Dragonia Casino - general discussion (page 9)

I would wait for the very end, to be honest. But of course I understand your perspective and feelings. It's not something one would wish to last too long, I reckon.

I will never receive the money...this is simply fraud.

I know. It's hard to be patient in such a situation. Previously players were paid, as far as I can recall. Hopefully it stays this way.

Good evening, I have made a pretty big win. I have 3 open withdrawal requests for a week out of 800 and the first ones have been received, but I have no information about the rest and I'm afraid they will be lost. Do you have a similar experience?

Hi, I'd say that if you've received money so far, I'd just wait. Sometimes you don’t get the next payment right away—it can take a while. We give casinos 14 days to resolve withdrawal issues. If it suddenly stops and they don’t send you anything else, definitely come back and we’ll try to help.

For now, though, I’d wait it out.

I would like to share my current experience with Dragonia Casino to warn other players about their withdrawal tactics.

It has been 11 days since I requested a withdrawal of 78,000 HUF via Mastercard (Zen). Despite completing all verification steps, the casino is using every possible excuse to delay the payment.

The timeline of their "delay tactics":

Request date: March 19th.

Status: Stuck on "Under Review" for 11 days.

The "Red Warning": Yesterday, the status bar in my account turned RED, indicating an extreme delay.

Support Admission: Today (March 31st), I spoke with support agent "Kata". She explicitly admitted that my account is flagged with a RED WARNING due to the delay and claimed she filed an internal formal complaint.

The Broken Promise: They have a 24-hour internal rule to resolve flagged issues. That 24-hour window has now EXPIRED, and the "Cancel" button is still active on my account.

It is clear that the casino is waiting for me to lose patience and play away my winnings. They are fully aware of my ongoing Casino Guru complaint, yet they refuse to release the funds even after admitting their own system shows a critical delay.

Current status at 15:00: Still no payment. Avoid this casino if you want to see your winnings in a reasonable timeframe. I have documented every chat and every status change with timestamps.

Stalling since March 19th! Intentionally withholding my funds. Scam alert! Dragonia dragonia-3146.com

Hi, I understand that this situation isn't pleasant for any player, and everyone would like to get their money as soon as possible. In any case, I see it as a positive that they're at least communicating with you, and I believe this issue will be resolved and have a happy ending. If you’ve been verified, then it should just be a matter of time, and it shouldn’t take long.

What caught my attention, though, is that "red warning." To me, that would suggest that something might be wrong with your account or that the casino has some doubts. But if support told you that and the warning was gone the next day, that’s strange.

In any case, if you have an open complaint, I believe everything will be resolved.

I’m keeping my fingers crossed for you.🤞

Hi, thank you for the reply! The red warning disappeared days ago, and support said it was just a technical glitch. HOWEVER, there is a major update: today they started paying out the March 19th withdrawals in alphabetical order. I see reports that users with names starting with T (Thomas_G) and even U (Ulysses_90) have already been paid. My name starts with TA (Tamas), so they literally skipped me. It seems they are holding my payment specifically because of this open complaint. Can you please ask them why I was skipped while others after me in the alphabet are already paid?

Is there a way to see a list of players showing who has been paid out and who hasn't? I haven't heard of other players being able to see that. Also, I reckon, it doesn't necessarily mean they have something against you. I would try waiting a little longer, and when the time comes and our team has all the necessary information, we'll contact the casino. 

Jaro, I base my information on other players' posts here and on LCB. Players with 'S' and 'U' initials have reported success in the last 15 minutes, while my 'T' initial remains yellow. This is why I feel skipped. I've waited until my 12:00 PM deadline. Please look into why the order is inconsistent.

The situation is as follows: the overdue withdrawals from the 19th have been settled for most players, but those with active complaints on CasinoGuru have been intentionally sidelined. They are deliberately withholding our payments while others are getting paid. This is absolutely outrageous and discriminatory!"

I have clear evidence that the casino is intentionally skipping my March 19th withdrawal. While my request is still 'Pending' after 13 days, several users on public forums (LCB and CasinoGuru) with MARCH 20th requests have already been paid in the last 60 minutes (e.g. SlotKing99).

This is no longer a 'delay' due to high volume; this is unfair treatment and discrimination against my account. I ask the CasinoGuru team to demand an explanation from Dragonia as to why they are processing later dates while ignoring my older, valid request.

I've already said that the team is working on it; I don't think there's any need to keep repeating the same thing. I understand that it's not pleasant, but we'll have to wait for a resolution.

The idea that the casino is delaying your withdrawal because of a complaint is just speculation. Let’s let them explain it when we get to that point and see if they respond.

Please be patient for a little while longer.

OK, the status is still the same, nothing has changed

Understood.

If something new comes up, let me know please. 🙂

Dear Jaro,

I have great news! My Zen account just notified me that the payment has arrived. The status on the casino site has also changed.

Thank you very much for your professional assistance and for looking into my case. Without your intervention and the pressure from CasinoGuru, I am sure I would still be waiting.

You can now mark this complaint as 'Resolved'.

Best regards,

Tamas

I would like to file a complaint against Dragonia Casino regarding delayed withdrawals, unfair limitations, and inconsistent player treatment.

I currently have a total withdrawal amount of €40,000. The withdrawal conditions imposed by the casino are extremely restrictive, allowing only one withdrawal request per day and a maximum of three active requests at any given time. In addition, my limits are set to €500 per day and €7,000 per month, making it practically impossible to withdraw my balance within a reasonable timeframe.

I was previously a VIP Level 3 player. However, shortly after raising concerns via email, my VIP status was unexpectedly downgraded to Level 1 without any clear explanation. This downgrade significantly reduced my withdrawal limits and overall account privileges.

Additionally, I have noticed a clear difference in the level of customer support I receive. While I was a VIP Level 3 player, responses were timely, detailed, and helpful. Since being downgraded to Level 1, I often have to send multiple emails just to receive a response, and the replies are generally generic and do not address my concerns properly.

What is particularly concerning is that after contacting the VIP department in the past, my pending withdrawals were processed within minutes. This demonstrates that the casino is capable of processing payments quickly when it chooses to do so.

At present, I have withdrawal requests submitted on March 25th, 26th, and 27th, all of which have exceeded the stated processing timeframe of up to 5 days. Despite multiple attempts to communicate with support, I have received only generic responses, including being informed that my withdrawals are "in priority," without any actual progress or payment being made.

The combination of delayed payments, sudden VIP status downgrade, strict withdrawal limits, inconsistent support, and lack of transparency creates a situation that I consider both unfair and unacceptable.

Furthermore, this situation has caused me significant concern and makes me feel increasingly insecure about the safety and accessibility of my funds held by the casino.

Given the circumstances, I kindly request your assistance in:

Ensuring that my withdrawals are processed without any further delay

Clarifying the reasons behind the sudden VIP level downgrade

Ensuring that the casino applies fair, consistent, and transparent conditions to my account

Thank you very much for your time and support.

Good afternoon, I'm in the same situation. I'm a VIP according to them and could withdraw up to €800, which is the amount I withdrew on the 25th, and I'm still waiting.

The general trend is the same for everyone, as far as I can see.

I have withdrawn money on other occasions and they had paid me in a day and a half, but this delay, I have never had before.

They always give me the same answer... I understand your frustration, I would be the same, but they don't solve anything for you.

They say my payment shows as sent and that I'll receive it, that I should relax, but I'll be calm when I actually have it.

This casino is a disaster. I'll definitely try to close my account as soon as I get paid, something I haven't been able to do before. I requested it and they gave me a bonus, but they won't close my account... this casino leaves a lot to be desired.

That makes me very happy; I'm glad you got your money. To be honest, I didn't really expect it to happen before the holidays, but all the better.

Enjoy your money.🍀