Dudespin Casino - general discussion (page 2)

Hello, I'm sorry to hear that... How about you try a less convenient and common step? It does not always work, but given the circumstances, I understand it is necessary to do something.

If you registered your casino account using email, you are able to let go now. I would ask someone close, a friend or family member, to change your casino password and then to close the mailbox. That could prevent you from accessing the site if there are any 2FA steps involved. It could be worth erasing the master key for the app verification.

Another option is to create a new email address, change it to the registration email in the casino, and then try to reset the password and close the newly created email.

I understand it may sound sloppy, but if the casino is not willing to help, I see no other possibilities that would work in the long term. Maybe someone else will come up with a better suggestion.

Okay, thanks in advance, that would certainly be an option in an emergency. However, I'm also concerned about the amounts I've deposited since I first requested self-exclusion! If I understand correctly, I'm entitled to a refund; a casino employee confirmed that my messages were received. Nevertheless, there's been no response. I was told to be patient, that the whole process takes time. But it's already been three months.

Surely, when any player follows the responsible gambling instructions cited in the terms to see his account closed due to gambling addiction, the casino should act within a reasonable amount of time or at least try to block further deposits until the account is fully closed.

However, this casino ignored both your request and your complaint regarding this; let's call it a failure. Moreover, this particular casino is not licensed at all, as far as I could find out. There is no authority to whom you could present your claim for refunds.

I'm sorry to say that.

"Dear Casino Guru Mediator:

I am contacting you again to report the seriousness of my situation with Dudespin. As of today, Monday, March 16, the situation has escalated negatively:

1. €3,500 Hold: The casino continues to hold my balance. I have already requested two withdrawals of €500 (one by card and one by bank transfer to facilitate the process), but both remain in 'Pending' status without justified reason.

2. Support Blocked: As retaliation for my complaints, the casino has BLOCKED my access to live chat. I am unable to contact them to resolve technical or payment issues.

3. Lack of response: I have sent multiple emails to the support and finance department, and after receiving a false payment confirmation last Friday, they are now completely silent.

4. Financial Urgency: I have informed the casino that I need these funds for unavoidable personal payments this week, and their response has been total ignorance and the blocking of my user account for support.

I formally request that Casino Guru contact me through my direct link on Dudespin. The casino is violating its own withdrawal terms and acting abusively by cutting off my communication channels. I will no longer accept delays or excuses about external providers when blocking the chat is a manual decision by your team.

Hello, do not worry, your complaint is here 👈👈

I suggest you pay attention to the response you got. To me, it seems you keep making statements regardless of what Karla explains to you there. This works very well. It would be very helpful if you at least once mentioned the dates when your withdrawal requests were submitted - in the complaint.

Kindly follow the instructions and if you want to talk here on the forum, please consider using direct speech.

Thank you.

Hi I had a big win 11 days before and dudespin don’t approve my papers . I know they do that to spend the money in it

What exactly is the reason for not accepting your documents, please? Did you get in touch with them to find out?

The casino is a scam... it pays out small winnings and holds onto larger winnings for weeks.

I have now read several posts stating that payments are not being made for weeks and sometimes months.

I myself had a balance of €2500, of which 3 x €500 were in withdrawal, and even after 12 days none of these withdrawals have been processed.

In the live chat, you always get the same copied answers about supposedly having technical problems, being prioritized, and having a high volume of payouts. They're simply waiting until you gamble away your money again.

It's a complete rip-off. Don't play there under any circumstances!

Oh, that sounds pretty unpromising. Thanks for sharing that with us. Also, the complaint will show more about how this casino handles disputes, and I hope it won't take longer than necessary to obtain all the money involved.

Dudespin is a scam, never play it! It doesn't ask for ID or anything, there's no control or licensing, it's a huge scam! When you win, they won't give you the money!

They're scammers, we have to report them!!

Hi, hmm, as far as the ID goes, I don't really understand it—why would the casino ask for it?

As for the money, do you have an active withdrawal there, and the casino hasn't paid you yet?

Hello, I have a problem, dudespin is not paying me my winnings for the 3rd week, what should I do in this situation???

Well, the first thing I’d recommend is to open the complaint but you’ve already filed, since it’s currently under review.

But what I’d also like to know is whether they had a reason for this and if they told you anything.

Did you find out why it’s taking them so long? 

Hej, they reply that verification is being carried out and refer to the regulations in which they reserve any time for verification

Okay, so you’ve been going through verification for three weeks now? What hasn’t the casino accepted yet? Did you send them all the documents? I don’t think verification should take longer than two weeks, as long as there weren’t any issues with the documents. 

The documents are probably ok, the payment was divided into 3 installments and I received the first one, while the rest is still being verified

The documents are probably ok, they didn't ask me to send any, one payment from this winnings was paid to me but the next two weren't, I have problems with writing and translating in this chat

This casino is untrusted especially with withdrawals it takes weeks maybe months to even process a 750cad withrawal. I have 3 pending withdrawals and used a couple of withdrawal metod which is interac and visa card, and for weeks now it hasn’t been sent out yet. They rejected my first try of withdrawal via visa card which is also I used to deposit in the casino. I don’t what taking them so long to sent out winnings. But with the way they handling it gives negative reviews to them. I also would like to mention that I still got 5,300cad left on my casino balance that I also would like to withdraw and also would like to add that my 3 pending withdrawals are amounting to to 2250cad as that is their limit for now as a new player. Hope fully Casino Guru can help us process our winnings.

Did you have any vip host reach out to you all regarding your win or offering bonuses?

None at all, been contacting help service but looks like its just only been copy and paste replies over and over again.