Genesis Casino - general discussion

If you want to discuss anything related to Genesis Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

I think live chat is available, but only after registration. It is available from 08:00 until midnight i think

Has anyone had a problem with withdrawals?

I found some complaints about delayed withdrawals: https://casino.guru/Genesis-Casino-review#tab=js-tab-reputation

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Hi I had a very bad exoerience with Genesis Casino. The way the treat their new players abd after winning 2300 zar they cinfirmed that a 3rd party bank has been verified, my wifes account and then they say that my withdrawal is rejectes null and void. Be carefull that is all im saying

MR.G

Hello,

sadly you are supposed to use the payment method associated with you personally, otherwise, you may be accused of breaching the rules. As far as I understand you willingly used your wife's account. Next time, you should inform the casino in advance and ask if this is ok.

I dont know if you guys understand south african bank laws. I have signature rights on the account. I am married within community of property. The account is funded by my salary.

I see, but still, such a rule may apply.

I'm not saying that it's right in your case but I gave you an idea about how it usually works.

What reason did the casino give you I wonder?

They said after PHONE CALLS that is not true that a third party uses my account and i quote the email extraction

Dear Gerhard Eybers,

We hope this email finds you well.

We regret to inform you that after reviewing your account your winnings have been voided due to breaching our Terms and Conditions.

From the information provided during the chats and phone calls our records clearly show that the account is being managed by a 3rd party.

This is a clear breach of our terms and conditions.

In the event of breaching any clause from our T&C, Genesis Global Ltd reserves the right to suspend or block a players’ account and void any winnings.

We invite you to read our bonus's terms and conditions:

https://GenesisCasino.com/en/termsandconditions

specifically clauses number 12 & 14.

What bonus i did not receive a bonus i played with my own money.

What phone calls....they are lying out of their teeth

I was supposed to get a new player bonus never received it. It was the first time i played on this scam site. Myself as a player have no rights and casinos can just take peoples money. I am busy with media platforms if i dont get my money i am going to make it my lifes work to expose these casinos

Pay my winnings as i deserved with my money and i will not ever join their casino and we can call it the day. Before that happens i will start an awareness campaign that will cost them more money than a 100 pounds i promise you that. In SA theg will not do business when im finished

They firstly treated me lije a criminal as when i an an hones citizen of this country. I do not appreciate that and no one gives them that right. I will lay a complaint at the human rights commission that i can oromise you. They think they can do and say to leoole what they want and on top of it all is this how they treat their new customers

The problem is that they somehow ended up thinking that you're not the person who played on your account. If they even had the verification call with you, I believe there had to be said something that serves them as a proof.

I can see you already opened the complaint here so let's wait how it develops. I hope the casino has a recording of that call. That could help to clarify it all.

They dont that is the problem for them

Let's what we can learn about your issue during the complaint. Even if they can't provide the recording we can debate other key points, if there will be any of course.