Glorbet Casino – Official Representative | General Discussion (page 3)

Thank you, Radka. We appreciate the clarification. We will continue to cooperate with the Casino Guru team and provide any relevant information as soon as we receive the provider’s findings.

I understand your point, but I think it’s important to distinguish between the casino’s withdrawal policy and the need to review potentially suspicious activity.

Regardless of whether a casino operates with KYC, no-KYC, fast withdrawals, or any other model, potentially suspicious or irregular gameplay sessions may need to be reviewed before a withdrawal can be processed. This is not something that is specific to Glorbet or to a particular type of casino.

A no-KYC policy does not mean that every withdrawal must automatically be processed without any review. If a particular session raises legitimate concerns — for example, unusual or irregular gameplay patterns — the casino needs to be able to investigate the activity and establish what happened before making a final decision on the withdrawal.

In this case, that is exactly what is happening. The relevant game provider is reviewing the player’s sessions, and we are waiting for their technical findings before providing the final evidence and explanation.

We also agree that the conditions and possible review scenarios should be communicated as clearly as possible to players, and we can certainly review how this is presented.

Those are truly beautiful words you've written here, and I'd like to clarify something.

Point 1.

So far you have provided nothing, neither evidence nor information, but only assertions.

Point 2.

You are asking me to deposit 0.43 ETH to check my account, even though I have already deposited 5 times.

Point 3.

My payout is overdue, and I expect an apology from you for the false claims, if you really are a reputable and decent casino as you claim to be.

Anything else would no longer be credible to me.

How could you possibly cooperate and work together with Casino Guru if you don't even respond to the complaint, let alone provide the information!!!

That's really sad and pathetic, but the main thing is to make a lot of noise.

Hello Jaroslav, my complaint was closed as unresolved, and Glorbet hasn't even contacted Martina, despite promising to fully cooperate, but that doesn't surprise me.

I urge you once again to thoroughly check Glorbet's license, because I have learned that the casino not only lacks a license, but is operating with a forged one; therefore, they are not only thieves but also fraudsters. gottagamble.com/news/glorbet-com-exposed-fake-license-explained/

This is the link.

And finally, on the Bitcoin Forum, there is a barrage of criticism and complaints about Glorbet, just like on the Wizard of Odds website, where many players have been cheated!

I understand your disappointment, especially after the representative publicly promised cooperation. Closing your complaint as unresolved does not mean that the casino’s handling of your withdrawal was accepted as fair, it means our team couldn’t secure a resolution.

Regarding the licence, our Glorbet review already lists the casino as having no recognised gambling licence. The allegation that it displayed a fabricated licence is a separate concern. I’ll pass the article you shared to our casino review team for further checking, without treating every allegation in it as an established fact.

My earlier optimism about their willingness to cooperate clearly wasn’t borne out by the outcome you’ve described. I’m sorry the complaint process hasn’t resolved your unpaid withdrawal. Their forum assurances need to be followed by concrete answers and action.

I see it the same way, and believe me, I'm not alone. To be honest, it was made clear to me on the Bitcoin forum a few weeks ago that I wouldn't see my money; there are others who are still waiting even longer for their payouts. Unfortunately.

Reading similar experiences from other players understandably makes you even less hopeful, especially after the casino failed to follow through on its promise to cooperate in your complaint.

Your unpaid withdrawal and the unresolved outcome already give other readers important information to consider. Reports from other forums may add context, although each case needs to be checked individually.

I wish I had better news for you. If Glorbet eventually contacts you with a concrete explanation or pays the withdrawal, please let us know here.