GreatWin Casino - general discussion (page 6)

did you get the money

Unfortunately not yet. Support always tells me that it is being processed but nothing happens. I keep hoping! 🙏

Request money by bank transfer and you will receive it within three days and every 24 hours he can request 500 euros

The casino has a tactic for every player to come back and lose what they got. I speak from experience

I have three requests! One by Mastercard and two by bank transfer. None is edited. I got a very big win, it will take months to get it. If I ever get it I write a lot to customer service, hope it helps!

Have you filed a complaint somewhere or just written to customer service?

I filed a complaint with Guru... and with AskGamblers and now I'm receiving money regularly... but only via bank transfer

OK thanks! I'll wait until today and then file a complaint. It really can't be!

Casino Guru recommends that you should wait 14 days and at greatwin you should have good nerves

Hey, if you fear something is wrong, you can always submit the complaint right here. It's for free, we only require cooperation. Use this link to create one.🙂

Find out more about what to expect here.

Keep us posted!

Update: I received my first payment to the Mastercard today (Saturday). The other two requirements for the bank account are still pending. So we're waiting. In any case, Mastercard payout worked for me.

Hi, I'm glad to hear you're almost there. If you ever feel something might be uncertain, let us know.

Hello Oluja!

Thank you for your concern! We appreciate you tried to rate us. I won't hide we are all interested to see what Trustpilot sent you, and I'd like to help you submit the review since you already made that effort.

Could you resent me the email, please? My contact is radka@casino.guru

Alternatively, paste any notification to the post directly. Thank you in advance.

I deleted the emails from them and logged out from their website..they wrote that my review was suspicious, and then I wrote to them that it was not suspicious and they wrote that the software does not match, etc..nonsense, I wrote the review from Croatia because I stayed there for a couple days .. and that I have to verify something blah blah I have something that I copied and sent to my sister to see because she is also a member there..

that's weird from them, did you try to explain to them that you were in croatia and connecting from there? At least you'll know to avoid them next time. 🙂

Would you kindly send me the notification or the email you got concerning your review, please? As I said, I would really love to see that. My email is still the same 🙂

Now I only have this, which sqm copied and sent to my sister, as it was nonsense, they asked me to print that my review was suspicious

Thank you for the printscreen. I was, however, asking for the original email to be resent to me.

Could you open the original email and hit "forward to" then insert the email: radka@casino.guru.

That would be awesome!

Do you understand what I mean? Furthermore, how exactly is your sister involved in the suspicious review? Care to explain to me, please?🙏

I would have gladly forwarded it to you if I hadn't deleted it .. my sister played online casino for years .. she told me about you .. she got involved so I told her what they want now .. after I wrote a review for you