GemoBet Casino - general discussion

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this vasy casino is really bad and the customer service is even worse !!

I have several times put them an email that I want to close my account, they do not close it, and I have no settings on top of marketing messages so they put me constantly email ads and text message ads too.

i will soon have to file a criminal report for this casino if they don't stop spamming and close my account.

I don’t play there anymore and I’ve told it to them several times.

but they don't think I want to be their customer anymore ...

Have you tried to contact them on the live chat? That could help.

i have contacted them in live chat and they ask every time to put an email in their support, can't close the account via chat.

does it account for me there to bother when i never plan to play there again but they don't stop sending spam even though i have taken out "marketing messages" in my account settings

I still put there 1e day limit to gaming when there are no other restriction choices.

they once asked me for my documents so that I could close my account but have not had to give any other documents to close the account. I have not won anything from there and I have not confirmed the account.

and I will not send them any documents, they may even steal my identity with them.

I can't see any reason why would any casino be so persistently against some account closure. It only makes the player angry and the chance (if there was any) that this player will return is rapidly lowering. Especially, if there has been no huge win so far.

they put in an email yesterday saying the account would close within 48h.

and every time they have emailed me about this closure there has always been a message that you will lose any bonuses and winnings. but they never even gave me any bonuses.

then they have levels for players, every time they reach a new level they get 3-5 free games in some bad game and have not won any of them either.

I told them in every message that I would win when I close my account and they would lose my money.

Actually this isn't the 1st time I'm seeing a casino asking for documents in order to close the account. It's not usual, but some casino ask for it before they close the account.

Hello.

I can not write more in LiveChat cause they have an one week old ticket open and if this is not finished or answered from the team I can't open new chat. I send now three E-Mails to the Support Mail and they did not answer me too there.

I have an withdraw open there and I think they intentionally do not answer..could you help me please, I have nothing chance to contact the casino..

That's a really fruastrating situation, indeed, that you can't get any answers from them.

May I ask, though, when exactly have you requested your withdrawal and if your account is fully verified at this casino?

They answered now yesterday and make my withdraw ready. But thank you for answer, I will never play more in this unprofessional casino, 5 days to answer and withdraw, unbelievable!

I understand your decision. If you weren't happy with their services, you move on, of course.

If you'd like to inform other players about your experience, you can write a user review here and maybe help them decide whether to play at this casino or not.