Glorbet Casino – Official Representative | General Discussion (page 2)

Thank you, we really appreciate your understanding and support. 🙏

I have now officially filed a complaint with Guru, but the evidence is still pending, and I'm 1000% certain nothing will come of it. It's obvious and clear that Glorbet Casino is refusing to pay me out. I recently read an article about your casino and your shady dealings, and if what it says is true, then good luck to you. I will publish it soon.

You are, of course, free to pursue the complaint through Casino Guru and to publish any information you believe is relevant. We will continue to cooperate with Casino Guru and provide the necessary evidence through the proper process.

We would simply ask that any public statements about Glorbet are based on verified facts rather than assumptions or allegations. The case is currently under review, and we will allow the official process to reach its conclusion.

Hello Jaroslav.

I don't understand this! Why wasn't my complaint published? I submitted it a few days ago.

Hi. I can see your complaint about this casino normally from my side.

Is there some issue with it on your end? For example, are you unable to see the complaint yourself?

Hi,

No, I can't see that, and there's been absolutely no progress in this matter. Your colleague handling the complaint isn't responding either, and Glorbet has been holding onto the money since August 28th, blaming the provider. Wow! What a great excuse, simply pathetic.

How can a casino like this have a 6.5 rating from you guys?! In my opinion, it doesn't even deserve a 1.

Could you please send me a screenshot of what you see when you click on your complaints?

As for the case itself, you came here and submitted it a week ago, so you can’t expect everything to happen immediately on our side. There’s a timer in the top-right corner showing how much time each party has to respond. Please keep in mind that our team is handling other players’ cases too.

It’s frustrating that the casino or provider is holding your money, but we need to establish why this is happening and what caused it. Please be patient and give our team time to investigate.

Now I can see the complaint, and your colleague Martina has contacted me and asked Glorbet to provide the evidence/further details. I'm very curious to see how Glorbet reacts and if they even respond at all!

This is normal for me when you wait almost four weeks for your money, and nothing happens, and the evidence won't come through because I played fairly and won. I didn't use any software bots or anything else.

Of course, I understand. Waiting four weeks for your money is frustrating, but your complaint with us was only submitted a few days ago, and our team still needs time to work on it. That’s all I meant.

In situations like this, it’s best to reach out sooner rather than wait a whole month, as our team might have been able to help you address the issue earlier. Still, it’s better to ask for help than to have no support at all, and I understand why you feel this way.

Let’s see what the casino says and whether we can make some progress. I really hope they can provide a clear explanation for their position and that everything is ultimately resolved fairly. That’s what matters most.

I 100% agree with your opinion, fairness, trust, and honesty.

I ultimately trusted the casino and deposited my money there, and I expect the same from Glorbet; if you win something (which isn't always the case), you should get your money without any ifs, ands, or buts. Therefore, I absolutely cannot understand the 6.4 rating!!!

Hello, in my opinion the one-number rating is not designed to address specifically your experience. One number cannot be customized this way. Therefore, I think we can, of course, all agree with what Jaros said and respect the logic behind casino reviews.

When it comes to explanation, though, because I perfectly understand one would be in order. May I ask you, did you read the specifics regarding the reviews too? It says "below average," by the way.

https://casino.guru/guide/our-casino-reviews#factors

In any case, our colleagues will observe how the casino handles player disputes and, based on the overall performance and number of unresolved cases, automatically adjust the rating.

Hello everyone, I've been researching in the forums and found that I'm not the only one affected, so it's not a single number.

I also looked at the details of the reviews, and to be honest, I still think 6.4 is below average, which is an exaggeration, especially since other casinos do better and still get below 5/10.

Thank you, Jaroslav. We understand and appreciate your patience. We are actively following the case from our side as well. The game provider is currently reviewing the player’s game sessions, and we are waiting for their technical findings before providing the final details and evidence.

As soon as we receive the provider’s report, we will share the relevant information with the Casino Guru team and continue cooperating to help resolve the case.

Hello, Jaro is an admin, not a player, if that helps. I would strongly suggest using the reply or quote button to reach out to a specific player. That helps both parties stay in touch.

Hello, from your posts I could not find any specific detail that would explain the nature of your negative opinion about this casino. In line with what I explained to you earlier, I guess it's better to focus on concrete situations. I understand there is an ongoing complaint and as you can see, the casino representative is active here on the forum. Perhaps we can communicate differently for a while and allow the complaint the time it needs.

Wow! That's really intense, and I don't know what else to say, I'm really speechless.

So you think it's normal and okay that the casino has been holding onto my money since August 28th? And claims that I used a software bot and is stalling for time. On top of that, they're demanding that I deposit the same amount I withdrew to verify my account? And if you're not properly informed, I'll post this again. and although the casino advertises with "no KYC casino" and "VPN allowed".

I think this is a concrete case, don't you think?

I think Glorbet should explain more clearly in what situations a withdrawal might be subject to further review. If the casino presents itself as a no-KYC option with fast withdrawals, those exceptions should be quite clear from the outset.

The strange thing is that I deposited twice before, and now I'm supposed to make one more deposit, exactly the same amount as my withdrawal (0.43 ETH), so they can verify my account!!! And as you mentioned, the casino advertises in big letters: No KYC casino, instant withdrawal, VPN allowed!!! That doesn't add up.

Hello, I did not say anything like that and the way you communicate only led to more questions. In order to understand each one far better I suggest open and honest communication without this kind of question. Thank you.

Now we know from your latest posts that there is probably a delayed payment that you feel was not clearly communicated to you. clearly communicated to you, or you do not appreciate the information very much. In my opinion, the explanation is very clear and open, but I guess it depends on the personal preferences and expectations. From a broader perspective, for example, even a casino without KYC can trigger a gaming session check-in in cooperation with the game provider. It's not actually KYC, I would personally say. Verifying whether a genuine player or an abot played the rounds is necessary when such a question arises. I would not translate it the way you did.

Moreover, a first deposit is commonly needed to allow the first withdrawal and it is aligned with verification of that specific payment option before it is used.

One way or another I understand it may all catch you by surprise, and this is the way to express it. No problem, I hope this won't pose a problem, and I'll gladly stay here with you.