Granawin Casino - general discussion (page 2)

Hi, excuse me, did they pay you?

Does Granawin casino really pay out? Because I have some pending withdrawals.

Yes, they did pay eventually.

That's great, I won and they've been processing my application for about 4 days.

Did they ask you guys to send everything. id, bank statement, proof of deposit? I asked for the withdrawal yesterday. they canceled it and ask me just for my ID. im waiting for the approval, but i feel they are gonna make me waste a lot of time. Some people says it's a scam, what what you guys experience

Very bad casino.

They ask for crazy documents. Two hands, then two arm, then two legs, then street sign visible

Then after that they want my parents in selfie with their ID held.

Then after that they want letter from government stating I am a person.

Then they ask for bank letter only accepted from owner of bank

Then they ask for video call with me beside owner of bank to verify account details.

Then they ask for me to go into police station and have police vouch for me and video record it

this is ridiculous

8.2 rating for this?

crazy

Hello,

if you want to provide the actual list of documents you were asked to provide, I'll be here.

At this point I feel like focusing on something else won't help much.

Hello everyone! I just wanted to report what happened with this provider. They are scammers. After I deposited money and uploaded all the documents for verification, and after receiving confirmation that I was verified, I started playing and lost a lot. After a free bet, I won my money back (€5000), and they simply requested verification again with excuses and refused all withdrawals, hoping that the player would gamble everything away again. They are scammers.

Hello, I guess it is quite a simple situation from your perspective and it makes sense, of course.

Can you perhaps, for the rest of us, share what the casino's explanation was? Because it is a very important part of the broader picture. It for example, looks like when the money was lost during the additional verification, but without further context and perhaps a better timeline, it does not provide more clues.

Do not hesitate to add those details to help us understand your experiences fully.

My experience with this casino has been a nightmare. Initially, it was very satisfactory until I had to contact customer service. There are two withdrawals that still haven't been paid out. I've sent hundreds of emails, and they respond with pre-written messages without even reading the complaint. The agents do the same; they blocked my account, blocked my chat, and I've continued to insist via email, but nothing. They just say my withdrawal has been approved but they don't pay it out. Then they say they're investigating, but there's no timeframe. They don't provide a complaint number, no one contacts me, and they've made the experience a complete disaster. I'm extremely frustrated and fed up. I hope they see this review and contact me to resolve the issue and refund my withdrawals. The abuse and helplessness they show their customers has been appalling.

Dear @Granawin, please provide a solution as soon as possible. This has been a nightmare. You broke my trust with lies, inaccurate and impersonal information, and everything has been confusing. No one has called me to resolve this or assist with my approved withdrawals from my account. Are you stalling? Or do you simply enjoy seeing your customers humiliated and asking what's happening with their funds? Please respond.

I’d start by saying I’m sorry to hear about the situation you’ve found yourself in, but the casino doesn’t respond on the forum, so it’s probably pointless to ask them for a response here.

Anyway, regarding your case, it might be a good idea to find out why they blocked you, whether it had something to do with you constantly messaging them or if it was something more serious.

I’d also like to know how long you’ve been in this situation and whether you were required to verify your identity or anything like that?

Please let me know.

Be very careful with this casino. It confiscates winnings without explanation, simply citing its terms and conditions. It doesn't matter if your winnings come from sports betting or slots.

I recommend not playing at this casino; you're only welcome if you lose all your money.