DuckyLuck Casino - general discussion (page 2)

To withdraw a $100 bonus money they tell me I must deposit $25. This casino is really reliable, I don't see many deposit and withdrawal methods. Basically the transactions are with cryptocurrencies,

Any advice?

Hi, I don't see anything wrong with that and it's usually common in casinos that you have to deposit as well. 

However, are you saying that no method is suitable for you ? I assume you don't have a crypto wallet, right ? 

I only have a Binance account and I have someone from Peru who makes me an exchanger for dollars or PEN....but I don't know much about cryptocurrencies or how to deposit. In casino support, only the automatic robot responds to me.

Well, that's too bad because I thought they could be helpful. Did you also try to write an email ? 

If your problem persists and the casino won't address your situation then I would recommend filing a complaint at this link: https://es.casino.guru/quejas/todas

Let me know if you have tried to contact them in this way as well.

i would like to get some help with my withdraw for 750.00 from duck luck casino on oct 25 i made a withdraw for 750.00 and they always ok everything and say it will be 5 to 15 days ive done made my withdraw eight times and again today they always wait 15 days then put the money back to balance darrell radke username daryl 19

Hey, since you got into this situation and the casino keeps repeating the same thing and giving you longer periods of time and no solution, I would recommend filing a complaint here on this link, where our team will try to help you.

However, do you have a verified account ? Did the casino tell you any other reason why it is taking so long besides the fact that you have to wait ? 

I will wait for the answer.

I have been playing at DuckyLuck for a few months. I hit for $1800 and cashed out. I went through a long and lengthy verification process but eventually all my stuff was verified. After waiting a few weeks I contacted them and they said the transaction is completed just wait a while longer. So I contacted my bank and come to find out chime doesn't accept international transactions. So now I've been going back and forth with them to find a solution. I'm conflicted on how long I should wait before filing a complaint with the Curacao eGamimg commission.

Hi, I see that you have already filed a complaint with us, which I think was the right decision, and I would wait to see what our team manages to resolve, and if it doesn't work out and you haven't received the money by then, then I would think about the authority. 

Anyway, did you get the money back to your player account when they don't accept international payments ? I guess players don't encounter this situation that often so maybe it will take some time but we'll see what can be done. 

Feel free to answer Veronika's questions in the complaint and hopefully it will be solved. 

Good luck. ☘️

Well I appreciate it and answer your question no they didn't credit anything back to the account.

So now you have a balance of 0 in your player account ? You requested a withdrawal and nothing came back ? That seems strange to me if it hasn't been processed or anything like that. 

Anyway, hopefully Veronica will find out more and we can help you.

Good luck. ☘️

Has anyone had a game freeze on bonus spins ? I got the bonus and hit the major and game completely froze. I have screenshots and submitted a dispute but im patiently waiting. I hope ducky luck honors this. Im able to play other games on their site but when I go to play the game that froze on me it will let me go to game and goes directly to the free spin and locks right back up. I’m almost out of fun and I want to play some more but don’t want to deposit more money in case something goes wrong with the bonus spins

Hi, I certainly wouldn't play further until this situation is resolved. I assume you have already brought this to the casino's attention and they should deal with it. Did they tell you that they will look into it and let you know what happened ? Where did you submit the dispute if I may know ? If you can't resolve anything, let us know and we'll try to help. 

If you have an update, you can share. 

Good luck ☘️

I have filed a dispute through Duckyluck and they have been great e-mailing me back. However they said it would be resolved within 2-3 business days and we are past that point now. I have played out the remaining balance. I waa informed it would not interfere with the pending issue. I will keep you updated 😊

Well then, I would wait until things are sorted out, but since you have played all the money, there is nothing we can do about it. Of course I'll wait for the update and hopefully it won't take too long. 🙂

SCAM 100%, I WON BUT NEVER RECEIVED MY WITHDRAWEL. I HATE COMPANIES LIKE THIS ONE, USING SOCIAL MEDIA FOR PROMOTING THE SCAM. THE CUSTOMER SERVICES DOES NOT ANWERED MY EMAILS, THEY JUST WANT ME TO DEPOSIT MORE MONEY. 

SCAM 100%, I WON BUT NEVER RECEIVED MY WITHDRAWEL. I HATE COMPANIES LIKE THIS ONE, USING SOCIAL MEDIA FOR PROMOTING THE SCAM 

I agree 100%. It seemed as though things were worked out but alas still no payment. Never again.

Hi, I'm sorry for the situation you've gotten yourself into. How long have you been waiting for your withdrawal ? No reason why you haven't received your money from the casino yet ? Did you play with any bonus ? 

Please let me know and we'll see if we can help.  

They sent me a paper check and Noone will cash it. I even opened an account at a credit union to cash it and they rejected it. No bonuses. Can't win that way.

Do you have a problem with the withdrawal in the casino please ? Why did they reject it? 

As far as bonuses are concerned, you can't take any, am I right ? Sometimes, unfortunately, that's the way it is and casinos can offer bonuses to their players as well as ban them. 

So please let me know if you still have money in your player account and are waiting for it.