Goldspin Casino - general discussion (page 4)

Hello, I'm here to tell you my story:

I opened my Goldspin account on April 2nd with a €100 deposit, taking advantage of the €100 sports bonus. In three days, I received €3,000, which I withdrew after verifying all my documents. They even sent me an email confirming my account was verified. 72 hours after my withdrawal, they sent me an email stating that my withdrawal was rejected. I contacted the chat, and they told me I needed a selfie with my ID, which I did, and they re-verified my account as eligible. During all this time, I continued betting and have earned a total of €6,000, of which I have lost €1,000 after losing hope that I would be able to withdraw from this casino. I've been withdrawing €600 a day since this Wednesday and still haven't heard anything. I've read this entire post, and apparently, they take a long time to pay out. I'll try not to gamble anymore and wait until I can withdraw my money. I will be updating this post, and if anyone can give me any advice, it would be appreciated.

Thank you so much

Good news! Today, Sunday, April 13, I received my first €600 in my bank account.

Although I had requested €600 for each day from Wednesday until today, Sunday, for a total of €3,000, they rejected the other 4 withdrawals of €600.

Therefore, the €600 daily withdrawal is completely false. You have to make a €600 withdrawal, which usually takes between 2-3 business days. Once you've received the confirmation email, wait another 24 hours to make another €600 withdrawal. Therefore, you can make a €600 withdrawal approximately every four days, not including non-business days, although I was surprised because it arrived on a Sunday, which is a non-business day. Another plus is that it arrived instantly in my Revolut account. Therefore, you have to be very patient to withdraw from Goldspin, in addition to 5-6 things they'll ask you to verify your account. I'll update as I receive more withdrawals.

This is a good source of information, and it will help others to better understand how this casino works, even though it is related to sports betting and not the casino games.

Congratulations on your winnings, and we'll wait for you to inform us about another update.

So, how long are you actually waiting now, and which payment method did you use, please?

I've already been waiting for 5 days and I used a VISA card to pay.

So I hope that they will proceed with the payment soon, before the 14-day timeframe our complaint team needs to wait before we can intervene. 🙏

I hope so too, thank you.

I just received my payment. Thank you.

That's wonderful! Thank you too for showing others how this casinos pays out. 👌

Hi. I'm trying to access goldspin.com and this is what I get.

Could someone tell me why?

Thank you!

Hello, if you are seeing this:

1. The server is online.
2. The site content hasn’t been uploaded or configured properly yet.

Maybe it is some maintenance after what I found.

On the other hand, I tried to access casino and I could without problems. So is it still like this for you or it changed? 🙂

I typed url address and it throws me here- https://www.goldspin88392.com/es

Hi. It keeps showing the same thing. The thing is, my account has money in it and it won't let me access it. I thought it was a game issue, but it seems it isn't.

Well, I tried to talk with my colleagues about it and they told me also it doesn't look like mistake is on your side. Try to give it some more time and if it persists we will be available for help.

Can you do it please? 🙂

Maybe I would check it with another browser, device or delete cookies and we will see if it helps or not.

Hello. Thank you very much!

I'll wait a few more days and if it doesn't work out, I'll send an email to the casino and see what they tell me.

Thank you very much 😀

You are welcome, maybe you can send them email also today.

You give nothing for it. 😀

Hello, I have won 300 euros and I am trying to withdraw it but they keep telling me that I have uploaded the wrong files for my identification. I have sent them a printout of my internet bill and they reject it saying that they do not want the document to be printed. Since when I go to verify/identify I MUST send a photo of the bill document so the document MUST be printed. I do not understand why so much hassle. I do not know if I will ever get my money I am tired.

Good evening, friend, I'm trying to verify my account through the iDenfy that they issue to me, I normally send them a photo of the front and back of my ID, I take a selfie and then I take a photo of the printed Vodafone internet bill that I have in my name, but they don't accept it because they say they don't accept printed documents. What's going on?

Hello, I believe I have heard something similar before, and it may simply be a misunderstanding. As far as I can tell thus far, in most cases, a .pdf format - not cropped or altered—may resolve this.

Most operating systems allow you to "print" the document as a PDF. I believe that's the trick casino support had in mind. Can you try that?

If that doesn't work, share the casino's instructions so we can try to find a solution.

Good evening, I have made some withdrawals from the goldspin company on Sunday the 26th of the month, today is the 29th of Thursday, they have not yet put the money in my account. I have also sent them an email with what I am telling you, now I am not getting a reply, can you do something?