GoldenPark Casino - general discussion

If you want to discuss anything related to GoldenPark Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello, good afternoon, I deposited 100Euros in this casino about 1 hour ago and until now I still haven't been credited with the money.

Deposit method: Mbaway

Username: Regadas_Rafa

Hello.

Well, sometimes it takes a couple of hours. Has anything changed by now? 🤔

The more you deposit, the more they clean you.... it is impossible to validate the account and make withdrawals..... it is nothing more than an online scam....

Is there a problem for you in the casino ? Or are you just speaking from experience ? You still haven't managed to pass the account verification ? 

I can't validate the account, in the chat they take hours to respond, and they cancel the chat due to inactivity, phone calls, they don't answer... they completely ignore the customer... they don't respond to emails.

They only recently arrived on the Portuguese market and there are already numerous complaints from players.

The complaints are generally always of the same type: impossibility of validating accounts, customer deposits that simply disappear, inventing the biggest excuses for not allowing withdrawals, etc. etc. etc.

It is a complete scam, and I will disclose this as much as I can so players don't get scammed

Feel free to submit a complaint on our website. Honestly, I still believe they're still just too busy. Since you say they're new in Portugal, it's possible they still don't have enough Portuguese employees who are trained to verify the documents. That may cause the delays.

This does not justify what is happening.

Delays are one thing, making excuses for not paying customers is another.

I don't want to complain because I didn't make a deposit, I had the good sense to look for information (complaints) about the casino and the ones I saw (combined with my inability to validate the account) made me realize that we are not dealing with serious people.

Well, I don't know if I understand it right. You say that they have excuses, you can't verify the account, the chat takes hours to write off and there are some problems in the withdrawals. On the other hand, you don't want to file a complaint because you say you didn't put any deposit in. But you don't need to deposit money to open it. 

However, it's good that you can find the information and verify it. But I still don't think you need to panic and say that you have dealings with non-serious people. And if you think you do, a complaint is the best thing you can make. 

Jaro, what panic?? I'm calm, all the players who lost their money because they deposited money in this casino and the deposits simply disappeared will be in a panic.

The people who are not serious are those at this casino, the internet is full of complaints and for some reason it will be.... I'm not inventing anything

Hmm, if it had happened as you say it would certainly have been cause for panic then. Obviously I just misspoke, because I know you were just stating your opinion. 

However, every player can do some casino research, which I always recommend, and just like you, check out complaints or user reviews that can help players make a decision. So I would say that it was wise of you to do that and therefore when you say that there are problems here, you didn't deposit. 

Obviously other casinos are more worth it. 

My experience at this casino was very bad, I have ludopathy (compulsive gambling disorder) and GoldenPark took advantage of my compulsiveness, violated several rules imposed by the Portuguese gambling authority SRIJ, letting me make deposits up to €12,000 without any problem, without a KYC or AML process... violated the responsible gambling and player protection policies of its own website and license. GoldenPark claims to have addiction pattern recognition techniques and support agents highly trained in recognizing addicted players, but nothing worked for me. They always encouraged me to deposit and play more, sending emails, messages and even calls offering bonuses. Not to mention that verifying the account is extremely difficult and they delay the process to create the need for the player to spend the funds. This casino does not meet the standard of excellence imposed by the Portuguese gaming authority, there are 17 legal and regulated casinos in Portugal, GoldenPark, 888 Casino and BetWay are the worst. The case has been handed over to the regulator, but it would be nice if someone from the casino could have a chat and actually say something! 12,000 in deposits from a player who was clearly a compulsive gambler is not normal or even allowed in Portugal... above 2000€ the origin of the funds has to be confirmed. This casino only encouraged me to ruin myself... not to mention the various techniques they have for delaying the verification of the account, all so that the player spends the funds again. When I reported that I was addicted, they closed my account and refused to give me a financial report of every move I made on the site. It wasn't until months later, when they were forced to do so by the regulatory body, that they sent me the report and it's over 172 pages of transactions with deposits of around €12,000... without ever having made a withdrawal, every time I tried to verify it failed, then the payment was pending and I ended up spending it all because of my illness. The team was notified by the regulator but several days have passed, they haven't replied and when they do they give automated email replies. I would like someone to help me resolve the case, and if it were possible for a representative of the casino to speak to me directly ... before I go to court with a criminal complaint for violation of KYC, AML and player protection. In Portugal it is not allowed to deposit so much money without confirming its legitimacy.

After a few complaints, I managed to get my account validated and I can make withdrawals without any problems.

But I play very little in that casino.

The casinos I play at regularly are: Esc Online, Nossa Aposta, Betano and Casino Portugal, without any problem, I deposit, play and withdraw. It should be noted that Betano has immediate withdrawals, which is excellent for those with gambling problems, and Casino Portugal does too, except at weekends.

I play small amounts, nothing very big.

Cheers

I am really sorry to hear about your issue and hope that our team will be able to help you out in your complaint.

Please keep us informed about anything new related to your case.

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I would like to warn people who play online casino, be careful with goldenpark at first they don't ask you for anything but when you want to make a withdrawal, they ask you to stand in front of the camera with your ID and then send them the certificate of ownership of the bank, the credit card, the registration, payroll, telephone bill, electricity bill, gas bill, water bill, driver's license, and if you send them everything they tell you that the money came from a bonus and who knows what they do with all the documentation, I put it in the hands of lawyers, but it is depressing to get to this point, all for having made a deposit with your money and wanting a bit of fun, to not get to that point avoid 3 casinos goldenpark jokerbet and platin casino act in the same way, we must say our experiences on the web so we help to make scams less

Hi, and thank you for your efforts to warn others.

Even though the deposit is a conscious move, it is regrettable that many casinos do not provide instant verification upon player registration; this would only enable the casino to verify the player in part, not entirely, though.

The casino must have been very worried about your positive identification based on what you had to go through, but it is difficult to say why without accessing their system. and your account activity. It is possible that you were selected for the arbitrary extra check or that your account has been flagged. Who knows? I am sorry you feel let down; in such a situation, the casino ought to be more inclined to offer a reasonable explanation.

Sometimes the only way to verify the player is to request verification photos or even to have a live call, but as I mentioned, the support should provide more details.

However, I must admit that I do not comprehend the nature of the scam you have been discussing. It appears you did not get the winnings because you played with the bonus; you seem to feel all that effort was a waste of time because you did not get the money. In any case, can you explain the bonus issue, please?

Since you are aware that you will not be paid if you do not pass the verification, I would assume that this step was necessary regardless of the outcome. I assume the casino discovers you are not eligible for the withdrawal while looking into your gaming and bonus history, which is why they were unable to figure it out sooner. The verification process is typically initiated by your withdrawal request.

These are merely my experiences, though. To comprehend the nature of the alleged scam, a thorough explanation of why you were unable to withdraw is greatly appreciated.