Good Day 4 Play Casino - general discussion (page 3)

I know, Gretche70; it's not good to be kept in this. I agree to wait here unless something new happens.

The money still hasn't arrived. Since I don't even believe they sent it, I emailed both their support and their financial department yesterday morning, asking them to send me the payment receipt. But as expected, these emails also went unanswered.

This is so frustrating and I feel you. Why is it so complicated to provide a payment receipt after the payment has been made? Yet we still have no way to be certain right now. I know it's probably weird, but I hope you are going to enjoy the weekend and the upcoming working days show us real progress with the withdrawal.

Hello, since I still haven't received any replies to my emails, I tried the live chat again on Saturday. I explained that I had filed a complaint with Casino Guru. They told me there had been some problems with the payment and that they would have to pay me the €800 in two installments. The €800 payment was then canceled, and two €400 payments were processed. And less than a minute later, I actually had €400 in my bank account. Unfortunately, I haven't received any further information about when I'll receive the next €400.

Hello Gretche70, I sincerely appreciate the update. Thank you.

In my opinion, it's better to know where the problem comes from. You know casinos usually do not choose to annoy people with non-payments or excessive delays. From the longer perspective, that's actually a very damaging scenario and casinos know that.

As far as I can tell, in most cases and when talking about decent operators, some sort of technical problem almost always plays a role on the third-party side eventually. 😐

Hopefully, whatever the nature of this problem is, they are going to fix this very soon!

I received my payment today and closed my account. I don't trust this casino; they ignore all emails.

Ho ho! That's fantastic news! Not sure whether you feel the same but I'm also glad to see you can put this behind you.

Anyway, thank you for this info.

Hello, I would like to make a formal complaint regarding my bonus balance.

I registered and received a $15 no-deposit registration bonus. The bonus required a $600 wagering/turnover requirement, which I fully completed. After completing the turnover, my balance was correctly converted from bonus balance to real/cash balance, and I had around $15 in real balance.

I then tried to withdraw, but I discovered that the minimum withdrawal amount was $30. Since my real balance was below the minimum, I continued playing using my real balance to reach the withdrawal minimum.

My balance eventually increased to $36. However, immediately after reaching $36, my real balance suddenly changed back into bonus balance.

I checked the Bonuses section, and there are NO active bonuses and NO remaining wagering requirements. I also did not activate any new bonus or receive any additional bonus.

I contacted support, but I have received different explanations each time. First, I was told that I might have an active bonus. Then I was told that I needed to make a deposit. After I showed that there were no active bonuses, I was told that the system switches to bonus balance when the real balance falls below $0.15.

However, this does not explain my situation because my real balance had increased to $36 before it suddenly changed into bonus balance.

Please investigate my account and transaction/game history properly instead of giving me general explanations about how the bonus system works.

I want to know exactly:

1. Why was my real balance changed back into bonus balance?

2. Which specific bonus or wagering requirement caused this?

3. Where in the bonus terms does it state that I must make a deposit after completing the $600 turnover requirement?

4. Why did the balance change specifically after reaching $36?

If this was a system error, please correct my balance. I have screenshots showing that there were no active bonuses or remaining wagering requirements.

Please escalate this case to the appropriate operator or technical team if necessary. I want a specific explanation based on my account activity, not a generic response.

Hello, I understand. Please read the instructions on how the complaint process works, so you know what to expect along the way: https://casino.guru/guide/how-we-resolve-casino-complaints 👈

Once you are ready, please proceed with this link and lodge the request: https://casino.guru/complaints/create 👈

Please let me know if you have any regarding the request or complaint feature, ok?