Dudespin Casino - general discussion (page 9)

Hello, I understand that it's frustrating, but complaints, at least the initial part, take approximately a week. So, I suggest you remain patient. In my opinion, it's best to know that right from the start. It's not like your complaint has not been processed either; it means the standard process in a situation where more than 12000 complaints are currently ongoing. I suggest you keep an eye on the timer; there you can see how much time is left. I'm not saying this to shock you, but to let you know that this is normal. Too many people seek free support, and we aim to provide it.

Could be better, but based on the other player's experience, it could have been much worse too.

I'm certainly glad you have the money.

I’m still undecided about of this casino. The selection of games is simply huge, and the website looks quite ‘okay’, but there are two things I can’t help but notice: the lack of a licence, the strict withdrawal limits, and the many negative reviews regarding payments...

I think I get what you are saying. Many times in the past, delays and insufficient information surrounding processes have somewhat spoiled the positive feelings that come from gaining valuable winnings. That's basically the core of most of the threads on this forum. On the other hand, based on the complaints resolved, the casino is capable of paying and has been acting within its rules. Not sure whether it helps, though. 🙂

Good evening,

I've been a member of Dudespin.de for several months now.

The site has been blocked or unavailable since yesterday evening. However, I had deposited €20 beforehand. I would appreciate any help or advice on what I can do. Attached is what the site displays when I try to access the casino.

Best regards

Hey, I would send an email to the casino, as I suspect the issue is not on their end. It could be local gambling content restrictions; usually bigger international internet providers aim to block such content in regulated countries. Germany is one of the most regulated regions when it comes to gambling and this casino is not under the GGL, as far as I can see. The casino might not know this occurred. I'm not saying this is the exact explanation, yet I saw that in the past.

How does it sound to you?

I strongly advise everyone to stay away from it. I won €30,000 in December, just before Christmas, with a €50 deposit. The processing took so incredibly long that I eventually couldn't stand it anymore and gambled the money away. Only €1,500 of the three withdrawals that were being processed were paid out after 45 days – immediately after I lost the entire amount. That €30,000 was a life-changing sum. I still feel sad when I think about it!

It's better to play at dedicated crypto casinos or casinos you can rely on, like Platincasino or any of the Dama and Hollycorn casinos. Trust me. You can recognize any casino of that brand as soon as you register. Just don't. For winnings up to €1,000, these sites pay out relatively quickly, within up to 7 days. But anything above that is fraudulently withheld! How such sites are even allowed to be online remains a mystery to me. Oh well. I've accepted that the €30,000 is gone.

On top of that, I have 33,000 bowling points from this whole thing. I could exchange them for €900 in bonus money. But as you can imagine, I'm blocked from exchanging these points! Trust me; it's the biggest scam! Sad, truly sad.

Oh, it's truly a shame the complaint request could not have been done much sooner. Currently, I can only thank you for sharing and I appreciate your efforts and I'm sorry for your loss. I imagine it must have felt very unfair.

After many attempts , they put the money in the account after I showed them bank statements as proof.

But the casino itself , is no good ,

Especially with a first such impression.

So in the end, I’d say it was actually quite simple, since this was apparently the only thing that needed to be done. And it seems the casino has received the money as well, since it was credited to your player account.

Of course, I understand that this may not be a pleasant situation for you, and it’s entirely up to you whether you decide to stay or not once you’ve used up the deposit or, hopefully, managed to withdraw some money.

There was no withdrawal in the end as their slots played poorly and account was closed rated the casino 3 out of 10 , took 20 days to clear this situation , very bad support also , wouldn't recommend this casino Dudespins to anyone

Noted and thank you again!

Hello, I withdrew €1500 two weeks ago. €500 arrived immediately, and since then I've been waiting for the remaining €1000. What can I do?

Has the casino explained why you have already been waiting two weeks for the remaining €1,000?

I can see that the first €500 arrived immediately, which is a positive sign, as the casino has at least processed part of your withdrawal. However, it would be useful to know why the rest is taking so much longer.

We normally allow casinos up to 14 days to process a player’s withdrawal. Since you have now reached that timeframe, you can submit a complaint with us and our team will try to help.

Please let me know whether the casino has provided any explanation for the delay.

Delay due to high traffic; the same AI response as always.

That sounds like a fairly standard response from the casino. As I mentioned, I would now submit a complaint with us. After that, you will need to remain patient while our team reviews the case and tries to help.

Still, I sincerely hope the casino sends your money before our team needs to intervene, especially since you have already been waiting for two weeks.

What I find unusual is that the first €500 arrived almost immediately, while you have been waiting so long for the remaining €1,000. It is possible that the delay may tempt you to cancel the withdrawals and play with the money again, so please avoid doing that. Leave the funds untouched and do not cancel your withdrawal requests.

Since the first payment arrived successfully, I hope the remaining withdrawals will also be processed. Unfortunately, I cannot tell you exactly when that will happen.

Thank you so much, it's really kind of you to take care of this.

You are welcome.

I believe everything will have happy ending. 🍀🤞

Dudespin usually has good weekly promotions, but be careful with the betting limits while the bonus is active. I've seen some players have problems withdrawing if they inadvertently exceed the maximum allowed.