Fair Go Casino - general discussion

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I just recently made multiple deposits and won big off a $30 bitcoin deposit and got it up to $2900 and redeemed $2500 and after one business day my an email came in From the financial department her name was Annalise and she informed me that I had broken the rules that I had redeemed and the bonus during a pendant pending redemption and that was not allowed but had made an exception and informed me that they were going to steal process my winnings but had warned me in the future if I do make it redemption and while it’s pending I claim any bonuses they will void my winnings that was a mistake on my part are casinos have different policies in the terms and conditions and I should’ve educated myself and made myself familiar with the rules and I seen that this is happened to several people that have posted luckily I’m not one of those people that didn’t get paid this is the first time I casino has bent the rules for me I’ve had problems with different casinos for different reasons for being so close to losing so much any casino I make a deposit on I will definitely read the terms and conditions on that note why can’t they just make it where you can’t redeem any bonuses while pending a redemption it’s almost like a trap of course you don’t want to cancel your withdrawal to play so you find other ways maybe claiming your comps points or maybe claiming a special bonus that you got an email but I’m sure they have the ability to set it up to where you’re not allowed to redeem any bonuses or make any deposits oh yeah you can’t make any deposits either while a redemption is pending overall I’m gonna give this site five stars just for their compassion and understanding thanks FAIR GO CASINO!!!!!!!!!!

Actually, this rule is quite common in many casinos. On the other hand, I also don't understand why you couldn't simply carry on playing, activating bonuses etc. while you already have some money blocked and waiting for processing the withdrawal.

We really need to appreciate the casino's approach for making the exception. I can assure you that this isn't a standard practice. Your winnings would be voided in many other casinos. Thumbs up for the casino! 👍

My partner won a jackpot with fairgo Casino of over $30,000 last October, and still she hasn't seen 1 cent. The funds are not in her account anymore after she put in for a withdrawal. Several

e _Mails later they still haven't responded.

She has spoken to them on live chat a d been told office closed atm. The last time so spoke to them she was told that her winnings were being processed. That was before Xmas last year.

Her name is Lisa Leverington

thanks for listening and I hope you can help

Cheers David

Hello,

replied you here in the second thread. Well, this is my contribution:

"I'm sorry, but we only deal with players involved. Could you ask her to register here on Casino Guru to lodge a complaint?

Just be advised our resolution center deals with recent cases, so I hope it won't be rejected... 🤔

Anyway, this guide should give you both a better understanding:

https://casino.guru/complaint-resolution-instructions

Let me know what you think about it."

this casino is a scam.

I'm still waiting for my winnings and I haven't received it yet, it's been over a week. Usually when I withdraw my winnings I receive it within 3 days on other casino sites.

I have sent my documents 3 times now, only to receive the same email, as it's an automated response. I chatted online and I was very unsatisfied and had the instinct that they scammed me.

Original winning was over $8000. I probably won't see it 😕

This casino needs to be shut down ASAP!

Have you been able to verify your account after all the documents were sent, or is it still not verified?🤔 Could the issue with the documents be caused by the wrong format, perhaps? I'm just trying to understand what could be the issue, as you can see.🤷‍♀️

Also, are you still able to login to your account?

Please let us know if you have any updates.

I made 3 deposits on the fairgocasino.com casino, this after I did the verification required by them. On 05.12.2024 I withdrew $750 and they asked me for an additional selfie verification with an identity document in hand. After May 15, 2024, they asked me for 8 selfies with various documents plus the utility bill and I always received this message: (We have received your email with the attachments, thank you. We were unable to complete the verification process as the copy of your document(s) cannot be accepted.) I redid the selfie with the driver's license with the passport with the utility bill until today 7.12.2024 when he sent me this message: (After reviewing the documentation submitted, your account did not pass our internal security checks .A decision has been made to close your account. This decision will not be reversed.)

SCAM

I made 3 deposits on the fairgocasino.com casino, this after I did the verification required by them. On 05.12.2024 I withdrew $750 and they asked me for an additional selfie verification with an identity document in hand. After May 15, 2024, they asked me for 8 selfies with various documents plus the utility bill and I always received this message: (We have received your email with the attachments, thank you. We were unable to complete the verification process as the copy of your document(s) cannot be accepted.) I redid the selfie with the driver's license with the passport with the utility bill until today 7.12.2024 when he sent me this message: (After reviewing the documentation submitted, your account did not pass our internal security checks .

A decision has been made to close your account. This decision will not be reversed.) Can you help me please. Thank you

Did they explain to you why, though? What was the reason for rejecting it?🤔

I would suggest to file a complaint. Our team will surely do their best to find out the reason and hopefully they will be able to resolve this situation.

To do that, please use this link and let us know how you went.

This is the message that the casino keeps giving me: I did the verification with 2 times of documents with the utility bill with a selfie and they still didn't want to give me money until finally they blocked my account.

Dear Betty,

Thank you for choosing FairGo Casino.

We have received your email with the attachments, thank you. We were unable to complete the verification process as the copy of your document(s) cannot be accepted.

We kindly ask that you take clear legible digital pictures of the document(s) and email:

- A picture of you holding the alternate Photo Identification next to your face. Please ensure that the details of your Photo Identification are visible in the picture.

Please ensure that the entire card/document is visible (no portion should be cut off/cropped). Please note that partially cut off/cropped photos, will not be accepted and will result in delays.

For clarity, please ensure that the documents are of high resolution.

We look forward to hearing from you.

Regards,

Gaston

FairGo Casino Verification Service

Dear Betty,

Thank you for choosing FairGo Casino.

We have received your payout request of $750. In order for us to continue with the processing of your payout request, we require an additional verification document for added security measures.

At your earliest convenience, we ask that you send the following:

- A picture of you holding your Photo Identification next to your face. Please ensure that the details of your Photo Identification are visible in the picture.

This is needed before your payout can be processed. Once the document is received and approved, your request will be sent to the payments department for processing.

If you have any questions, please feel free to contact us via email or chat.

Regards,

Sergio

FairGo Casino Verification Service

And the last message is:

Dear Betty,

We are contacting you from FairGo Casino.

After reviewing the documentation submitted, your account did not pass our internal security checks.

A decision has been made to close your account. This decision will not be reversed.

As per our Terms and Conditions:

In cases of fraudulent documentation, account will be locked and all winnings and/or cash-ins will be voided.

In the event a new account under your name is created, it will also be closed.

Regards,

Alexis

FairGo Security Team

Did you send everything they have asked for, though? It is very important to fully cooperate with the casino in order to receive your winnings.

I saw that you have successfully submitted a complaint, and some additional information is needed there, so please update it as soon as possible.

I’m surprised I don’t see my issue being experienced by other players, but that’s also a good sign that this hopefully is a big one off mistake. I am completely in shock and worried about my bank account which has several unauthorized charges from Fairgo on previous transaction deposits that I made with them. It started two days ago when I received the notification that the amount that my transaction was for has been increased from $13.77 to $27.44, this happened on 2 of my prior deposits from the previous days. Maybe this could be comparable to eating at a restaurant and then the tip that you left the waiter gets put in later so the amount gets increased.

but this is bonkers. And there should be no changes to the payments. They are AUD, and I thought maybe they changed to USD and are back charging me the money difference but that doesn’t add up. They’re still increasing it way too much so that’s not what’s happening.

immediately I am $28 dollars overdrawn in my account. By the end of the next day, which is today, I will be overdrawn $69 due to more of this happening and I have suffered no overdraft fees yet. I contact fair go and they said in order for them to handle it they need a bank statement of the charges. (Which my bank and most banks do on a monthly basis.) you can’t get a bank statement for a charge you made yesterday you can only see it on your recent transactions, but the bank statement won’t be generated until the month is over. But something isn’t right. Normally a business would probably just locate the information on their payment processor and see the error for themselves, imo other than the proof I already sent them, they shouldn’t need the absolute proof in order to escalate it but they are saying they do. So they are ok with waiting 30 days and doing nothing while I am getting hammered with more of these unauthorized charges over the next 24 hours.

the very next day (today OCT 6, 2024) there is 3 more of these charges that hit my account from fair go. "Your amount of $27.44 has now been increased to $41.00," Said cash app in emails and text messages on top of the app notifications. This is not something I’m noticing. I’m getting notified the second that it occurs. FORTY ONE Dollars!!! So that one has had TWO increases on it when does that ever happen in the real world? this happened to 5 different transactions and I’m now -$69 negative in my account. I don’t want to dispute the transactions cause what a mess. The original transaction is legit, but the additional charges increasing the amount obviously is where the problem lies and because I gamble a lot and have international transactions. I don’t want this to hurt my bank and my future with this bank I have a large payout that’s going to hit soon (Not from fair go) so I’m prepared to pay all of this money that they are costing me.

this has never happened to me before ever anywhere and I think it’s really shady. Because why is it always increased if this is some random mistakes why are these mistakes benefiting them every single time and so I sent them the new information that I just had three more happen and they haven’t responded yet but response will be the same they need a bank statement. I can understand them needing it but then why is this happening again and again like even if I had a statement, the charges still would’ve happened again to me so I’m frantically trying to block all of their vendors so I don’t get hit with any more charges, but it’s not gonna work I even had my card locked. I locked my account before these new ones hit and because they are already, previous authorized transactions they go thru, they essentially can change the dollar amounts to whatever they want and it will go through. Obviously, this isn’t a intentional scheme or fraudulent theft of my money, but still what a huge concern for anybody that is depositing with them that at any time out of nowhere they can have $70 from accidental increases on their prior transactions. And just think it can happen to every card that has been used with them. I’m literally sitting on pins and needles. Praying that no more of these happen but it’s two days in a row. Five. Occurrences and they are taking no action on their payment system. They’re not escalating it. They’re not fixing the problem. They’re not addressing it until I give them a bank statement in which Oct bank statement won’t be created for another month and I beg the bank to send me a bank statement for these charges , and all they said was we don’t we don’t offer that you can dispute them and leave feedback so we can better our service (CASH APP) This is a very urgent emergency situation. I fear that by the morning in like 12 hours that I’m going to be negative another round of unauthorized charges.

*** BEWARE. *****

i’m heading over to the complaint division and filling a complaint out now with guru thank you so much for reading this everybody

*** beware *** ⬆️ ⬆️ depositors. (Continued)

additionally, after the added unauthorized charges occur by Fairgo I haven’t got any credits for them so like my balance at the casino hasn’t increased at all as if they don’t even know it’s happening and the money isn’t going towards my account. Normally a business no matter how big or small would notice that they accidentally overcharged someone in some way. Especially 5 times totaling 70 dollars. Even if it credited me That would not be acceptable even if it did, but that’s just an example of how crazy this is. I spend almost $14 regular deposit transaction and then a couple days later they increased it to $27, then the next day to $41!!!!! as if there’s a tip or something they are adding. But I didn’t get any of that money that they charged me. Not a penny. Of course I got the original money during the deposit, but all of the added charges , nothing went to me.

I just got hit with 2 more just now. Total is at $96 dollars. 3 days in a row. So "Fair" of them

I updated the complaints team

That is certainly a very good step. Have you reported this to your bank? If you believe your funds are in immediate danger because your card was missused, I would certainly start with the bank.

I was in the same situation once; hence, I can confirm the sooner you call them, the better.

Thanks. i wanted to give fair go a chance to correct it. Cause I think cash app will bann me after dealing with this big mess of suspicious transactions. They hate gambling international transactions like these already. And it’s truly not cash apps fault

Ok good news they faced it I’m very happy. Now I can get back to depositing. Thank goodness the ball is moving forward

I am glad to see good news and that the case has moved forward. So I hope you will get all the funds and there will be no problem anywhere. 

However, if something unpredictable happens again, we will be here. 🙂