EuroBets Casino - general discussion (page 3)

Frustrating, for sure. Thank you for sharing.

Hmm, I would expect things to change for the better in that time. So let's see if they respond to the complaints you mentioned. 

Be sure to let me know if you have any further information.

This is one of my favorite online casinos. The representatives are excellent, the brief emails they share throughout the week are worth reading, and they almost always will have a promotional free play available. Give them a try and lll

sure lil bro, everyone knows that they are scamming.

And would you like to describe some of your playing experience as well, perhaps?

However, the casino management continued as before. More and more players are complaining, and the casino rep is no longer responding.

I just don't know why my review for this casino was rejected??

That's sad, I was expecting it to be more positive but apparently nothing has changed in those two months as you say. 

As for your user review, it was approved, I think there was just some mistake. 😉

lcb administrators are tried to communicate with casino rep again, but it was for a very short time.

Hmm, so we'll see if it gets better with time or not. Probably everyone would be happier if it was. 🙁

You published my review, although it took you a long time. Not all reviews can be positive. Eurobets has received the criticism it deserves.

I don't think it's a problem for me when a casino gets a negative review. We do everything according to our rules that we have set. It was simply wrongly evaluated, so that's why it took longer.

Misjudged by whom?

By us.

I've been a long-time player at Eurobets Casino. During the COVID-19 pandemic in 2022, my winnings weren't paid out. The reason given was the pandemic. I initially closed my account with Eurobets Casino. I was then informed that the manager had changed and there were no longer any problems with payouts. So I gave the casino another chance, and for the past two years I've been depositing and playing regularly at Eurobets Casino.

Five weeks ago I made another profit of €3700.

However, Eurobets Casino only paid me out €998 and the rest is in the cash register.

After inquiring, I was informed in the first few days that my withdrawal was already being processed. Unfortunately, I still haven't received it. I've sent several emails and received no response. The same goes for the live chat. Then yesterday, after four weeks of silence, Olive contacted me and offered a 200% bonus if I withdrew €900 of my winnings. Their argument was that withdrawing the €900 and investing it in the bonus would improve my future withdrawals. I've shown a lot of trust and expect a reputable casino not to abuse that trust. No reputable casino behaves like this!

I wouldn't call a casino with such a safety index like this one reputable, really, to tell you the truth. 🤷‍♀️

May I ask, though, if the rest of your winnings is still visible in your casino account?

You could file a complaint here, actually, if you wish, but I cannot tell you for sure if it will get resolved because, unfortunately, this casino usually doesn't want to communicate with our team.

But even if the complaint gets unresolved, it'll help to lower the safety index, and then others will better understand that something is not okay there, you know.

So, think about it, please, and let us know what you decide.

Yes, the winnings are still visible in my casino account. There are still 3 withdrawals pending. Unfortunately, the same thing continues. Either there are no replies, or if someone does reply, I'm told not to worry, my winnings will be paid out. Unfortunately, nothing has been paid out yet. I would like to file a complaint.

This is no way for a casino to treat its customers.

I've been playing and depositing at this casino for almost 7 years. I've been a member since the casino opened in 2018.

You surely should try the complaint. Please follow this link where you can submit it.