Goldenbet Casino - general discussion (page 2)

theres no contact details online to speak to the company "sepa" so if it says success with golden bet and they say it’s done on their end, then my money must be with sepa so how do I contact them?

It doesn’t come up with contact details unless you’re sending money through sepa yourself? I usually play uk websites and get paid within 2 days max

The live chat is useless sending reply’s for other people to me about my withdrawal rather than sort my own issue

In my opinion, Jaro was asking you to get in touch with your bank since SEPA is just a way of setting up international payments, and the processor is also your bank.

Can you confirm the transaction with your bank, please?

Have you tried their email instead? Support@Goldenbet.Email may be worth it.

Let me know how it goes, please.

After more emails the money was received in the end, so they proved me wrong and deffo aren’t a scam and it just genuinely takes longer to receive. The live chat and customer support/email lets the company down though. But happy I have received the funds and haven’t been ripped off

My congratulations!

I agree that support should actually provide support to players. Let's hope they will work on that soon.

This casino scammed me for £6500 on my account ryanhudson34 I deposited these funds all what I had and I’m self excluded and they admitted I am and then still won’t refund my funds I will get these funds back I’m going to take this to small claims court now

Sorry about your situation. If you feel that our complaint team could help you with this issue, please try to submit a complaint here. Use this link to do so , please, and let us know if you need any assistance.

I’ve already raised a complaint regarding this company. I wish you can get my money back they’ve taken £6500 off me after me being excluded back in January 2024. This company is a piss take to be honest and they do not get back to me I’ve sent tons of emails.

Hi, did you file a complaint with us or do you mean somewhere else ? Hmm, were you able to reopen your account or create another one in the casino ? I think that self-exclusion should be taken seriously, but I know that casinos sometimes detect a clash when you withdraw, so that's why I'm asking. 

Let me know how it was.

I filed 10 complaints they have robbed me for my £7000 I’m self excluded so means I can’t use any of there platforms they have this in writing to me as proof I can attached this now, I just need my deposits back as I wouldn’t been able to withdraw anything due to my ip address and ID being banned from the site back last year can you please try get my fundsback this has caused me mental. health

Yes I was able to open and create the account which is below

they scammed me and taken my £6500 won’t refund it even tho I didn’t use there site as they blocked me when created and they recieved all payments made to this company below.

I had a look at your complaints here with our team, which were rejected and the reason could be, that they are actually not able to help you out, unfortunately. Sometimes this may cause a lack of evidence, or even some other circumstances. So I am really sorry, that we couldn't be of any help here.

Lack of evidence I’ve given you every single possible evidence I can. This is a joke that you can’t even do this just shows exactly what this all about it’s always a scam

You know it's more about what the players can give us as a start. You look pretty convinced we have not met your expectations, while we, on the other hand, have our own point of view.

Let's take it as fact.

Have you tried to find someone else to consider your concerns about casinos? At this point, it might be a good shot.

Well your obvs useless at Dealing with complaints so let me know who else to go to and I will fact you ain’t helped one bit is a joke and I will complaining about your services

If you genuinely want some help in this matter then email me at jasminebella1968@outlook.com and I will do my best to assist you.

I’ve sent you an email that I have sent to Golden bet