Goldspin Casino - general discussion (page 6)

Hmm, I don't see any complaint. Where did you send it, please?

I did it through the page itself! In the complaints and reviews area

Well yes the review I see has been approved but no complaint has been filed.🤷‍♂️

I have been playing in many casinos for so long but these are not scams I have deposited a total of 200€

I confirmed the account with a lot of effort after many days

and I have been playing for more than 2 weeks I have tried many times to withdraw money but it is always pending and I have not received any confirmation yet they are still pending

I think we should report them for scams

I've been in the same situation for 2 weeks! I ask to withdraw the money, then it's pending for 3, 4 days and they reject it, saying they need such a document! And in the chat, they even say that the account is already verified! Worst of all, they cancel without even saying why. Then the same chat that said everything was fine, says that the account needs to be validated! Making the person go back to the end of the queue, and wait another 3 to 4 days, and at the end of those days, the withdrawal is canceled again. I've had enough of this casino! They are thieves disguised as a casino, honestly I have given up hope of receiving this money, an advice for those who in the future think about depositing in Gold spin, do not do it because they are robbing people and nobody does anything.

Do you get any explanation from the casino regarding the withdrawal, though?

What reason did they give you, please?

If you wish our complaint team to intervene in your case, please submit your complaint here and explain the whole situation. Hopefully we'll be able to solve it soon.

Good afternoon, over a month ago I was able to withdraw €2,100 and I was gambling the rest. This time I got more money at GoldSpin. A withdrawal of €700 has been pending since Sunday, June 9th. It's been almost 10 days and I still haven't received my withdrawal. I contacted customer chat and everyone tells me that the payments are being delayed. What's the total timeframe for payment? And when can I complain? 10 days seems excessively late to me. The last time I withdrew over a month ago it took approximately 3 or 4 days.

To wait this long must surely be frustrating indeed. I understand your concern.

Please feel free to submit your complaint at any time; just know that our team is unable to intervene in any case before the 14-day time frame passes.

So, is this delay caused because they have many complaints coming in and have no power to deal with it sooner?

They lie about withdrawal times.

They already gave me a lot of trouble with verification, even though I sent the requested documents several times. They finally accepted my documents, and I requested a 500 EUR withdrawal via bank transfer.

The page states that the processing time is immediate... well, I've had the withdrawal "pending" for 6 days, and every time I contact support via chat, they send me the same auto-copied message... I'm starting to realize they're never going to send me the withdrawal...

NOT RECOMMENDED

Hello, I think that if the money goes through the bank trasnfer, you will not have it so quickly + weekends are often not included in the processing. Obviously to get it right away it would have to be via crypto since that is the fastest method. 

Anyway, don't give up and try to wait a while. We give casinos 14 days to pay a player and if they don't, you can ask us for help. 

Verified according to what you say you are, which is very good and therefore, did you play with any bonus or not? Is this your first withdrawal at this casino?

Did you receive the money?

Good evening, did you finally receive the money? I'm asking because I'm also waiting for 2 withdrawals....

Did you finally get the money, buddy?

After almost 10 days of waiting, I found out today that the withdrawal has been cancelled and the €500 has been returned to my account...

I ask what the reason for the cancellation is and they tell me they need more additional documents to make the withdrawal (even though my account was already properly verified 2 weeks ago...)

They're asking me for a selfie with my ID, which I've already attached... We'll see what excuse they give me next.

I'll post any news on the forum.

Well, that's unpleasant. I think they could have asked earlier for suplementary verification. 

Be sure to let me know if they accepted the selfie or how it turned out.

yes brother the withdrawal was completed successfully after 5 working days or 6

I could have made a much bigger profit if I hadn't canceled it after 3 or 4 days like the rules say, but I waited more than a week for the last withdrawal and it was done the day before yesterday at lunchtime.

550 or 600 MAX

I don't really understand, is that what you got from the casino when you made your withdrawal? 

You're replying to something that wasn't addressed to you, which of course I don't mind, I just want to make sure I understand it.

I had it done since Tuesday, so should I wait a week? I like that they say up to 72 hours....