Good Day 4 Play Casino - general discussion (page 2)

i posted a review, is pedning, but yes after search with gemini AI it confrimed the games (at least in pragmatic play ) are 100% clones , also the user jvie789 before 3 years said pragmatic play slots are not original,

its pretty obvious games are not running in pragmatic play official server.

plus an other user complained about hacksaw games too

i asked support

1. about the clone games
2. close my account

and they just said your account is closed, no answer for the fake games.

of course i didnt make any deposit i cant trust site like this.

For example, if ask on stoiximan.gr why do you offer fake slots, they will explain me their slots are original from pragmatic play and the game is fair

on this casino even if i was wrong they just skipped my question, but im pretty sure they are clone slots

Hello there. Thanks for explaining your concerns in more detail. I can understand why this situation raised questions for you, especially if the technical setup looked unusual to you and support did not really address the point you were trying to make.

At the same time, I think it is important to separate concerns, suspicions, and confirmed facts.

You mentioned conclusions based on Gemini AI, browser developer tools, older forum comments, and network observations. Those things can certainly raise questions and be part of a discussion, but they are still external interpretations of what is visible from the user side. Different external checks and tools can sometimes reach different conclusions, which is exactly why we have to be careful with categorical statements such as "100% cloned games", "the games are definitely fake", "RTP can be changed to any level", or "the games are not random".

These are grave claims and would require very strong, independently verifiable evidence.

At the moment, what we have shared appears closer to a technical concern or suspicion than confirmed proof.

Regarding older forum posts or reports from several years ago, we would also suggest some caution. The online gambling industry changes quickly, technical setups evolve, providers change integrations, and information that may have looked relevant years ago is not always reliable evidence today.

I also want to address one specific point about support not answering your question.

To be fair, it is understandable to feel unsatisfied if you raised a serious concern and received only a short response about account closure. That criticism is reasonable.

At the same time, it is worth asking a practical question here:

What would a casino realistically be expected to say to a message such as "your games are fake" based on technical observations and an AI interpretation?

If the games are legitimate, support saying "our games are legitimate" would likely not change your mind because you already seem convinced otherwise. 🙂

If there were an actual issue, no casino would realistically respond by openly confirming something that serious in a customer support chat.

And in many cases, first line customer support simply does not have the technical expertise or authority to explain infrastructure, integrations, or provider delivery systems in detail. A support agent is usually there to help with account issues, payments, KYC, or general gameplay questions, not to investigate technical allegations based on browser network traffic.

So while I understand why the response felt unsatisfying, the lack of a detailed technical explanation from support should not automatically be treated as confirmation that the games are fake.

If I personally were in the position of support and received this concern, I would probably answer something along these lines:

"Thank you for raising your concern. We understand why unusual technical behavior may prompt questions. However, we can confirm that the games offered on our platform are provided through our licensed integrations. Unfortunately, customer support is unable to comment on technical infrastructure or third party delivery systems in detail. If you do not feel comfortable playing, we completely respect your decision and can assist with account closure upon request." 🙂

Would that fully convince someone who already believes the games are fake? Probably not. But it would at least acknowledge the concern instead of simply closing the conversation.

For the same reasons mentioned above, the text submitted as a casino review could not actually be approved as a casino review.

For the forum discussion itself, however, we still need to be careful about presenting suspicions as confirmed facts without strong evidence.

Hi Radka, since I can't see it, is this the same casino as the one being discussed here? GDFPLAY Casino? According to their website, this casino has the same name as the one here?

Over the past few months, I've been using gdfplay, and I'm very pleased with my experience. The platform is incredibly intuitive, games load quickly, and I haven't faced any technical issues. While I mainly play slots, I've also tried out live casino games, which have also worked perfectly.

This casino has refused to verify my documents and process my withdrawal for five days. Every email I send is ignored. I have now filed a complaint.

Hi, Gretche! In my opinion it's the same casino. The PC version of the web looks this way:

Thank you for checking that up; I believe you found the best thread possible.

Did you say they directly refused to verify your account? That's surely something worth investigation.

How did they come to such a decision? Do you have any clue, please? It's a really straightforward decision, but the mediators will certainly look at that closely.

Hello, what about the withdrawals maybe? I'd say that's a bit more important compared to the overall general review of the technical state of the site you more or less focused on. 🙂

No, they didn't reject it, but they're not checking it. I uploaded it on July 17th, and on July 18th they canceled my withdrawal for the first time and requested two more documents, which I uploaded immediately, but nothing has happened. I haven't heard anything since. Their website says the documents are checked within 24 hours. But I haven't received a single reply to any of my emails. I can't request a withdrawal until my documents are checked. I've tried three times already, but they cancel it immediately. The live chat is just AI; I can't get anywhere. Or sometimes I can't even access the live chat at all. Something's not right here. My balance is €800.

Ah, I see now. Thanks for the precise description. For now it seems the casino is not doing well with on-time verification. The rest can be set up automatically. I know it's not convincing. Hope it won't take longer for you. As I spotted in the complaint, it's sadly too early for us to intervene. On the other hand, with a bit of luck, the casino may resolve it without the mediator; that's still an option.

I imagine how frustrating the situation must feel, but I hope it's going to be resolved one way or another.

I received an email today confirming my account is verified, yet my documents are still showing as pending in my profile. Naturally, I received no response to my inquiry. I then requested another withdrawal, which they canceled shortly afterward. No explanation, no email, nothing. The live chat support either couldn't or wouldn't help me. I thought perhaps I had filled out the form incorrectly. You enter the amount, I entered my IBAN in the payment details, and my name and date of birth in the comments. But the live chat support couldn't or wouldn't help me at all. They simply said they would forward it and that a response would take 24 hours. I doubt I'll ever get that response, just like they haven't answered any of my questions. I've never experienced anything like this before.

I get why you feel hesitant about the response arriving, and I respect that. I see a website that does not act in line with what support has been saying; perhaps they need IT support to resolve that, because your account may be verified and, at the same time, the system may show a pending document review at its front end, which still blocks any withdrawal attempt. They may need time to figure out what's happening and to fix it.

Yes, unfortunately nobody can tell me because I'm simply not getting a single answer.

Yeah, I noticed that earlier. You know, I guess nothing I can say right now will help you, from where I stand, waiting without knowing what to expect is never easy. I still think the current platform system is perhaps working against the casino employees and needs time to be fixed. I believe you mentioned a 24-hour deadline, so I guess we have to wait and see.

Yes, all I can do is wait. I requested the withdrawal again shortly after, but it hasn't been canceled yet. Even though the documents in my profile are still showing as pending. It's really sad that this casino doesn't communicate with its players; they ignore every request. The live chat refers me to emails, even though I've told them several times that my emails are being ignored. So, no help in the live chat either. I'll see what happens by Monday; it will probably be canceled again or not even processed in the first place. And yet another casino hoping people will gamble away their money again. I certainly won't.

Hello Gretche70, it's Monday, and I hope the casino is going to say something handier today!

Hello, no, unfortunately still no reaction, no answer to any of my questions. But every day they send me deposit offers by email, and not just one. My documents are still showing as Pending in my profile, even though I received an email confirming that my documents have been verified. But since Sunday evening, my withdrawal has been marked as approved, though it hasn't arrived yet.

Well, as far as I know, promo emails are never in relation to concrete casino issues; that's a different word, so instead I would focus on how many days are needed to receive the money now that the request has been changed to approved. I believe we talked about how the website fails to show the current state of your KYC documents, so let's skip that for now. I honestly think the most important part is the money.

Honestly? Getting my money is the most important thing to me. I'll report back here as soon as I know when, or even if, I receive it. It's still a shame that there's no communication with the casino, since they continue to ignore my emails and inquiries. And even if I win and hopefully get my money, I probably won't play here again. Customer support is very important to me in a casino; I need help with any problem, no matter what it is. Unfortunately, here you're left to fend for yourself or have to seek help from Casino Guru.