Glorbet Casino – Official Representative | General Discussion (page 3)

Thank you, Radka. We appreciate the clarification. We will continue to cooperate with the Casino Guru team and provide any relevant information as soon as we receive the provider’s findings.

I understand your point, but I think it’s important to distinguish between the casino’s withdrawal policy and the need to review potentially suspicious activity.

Regardless of whether a casino operates with KYC, no-KYC, fast withdrawals, or any other model, potentially suspicious or irregular gameplay sessions may need to be reviewed before a withdrawal can be processed. This is not something that is specific to Glorbet or to a particular type of casino.

A no-KYC policy does not mean that every withdrawal must automatically be processed without any review. If a particular session raises legitimate concerns — for example, unusual or irregular gameplay patterns — the casino needs to be able to investigate the activity and establish what happened before making a final decision on the withdrawal.

In this case, that is exactly what is happening. The relevant game provider is reviewing the player’s sessions, and we are waiting for their technical findings before providing the final evidence and explanation.

We also agree that the conditions and possible review scenarios should be communicated as clearly as possible to players, and we can certainly review how this is presented.

Those are truly beautiful words you've written here, and I'd like to clarify something.

Point 1.

So far you have provided nothing, neither evidence nor information, but only assertions.

Point 2.

You are asking me to deposit 0.43 ETH to check my account, even though I have already deposited 5 times.

Point 3.

My payout is overdue, and I expect an apology from you for the false claims, if you really are a reputable and decent casino as you claim to be.

Anything else would no longer be credible to me.