Glorion Casino - Player’s withdrawal has been delayed.

Hey,

i wrote this text in german im sorry that it is translated by AI

after trying so many online casinos over the years, this is the first time I genuinely feel scammed and cheated.

Is Glorion Casino really trying to withhold my winnings despite my loyalty and all the deposits I’ve made?

I won €5,500.00 — all real money. I always kept bonus funds completely separate from my real balance.

I hit the jackpot during the Jackpot Hunt (Balldrop) and won the medium "Wonderdrop" jackpot.

To participate in those games, the real-money bet cost is increased, so I was actually paying extra for the spins.

For example: €0.30 cost for a €0.20 bet value.

My total deposit history, roughly:

[redacted]

The withdrawal was requested to the same Sparkasse bank account that I used for deposits.

I did play around a bit to see if withdrawals would be faster through Mastercard.

I canceled that withdrawal again and instead created a second withdrawal request for my bank account, which has now also been sitting unprocessed for 15 days.

Today I kinda went off on the live chat support and also sent an email threatening legal action if my legitimate winnings are not paid out.

Looking back, that probably won’t help me…

But what else am I supposed to think when I don’t even receive updates after emailing them?

They keep talking about "3–5 days," yet after 16 days I still haven’t even received a proper explanation.

Something feels seriously off here.

At first, live support told me it was due to "internal security checks."

But they haven’t even asked me for verification?

Then they told me with the directly next Message that my withdrawal "looks good."

Nothing concrete or actually useful.

Its a emotional Support!

In the end, they told me my withdrawal was "completed" and that I shouldn’t worry.

At the exact same time, the support agent suddenly left the chat.

At this point, live support feels more like emotional support than actual support.

But seriously, what is going on over there?

I’ve deposited several hundert euros into this casino over time and I can’t even get one Single update within 16 days? regarding its only my FIRST €480 withdrawal request.

And live support just "understands my frustration" and in still waiting for a mail reply

Pls help me… 👋🏻😔

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Stay safe.

Dear crazyGadse,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Have you made any successful withdrawals before?
• If there is any other relevant communication between you and the casino, please post it here or send it to jean.s@casino.guru.

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hi Jean,

thx for your fast reply.

at the Glorion Casino this is my First withdraw attempt.

never had Problems with the withdraw from the Casino I played before.

When I Click on „verification" Option in the Casino, it says that „Your Account don"t need a verification, you can jus confirmed that to me, its Not necessery 4me. If they would Need Documents, they would def. ask.. the Livechat said

i will send u all the emails I got! 🙂

update:

Problem is not solved

no email from Support, withdraw is still pending..🙁

greetings,

Malte

Dear crazyGadse

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucka, (lucia.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

hi hi,

little Update: still nothing.

lucka did u already mailed glorion?

Sorry for my missing Patience.. im a Little bit scared. I really could Need that Money. 😕

on AskGamblers i saw a representive from them, discussing a complaint:

askgamblers.com/en/casino-complaints/glorion-casino-delaying-payment-for-15-days/

thats a Little calming!

at least they exist.

Hello crazyGadse,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Glorion Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hi Lucia,

First of all: thanks for the good chosen words. They paid the first 480!

I made the next request of 500€.

if they will be fast enough with the rest - i will even make sme reviews, to show that they are honest. 🙂

pls also check the last mail I sent you.

Thx!

Dear crazyGadse,

I wanted to inform you that I have received a response from the casino. I have provided your information to assist them in locating your account within their system. I will keep you updated as soon as I have more information regarding your case.

Hello hello,

noting since then.. (25.05.26) 😕

Request from 25.05.26 isn‘t even clarified as reviewed..

so this withdrawal will also delay..

scaryyy.

could u please expand the time, so the thread stays online? So new players can inform themselves ?

greetings,

malte

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear crazyGadse,

I have received a response from the Glorion Casino Team:

"We kindly ask for your continued patience as we await an update from the relevant department regarding your request.

Please be assured that we are working to ensure compliance with all necessary protocols. We are making every effort to assist you with your pending withdrawal and provide you with an update as expediently as possible.

We sincerely appreciate your patience during this time. Thank you for your understanding.

Kind regards.

Glorion team"

I understand that this delay is frustrating, especially given the time you have already been waiting. I will continue to monitor the case and follow up with the casino if we do not receive a meaningful update within a reasonable timeframe.

Thank you for your patience, and please keep me informed if there are any developments on your side.

Dear crazyGadse,

The Glorion Casino representative asked me to forward the following message to you:

" Dear crazyGadse,

We are pleased to inform you that your previous three pending withdrawals out of which two of them attempted on May 27, and on one on June 3, 2026, has been successfully processed, and the funds were dispatched from our end on June 5, and June 7, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed.

We look forward to your update. "

Could you please let me know once you receive the funds?

Dear crazyGadse,

The Glorion Casino representative asked me to forward another message to you:

" Dear crazyGadse,

We are pleased to inform you that your previous pending withdrawals attempted on June 8, and on June 13, 2026, has been successfully processed, and the funds were dispatched from our end on June 10, and June 15, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

We will make every effort to assist you with your pending withdrawal and will provide you with an update at the earliest opportunity.

Thank you for being so patient with us! We really appreciate it. "

Please let me know if the money has been received.

Dear crazyGadse,

The Glorion Casino representative asked me to forward another message:

" Dear crazyGadse,

We are pleased to inform you that your previous pending withdrawals attempted on June 15, 2026, has been successfully processed, and the funds were dispatched from our end on June 17, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that at this moment, we do not observe any pending withdrawals.

We look forward to your update. "

Could you please confirm whether you have received the payment?

Dear crazyGadse,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear crazyGadse,

The Glorion Casino representative asked me to forward another message:

" Dear crazyGadse,

We are pleased to inform you that your previous pending withdrawals attempted on June 17, 2026, has been successfully processed, and the funds were dispatched from our end on June 23, 2026.

The funds may take between 3 and 5 business days to reflect in your account, however, this timeframe is contingent upon the payment method utilized and the standards of your bank.

Please be advised that at this moment, we do not observe any pending withdrawals.

We would like to remind you that you are permitted to have a maximum of three (3) active withdrawal requests, each separated by a gap of 24 hours. For the fourth request, you will need to wait for one of the previously submitted three withdrawal requests to be processed.

We look forward to your update. "

Could you please confirm whether you have received the payment?

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.

However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,

Lucia S

Casino Guru