FEZbet Casino - general discussion (page 3)

Kindly keep an eye on the progress of the complaint, I or Magda can't help you further at the moment. I hope you understand.

The outrage is a lot so far I don't know what happened they didn't get in touch. With me

Hello, I understand that you are upset, but as Radka stated above, all we have to do now is to wait.

Good afternoon! I requested a withdrawal from this casino on April 30th and it's been 5 days and I haven't been paid! On the website it shows pix payments in less than 24 hours!

Hello.

Have you already passed the initial account verification, please? It's the main reason for such a "delay".

Let me know.

After 6 days with the withdrawal pending, I was asked to verify the account and the support informed me that it takes up to 3 days

Ahh, so it is about the verification. I know it sucks, but for now, you should do all in your power to pass it.

Let's just hope it wouldn't be a problem. 🤞

Thank God the loot fell

So once the casino starts the KYC immediately after the withdrawal request is made, it would be 6 day shorter process. 😀

Thanks for this good news! What do you plan now?

Thank you very much for the support

You are welcome.

Wish you the best of luck and tons of great experiences! ✨🙌

The casino limited my bet limit to 10€ after getting 33% through the wagering of the first deposit bonus. How is this allowed?

Hey, if I may know, what bonus did you take ? Did you have a maximum bet of any amount until then ? Did you try to ask the support why this is so, or did you check the Terms and Conditions to see if something like this can happen during wagering ? 

It was the first deposit bonus and I only got limited right after I hit 33% of the wagering requirement. They make it virtually impossible to play with the bonus. The live chat couldn't answer any of my questions and the email address hasn't answered. I didn't see anything in the T&C but there is a lot of text there.

I find it unusual and strange if the conditions should change during the bonus and limit the bonus in a similar way. Since the live chat is not helpful and the casino does not respond to emails, it is not very helpful. 

As for the Terms and Conditions, you certainly don't need to read them in full, but it's nice to use the ctrl + f shortcut to find the word bonus and narrow down what would be necessary for you. 

However, if you think there is a mistake and no one is willing or able to help you, then I recommend that you file a complaint with us. What do you say ? 

Hey guys. I have been a user of some Rabidi network casinos since 2020-21 and this week I believe a problem started at FEZBET. I tried to do KYC in 2021, but as I didn't have proof of address at the time, I was only able to submit it in 2022 – and unsurprisingly, they refused saying my account didn't need verification. Until this week I had the UNHAPPINESS of winning almost R$4000 with a deposit of R$100 just by playing slots and live games... I requested a withdrawal and waited almost 4 days without a response, until yesterday they asked for KYC again. I sent everything, even a transaction history that Astropay doesn't provide, I sent it with the help of my account manager (as I'm a black level user at Astropay), but there was no response.

What happens... At the same time, Sportaza (another Rabidi casino) also asked for KYC yesterday after I waited for almost 5 days to receive a withdrawal of 250 BRL. I have already sent everything, but I am afraid that they will simply claim that I have a duplicate account, which is not true because I only have one account with Fezbet, Sportaza, Rabona,... which are all from Rabidi. I will wait until 12/18 to see if I receive any response, otherwise I will have to open a complaint and I hope to count on your help at CasinoGuru.

If I may - the way I see it, you are already worried about issues no one mentioned aloud, right? Of course, in general, you can open one account at each casino within the group.

I also have to say that we provide casinos with 14 full days to complete the KYC and all associated checks. So, do not be confused if we suggest waiting.

Allow me just a simple question: what actually seems to be the problem?

I understand it could be swifter, but aside from that, what makes you so worried?

Let me know, please.

It worries me that I have been actively using Sportaza for a long time and they have never asked for verification. However, during my time using Rabidi casinos I never managed to accumulate a balance in more than one Rabidi Casino precisely as a precaution, because especially here in Brazil there are many reports of people having their account banned without a logical justification, which we ended up giving to understand that the problem may be due to the fact that you have accounts at more than one casino.

What happened... At the beginning of the week I was using Sportaza, until I simply made a deposit at Fezbet and ended up winning a lot on slots. I requested the withdrawal in both and waited for more than 4 days having the word that my withdrawal was being processed -- and then simultaneously both Fezbet and Sportaza asked for EXACTLY the same KYC, at the same time. And what worries me more and more is the fact that both deposits are to the SAME payment provider.

Given the negative experience of users in Brazil and given this fact, I am worried about the possibility of them claiming that I have a duplicate account and simply banning me. A touch of anxiety, I'm not going to lie, but there are reports in the plural from colleagues/other people here in Brazil who had this same problem.

Fezbet approved my identity, digital wallet and transaction history, but refused my proof of address. I sent the invoice for my internet bill, a document that is on the permitted list, but they refused saying it was for mobile internet (like, what?). Anyway, I sent the contract for the house where I live which shows my full name and address and I hope it will be accepted, as they are the only proof of address I have in my name. I have a credit card bill, but they say they don't accept digital banks. I also sent the water bill which is in my mother's name (as she lives with me) as an alternative and I will wait for a response.

On the Sportaza side, although they asked for exactly the same KYC, they still haven't given me an update.

To give a better explanation about my anxiety, here in Brazil we have a website "similar" to CasinoGuru but it covers practically all companies and not just betting houses... And it contains SEVERAL reports from users who had this problem with verification and who explained that they had accounts in more than one Rabidi casino and the vast majority (at least of the reports contained there, both from Sportaza and Fezbet -- which are not answered by them there --, ended up having the account closed and the lost funds.

I really hope that I'm just suffering "inadvertently" about this, because it's a huge anguish.

Hm I understand why you are worried and it's mainly because of the experience other players have had, but I don't think being negative is necessary. Just because you have an account in multiple casinos doesn't mean you would break the multiple account rule. If you had multiple accounts in one casino, there would be a problem. 

So I recommend you to focus on completing KYC and we will see how it goes from there.