2 months ago
I'm glad you received your money even though it took longer.
Is there any amount still left that you need to withdraw, please?
ReplyQuote0
I'm glad you received your money even though it took longer.
Is there any amount still left that you need to withdraw, please?
There were 4000 initially (they paid 2 withdrawals of 500). and there are 3000 left to withdraw.
That's a really long time, for sure, so I would suggest you file a complaint here, and our team will get in touch with the casino to find out what is actually going on.
What do you say? Will you try it this way?
I hope we'll be able to help you get the rest of your winnings as soon as possible.
Done, I have completed your claim form, thank you.
I have 3 payments that haven't moved and a remaining 5500 that I don't think I'll be able to withdraw.
Good on you.
We will try to contact the casino to find out what is actually going on whenever possible.
Now, please reply to some additional questions regarding your complaint, so we can move forward.
hay
did u got smth 4 us?
waiting since 01.05.. 4 my First win.. 5000 Balance € (complaint is still open in my Profile)
i get really scared tbh.. I Need that Money…
I see that Lucia has asked the casino to join the complaint's thread, so please stay patient and wait for their reply, so we can learn more.
Ive made 3 withdrawals past days without problem, now im waiting for 10th day a withdrawal of 300€ and yesterday i also made another one of 500€. Im pretty dure now that i lost my money. The customer support is bad and just sends auto replies. Iv sent an email without response.
I see there are a lot of people woth6the same issue because in customer support there is always a cue of 70+ people. Im guessing with the same problem
Hello there, I do not dare to guess, but feel free to browse all submitted complaints; that could surely provide more clues. In any case, if the casino won't be able to get through the process within 14 full days starting from the withdrawal request submission, I would surely add my own complaint as well. It may be a temporary situation, based on your previously made withdrawals. Let's hope it won't take long.
Those auto replies you mentioned, are we talking about human support or maybe chatbot agents? One way or another, at least sending an answer to regular email would be expected; no wonder you are not happy about that. 🙁
Hey, that's fantastic news. I'm also quite sure the rest will be on their way shortly. As far as I know, this casino pays the winnings and I hope it won't take longer than necessary.
Hello, I understand your frustration. If you briefly take a look at this thread, I guess you too will realize that the casino has some issues with swift withdrawals. Hence, there is very little anyone outside the casino operator can do to change that. Try to be patient, please; this thread also shows that the casino pays.
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