When was your last successful withdrawal? I withdrew a few months ago; withdrawing cryptocurrency doesn't take as long as I expected. I haven't received any email replies, which is very frustrating. I've also submitted a complaint. My KYC email verification has been completed, but I don't know when the video verification you mentioned was. I saw your complaint; it was from a month ago.
I registered with EGB in June 2025, placed bets, and completed KYC verification. I successfully withdrew my winnings. Recently, on December 28, 2025, I deposited over $1000 USD. When I tried to withdraw my winnings, I was told the tournament was canceled and my profits were deducted. The website administrator cited their regulations, saying that even though I had won, I was still deducted. I was told I needed to re-verify my KYC, which I did, providing the required documents. They even replied via email that my verification was complete and asked me to complete a 2.5x turnover on games with points, which I did. I didn't claim any winnings during this period, but I was lucky enough to win $4000 USD in Blackjack. However, I can't withdraw my winnings now. The website is inaccessible. I contacted online customer service, who told me to email them, but my email went unanswered; the website is currently unresponsive.
Hey, in this case, I would file a complaint if the withdrawal is blocked even though you have fulfilled all their requirements and verified again.
Also, if they tell you to send an email but don't respond, that's not a good sign and doesn't show good communication on their part, so that's the route I would definitely take.
I hope we can help you.
Thank you for your suggestion. I have submitted a complaint, and I hope this will help resolve the matter. Thank you.
Okay, I'll contact you.
Hello.
Neither the casino nor the forums have responded. My account already has $5,000. But they deliberately disabled cryptocurrency withdrawals. This is no different from fraud.
I wouldn't continue playing if I can recommend it. So if they froze crypto withdrawals, did you try to ask them how you could withdraw your money?
As for the response, if you mean that no one responded to your complaint, there is a timer at the top right that always counts down to a response.
I've already sent an email inquiring about this, but I haven't received a reply yet. I mean, neither the email nor the complaint here has received an official response from EGB.
We haven't contacted the casino yet, so that's why they haven't responded to the complaint.
As for you sending it to them, we'll see if they reply or not.
We'll just have to be patient now, there's nothing else we can do.
How long will it take? When will I be able to contact the casino again?
I don't know when you will be able to contact the casino. We will contact them when we have all the necessary information from you. You will find out everything in the complaint.
I have already emailed the casino, but have not received a reply. I have provided the required documents in my complaint. I will provide any additional information if needed. Thank you.
They're doing the same thing to me. They just finished my KYC but disabled all the non-P2P withdrawal including crypto which was what I originally used for deposit. This really is a blatant fraud.
In that case, going for the complaint was the best option, and just as Jaro said earlier, we shall all see what comes next from the casino's side. I'm just worried because the Safety Index isn't very appealing.
Perhaps if you come across any players in a similar situation, you could also send them here.
It is just an idea.
In that case, going for the complaint was the best option, and just as Jaro said earlier, we shall all see what comes next from the casino's side. I'm just worried because the Safety Index isn't very appealing.
Perhaps if you come across any players in a similar situation, you could also send them here.
It is just an idea.
They are very shady. Crypto deposits are working, withdrawals are not. Also other cashout methods like skrill are not enabled as well, basically they just enabled P2P so the money will come from others and not them. I asked them to enable crypto and other non-P2P withdrawals and I got this reply:
EGB Support Team
12:09 13.01.2026
Hello,
We have to inform that the crypto withdrawals can be temporally unavailable. Please, use any another system for withdrawal. Sorry for any inconvenience!
Best Regards
They only enabled these methods for me
I have already emailed the casino, but have not received a reply. I have provided the required documents in my complaint. I will provide any additional information if needed. Thank you.
You definitely did the right thing. Everything we need, we'll always tell you.
I believe it won't take long.🙂
They should have a safety index of 0. They don't deserve that 4.7.
I encountered the same thing; after verification, cryptocurrency withdrawals were disabled. This casino is a scam.
For reference:
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
You will soon be redirected to the casino’s website. Please wait. If you use some ad blocking software, please check its settings.
