Golden Genie Casino - general discussion

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Been waiting since March 20th 2024 for a withdrawal I made cannot email them and live chat been removed no joy at all no way to contact the site its obviously a SCAM site

Hi, I have a feeling you've been waiting quite a while for your withdrawal. We give casinos 14 days to sort out the withdrawal process. Anyway, do you have a verified casino account yet? Did they tell you why you haven't received the money yet?

Nevertheless, since the time I mentioned has expired, I would recommend you to file a complaint and our team will try to help you. 

You can open a complaint on this link. 

Do you think you'll go for it ? 

Hi,

I have been waiting for a withdrawal of £565 from goldengenie.com since the 26th of April.

my account is fully verified, I was not using bonus funds only my own money and I have never made a withdrawal from this site before.

I keep trying to contact through the live chat option but I am continuously cut of after asking a singular question. How do I actually get this withdrawal as I have seen some people have managed to do so?

I have asked on the live chat option to for the withdrawal process to be explained to me but they just send an automatic response each time explain it’ll take 7-21 days to progress, I pointed out it states on the site a bank transfer will take 24-48h to process but They responded saying it’ll take 48h for the withdrawal to be accepted then a further 21 working days to be processed? Truly don’t understand this as I have had multiple casino sites before none with this issue.

have I been scammed out of my money or is their a way for me to receive the £565 I have withdrawn?

Have you gotten any updates from the casino regarding your withdrawal by now? We actually usually give casinos 14 full days to process the payment, especially when it comes to the first withdrawal. Have they asked for some additional documents from you, perhaps?

They haven’t asked for any additional documents on as the verification of my account is done in full. It has been over the 14 days. On Friday it’ll be the 21 working days finished! But no I’ve not receive it still.

I thought you had requested the withdrawal on April 26th. Isn't that right?🤔

My withdrawal of £565 was requested on the 26th April, today is the 17th day. But the 12th working day. it’s next Friday that would complete the 21 working days, got confused with the week.

Never mind, it is probably really stressful for you to wait, I can understand that.

Hello, has anyone managed to withdraw money from this casino?

Because after the opinions I see, there is no point in counting on a payout :)

It does not look very promising, I would say.🤷‍♀️ How long are you waiting?

In a moment it will be 3 months 😲

Because the payment was ordered on April 2 xD

That is a really long wait. I'm sorry you have to experience this. Just try to be more careful when choosing an online casino. 🙏

Unfortunately, I didn't know the Guru Casino website before. If I had been here earlier, I wouldn't have played Golden Genie :)

Better late than never, we say. Right? 😉

If you need anything, do not hesitate to ask.

A little update for those interested, I received an email from goldengenie

As you can read from it, it's the fraudsters' fault and that's why they don't pay out the money xD

Well, I'll try again

Have you requested the withdrawal again now?

I have been waiting for a month for a withdrawal of 1000 euros

this is a scam casino

any advice ?

there must be a way to report the casino they should not be able to operate

I have just been told to wait

One month is a really long waiting time.

Were you able to verify your account there?

I don't like the look at their safety index and the warnings included in our review at all👈.

What reason for this delay did they give you?

Try to file a complaint so our team can contact the casino once again to see how they will act. What do you say? Here's the link for you where you can submit it.

We'll wait to see how it all unfolds.

Well I really wish I had come here before I used the casino

it looks like they just ignore your complaints like they have been ignoring me

I do not think that I am going to get the money the site is a scam

I just want to know can we report this to someone?

I’ve read on here that their licence is fake so no point complaining to their licence but there must be someone else?

I want to contribute to them getting shut down it’s my consolation