Fundalor Casino - general discussion (page 2)

If it's a similar situation, and I'm posting this publicly to see if anything changes at Fundalor, since I've never had trouble with my deposits before and because I thought they were there to help, but anyway, I'll delete my post and that's it, it's the same now, thanks... and if I had known it would take days to see my balance reflected in Fundalor, I wouldn't have made any deposits, believe me, but I'd rather stop playing on Fundalor and avoid these problems, thanks...

Well, I don't follow it at all because the text translated into English frequently contradicts previous information. Hopefully, someone local will reach out to you.

Let me know if I can be of any help, please.

Is there anything that can be done to solve my problem? Fundalor hasn't given me a solution, and it's been far too long...

I hope something can be done, thank you.

More than 48 business hours have passed and frankly, I don't see Fundalor showing any interest in resolving anything. It feels like a mockery on the part of the casino, as they are violating their own policies and rules...

This became frustrating for me.

Well, a week ago you faced the same situation; is that so?

I asked you how you had managed to sesolve that and you said that you did nothing, just waited.

Based on that, I guess you have to wait again.

I don't know if the comments are from people paid by the casino or real people, but anyway. The casino is terrible, seriously terrible, and incredibly slow. It sends you registration after registration, steals your deposits, and that's it. That Founder casino is a real disgrace.

Hello, maybe you would help others form their opinion by describing what happened to you in more detail. How did the casino send registration after registration or steal your money, please?

Hi, I'd like to tell you a little about my experience playing with Fundalor until about a year ago when he blocked me without any valid reason or argument.

I played with them recreationally, as I usually do at various casinos. I made deposits, participated in the promotions they offered, such as deposit bonuses, free spins, or a monthly wagering requirement to earn free spins. And indeed, on several occasions I managed to win up to $2000 MXN. That was the best, but I was constantly winning smaller amounts. The point is that I got to know the slot games I played so well—there were only 4 or 5—that I understood perfectly when to play to win and when to stop for another game or for another day. So, my small winnings were only 9 out of 10 times I played. They noticed, and one time when I had a balance of $76 pesos, I deposited another $400 to continue my winning streak. I had to stop playing to go shopping, and in the afternoon, when I tried to open my account, IT WAS BLOCKED. I thought at the time it was some kind of system error and left it. The next day, I checked my email and found one from Fundalor saying that my account was canceled for bonus abuse. Please, I always played with a deposit; they never gave me no-deposit free spins, only when I reached the monthly deposit amount, which was too much for my budget, and I only managed to reach it a few times. I contacted customer service, and they just told me that it was permanently blocked and they didn't know why. The 3 or 4 times I contacted different agents via chat, they told me the same thing: that they didn't know why, only that it was canceled, and they couldn't return my funds to the account I have registered with them. It was completely unfair and unreasonable, as I was accused of something entirely false. I absolutely DO NOT RECOMMEND IT.

At Fundalor Casino in June 2024, I made three deposits with a digital credit card and lost all my winnings. In 2025, I deposited with a debit card and won 38,000 pesos, but they refused to pay me. They asked for a photo of the digital card I had deposited with in 2024, showing the card number and my name, but my name wasn't on it. I sent them my bank statement, which shows my name and the credit card number linked to the digital card, but they still wouldn't accept it, and I couldn't withdraw my winnings. I'm looking into what they did.

May I ask when exactly you requested the withdrawal, please?

Our complaint team is able to help with cases that are not older than 6 months, actually.

It's not 6 months old, but since I couldn't withdraw my money, I bet it all, knowing I'd lose it and not leave it there. I lost it and closed the account; there was no point in keeping it since I couldn't withdraw my money.

Hey, I'm sorry to hear that. You know it may be the easiest way for the casino, so if you ever find yourself in a similar situation, I would recommend saving the money and moving to complain. If the casino were not very fair in its practices, that'd actually be the way to challenge their actions. Could be useful.

What's most annoying is that they proudly advertise on their pages that withdrawals are made in less than 24 hours, which is false.

I requested a 20k withdrawal over 24 hours ago and it's not progressing. They block you in the chat, and they never answer emails. Don't get involved with this casino. I'll see what else I can do because it's annoying that they try to rip you off. You play to have fun and maybe win some money, and they turn it all into a bad experience. I should also mention that on the 25th or 26th, I withdrew 500 pesos and everything was fine; it was deposited in just 15 minutes. But 5 minutes later, I made another withdrawal for 20k, and that one didn't go through. I've been verified for years, but I didn't play here for that reason; they're cheaters. They just want to screw you over. Some might say, "You haven't been waiting long, give them more time..." Sure, I could do that if they didn't state on their website that withdrawals take less than 24 hours. STOP DECEIVING PEOPLE. When someone plays and by pure chance manages to win a little, you don't want to pay them out... In short, what a lousy casino. As soon as my deposit goes through, I'm immediately canceling my account. I never want to play a single cent there again, not even by mistake.

To newcomers, I recommend looking for better options. There are many, many online casino sites that are far superior to this one, with immediate withdrawals and personalized attention, unlike here where they block you... I'll also see where else I can file complaints until this changes!

Hello,

I completely understand why you're frustrated. If the casino advertises withdrawals within 24 hours, it should make every effort to meet that timeframe. On the other hand, when it comes to larger withdrawals, it is fairly common for casinos to carry out additional checks, even if your account has already been verified. That may explain the delay, but they should still be transparent about what is happening instead of ignoring your emails or blocking you in the live chat.

You mentioned that your earlier withdrawal of 500 pesos was processed within minutes, and the issue only started with the 20,000 pesos withdrawal. Because of that, I'd like to ask whether the casino requested any additional documents after this larger withdrawal, or informed you that your account or transaction was under review. Or did they simply leave the withdrawal pending without giving you any explanation at all?

For now, I would still give them a little more time. If there is no progress and the casino continues to provide no clear explanation, I would recommend opening a complaint with us. Our complaint team will then try to contact the casino and find out what is causing the delay. I hope everything gets resolved soon and that you receive your winnings without any further issues.