guru involved they wouldn’t even respond if u want no chance of getting paid this is your casino!
Do not pla y here. First they took $5 from my account then when I complained the gave me a free chip of the amount which I did not want. Customer service (chat) hung up on me 3 times and emails went ignored. Do not play here.
I'm editing my initial review. Since I withdrewits lije they put me on a different server or something. The slots are dead and they nudge bonus symbols off the payline. It's so obviously it's sad. Do not play here
I’ve won here twice now and it took 8 days from start to finish going through kyc for the money to hit my bitcoin wallet. Customer support was always helpful and even though it’s not as fast as some they do payout. They do charge a fee to withdraw but I won 243 and 215 aud. And 289 usd hit my wallet. They charged me 16 usd for withdraw fee so all in all not bad
First off I've put 1000 in the last 2 weeks I win one had 417.00 went thru all the kyc. And had to wait one week it came in today I got 154.00 far from the 417.00 I'm told they charge 25$ for btc and it's sent as aud comes out on my end in usd big time loss
These guys are fools.I log into my account here with my Email and password and i get in but cant make a dep.My name and home address arent mine and it was my roomates 4 years ago.The phone #,Email and DOB are mine .Asked rep about it and i get told i cant dep on someone elses account!! What a moron.i guess i will never dep here.I did get 50 free chip on signup When it had my name.Now im a female and i wasnt born one.Cant get any help fixing it...
cant dep on my own account
Stephaniedesigns1
Unregistered user
• 3 years ago
I wish I could show the screenshots, I would not deposit a dollar they are a scam, see my review on their website. They will take your money and steal it.
Stole back my winnings almost every time I won a bonus game feature. The game freezes and then support team tell you to log in again and bonus feature disappears and casino takes back whatever you have won. This happens a lot so don’t waste your money here!!
It was fast & easy to recieve a no deposit welcome bonus & I played for a long time on that bonus.
Safety Index explained
Safety Index of Heaps O Wins Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Heaps O Wins Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average6.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
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