Fundalor Casino - general discussion

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These are the receipts for my transfer. To Fundalor

I've never had trouble with transfers to Fundalor before, and yesterday, January 21st, I made a transfer of 400 pesos. A few minutes later, a message appeared saying the casino was undergoing maintenance and would be back online at 8:00 a.m. As of today, January 22nd, I still haven't received my transfer. I've been trying to contact the casino and my online bank all day. My question is, why won't Fundalor accept my electronic receipt? They're asking for a CEP receipt, but the link they provided to download it doesn't give me the one the casino requires. I can't upload photos of the receipts here. What can I do about this? To be clear, it's not a problem with the casino itself.

Please send photos of my receipts: the one I sent through Mercado Pago, the one that gives me the link, and the one I can't download that Fundalor is asking me to download...

Hello,

firstly, I'd like to point out that sharing your personal banking details online in a public forum is dangerous, and I deleted those.

Regarding the matter at hand:

You made a transfer of 400 pesos on January 21. Shortly after that, the casino went into maintenance. Since then, the money has not been credited yet.

At the moment, the issue does not seem to be caused by the casino itself. The problem appears to be related to the payment verification.

Fundalor is asking for an official CEP transfer confirmation. However, the documents you can provide from Mercado Pago and the download link you received do not include a CEP, even though they confirm that the transfer was made.

Because of this, Fundalor cannot verify the payment, and the transfer is still pending. You have been trying to resolve this by contacting both the casino and your bank, but the required CEP document is still missing.

Is this an accurate description of the events, please?

Hello, perhaps three hours was not enough time to get back to you.

The way I understand the development, you manage to provide the format needed and are waiting for the confirmation. Those matters usually require patience. I know it is not pleasant, but it seems you have to wait for the progress.

Hello there. I hope so, as well, so please keep us updated on how things progress.

Hey! That's great!

Would you describe it as "just" a delay, or did you take any additional steps to resolve it? I'm asking because it could help others if the issue arises again.

Thank you, too.

Understood. Thank you very much.

Hey, is this the same situation we discussed a week ago? In any case, I guess you just have to wait like before. Few days is, in my books, no delay at all, but I guess it depends... Given your quite recent experience, though, I guess you are familiar with that.