Goldspin Casino - general discussion (page 7)

Nai broo

After how many days did they put them on you? Me, since 24/6 still nothing....

I also have a problem with the payout of my winnings, I deposited via Revolut and used the bonus, I met the conditions and won 13,000 CZK. I made a withdrawal and after 5 days nothing happened, I wrote to cheats and was told that I was not verified, after 3 days I was already clueless, I sent an op, selfie, belt, bank statement, payment for the phone, etc. and after 3 days they wrote to me that I was fully verified and so I requested a withdrawal again and it has been 96 hours and they are still processing the withdrawal, and when they write to support it is still the same as if it was written by AI and not a person.

After 7-8 days if you have been fully identified you will receive the money and this has a limit of €600 per day.

Thank you for the info, I made a withdrawal 14 days ago but nothing happened and when I wrote to support they told me that I was not verified, after 3 days of collecting everything to prove that it was me they finally wrote to me that I was verified, I immediately made a withdrawal on 3.7 at 8:00 am but it's been over 4 days and still nothing, well I'll wait those 7-8 days but I will never play in this casino again

I went through the same thing but with patience I got the 2 withdrawals

So I received my money today, but I have never experienced such problems with withdrawals in my life. I am quitting this casino.

I'm glad you managed to get the money in the end. 

I believe that such an experience is not the most pleasant and if you wait for a long time, your decision is right on the spot. 

Hopefully you will do well elsewhere and your sessions will be more enjoyable.

I made a deposit, I've been waiting for 6 days and still nothing. I wrote to them and the answer was that it takes 2 to 7 days. If the deposit is not made, then it will be dealt with.

Good day, these situations are never pleasant and as long as they answered you and gave you at least some information about how long you have to wait and what will happen, then that's positive from my side. So, according to what you write, it's the last day you should wait for your deposit, is that right? If nothing happens, definitely write to them and I guess they will look into it and help you. 🙂

Have you tried contacting the operator through whom you deposited in the meantime to see if something happened with them? The money left your account normally, right?

I have played at http://goldspin79952.com/

I have 5 pending payouts and they are over 72 hours old but every time I write and ask them they just say they have a lot of payouts at the moment and therefore there may be extra waiting time. It seems like a scam - answers seem like AI and not real people

Hi, I see it's been a few days. It's possible that you're getting a template response from a bot. If they don't have anything more to say, I would try waiting a little longer. Four days isn't that long, and the casino seems to be legitimate, not a scam. For example, we give casinos 14 days to process withdrawals. 

However, what payment method did you choose? Was it necessary to verify your account? There are various reasons why there could be a delay, so that's why I'm asking. Some casinos, for example, use third-party payment providers, so even in such cases, withdrawals may be delayed. 

So try to wait a little longer, and if nothing happens and no one lets you know anything, we'll try to help you. 

Hello,

I can give it longer, but I've just never experienced the same thing with other sites.

I deposited via credit card and am trying to withdraw via bank transfer as you cannot withdraw to credit card again.

I have sent lots of information to get

verified the account and they also write that it is verified.

I'll wait a little longer and give you an update.

thanks.

Hello, I hope things start moving as soon as possible, and I agree that the best call is to give the casino some time. However, please stay in touch and keep us posted. Just in case you would possibly encounter something out of the ordinary. We always hope none of that will ever happen but as you can see around the forum, s**t happens...

Best of luck!

I've had and am also having problems with this site. I need to withdraw €400 in my account balance after depositing a significant amount. While I was asking for help via live chat, they blocked my account due to their rude tone (after losing so much, it's disappointing not to be able to withdraw). They keep telling me I'll receive an email with my account information, but I don't know if that will actually happen. Can anyone help me?

Please tell us more details here.

When exactly did you request your withdrawal?

Is your account already verified?

Are you still in touch with the support?

Only then can we understand the whole situation and hopefully help, you know.