Granawin Casino - general discussion (page 3)

I completely understand, they're scammers, we must put pressure on them to shut down this scam casino

I'm sorry to see you in such a situation. Can you maybe help us understand based on what rules the casino justified the voidings and whether you solely play casino games? Despite what one might think, there is a huge difference, but I guess it's not the right time. I am to find out what happened under what circumstances and whether we can try to help.

The casino accused me of collusion and offered no further explanation. I've sent them several emails requesting more details and proof of my alleged irregularities, but they simply refer to their terms and conditions, stating they can close down and steal my money whenever they want. I have proof of all the emails. The winnings were obtained through sports betting and slot machines.

I only played manually on my mobile; I didn't use any mechanisms to gain an illegal advantage.

I have filed two complaints that have been deleted where I explain everything that happened, but if you show interest in this scam I can provide proof of everything.

They also deleted my review without even bothering to look at it. I'm very disappointed.

I didn't realize you had been in touch regarding this specific situation with my colleagues. So, I'm sorry for asking those questions. I just responded to you in the other thread.

My account was automatically migrated from B20 Casino to Granawin without my having formally accepted Granawin’s terms and conditions.

Shortly thereafter, a bonus was activated in my account—not at my initiative, but automatically by the platform.

Despite this, Granawin decided to confiscate 4,749.88 EUR in legitimate winnings, claiming that I ignored repeated warnings about maximum bet limits during that bonus period. I never received those warnings.

More importantly: at no point throughout the entire process did Granawin provide any evidence that these warnings were even sent.

I took the case to Casino Guru mediation (case no. 206745, analyst Kubo), which was closed on June 29 as "unresolved"—precisely due to Granawin’s lack of evidence.

Hello, it is always sad to see an unresolved complaint. But it's perhaps even worse when the other side believes the call was correct without sharing evidence to support such a standpoint.