Exclusive Casino - general discussion (page 2)

Alright, I think I need a slightly clearer explanation because I’m not sure I fully understand what happened from your description.

You said you played with a bonus, completed the wagering requirements, continued playing, and built your balance up to $880. Then you requested a $300 withdrawal, which theoretically should have been fine. Did you actually receive those $300 or not?

Later, you mentioned that $80 was deducted as bonus money. So the casino took $80 from your balance, correct? In that case, you should have had $500 remaining, if I’m calculating it correctly.

Or did they actually remove the entire remaining $580, meaning they only paid you the $300 and the rest simply disappeared from your balance? Could you clarify exactly how it happened?

Alright, could you please tell me how long this whole situation has been going on? When exactly did you request the withdrawal, and how long have you been waiting for it so far?

Alright, thanks for the reply. At this point, I’d probably start considering opening a complaint on our website. If you continue having trouble getting your money, our team can try to help you with the situation.

We generally give casinos 14 days to process a withdrawal. If they’re unable to do so within that time, I think they should at least explain what’s happening and have a reasonable justification for the delay.

So that would be my advice for now.