Donbet Casino - general discussion (page 4)

Hello,

I think the main point we may be missing is that the complaint was not reviewed solely from the perspective of whether the outcome feels fair to the player.

At Casino Guru, complaints are reviewed in the context of the casino's terms and conditions and whether those terms were applied fairly, consistently, and in a way that can reasonably be supported by the facts of the case.

In your case, the investigation found evidence that the same individual attempted to complete verification on more than one account. Together with the other circumstances surrounding the accounts, this created a situation that casinos commonly consider a breach of their rules.

I understand that you continue to focus on the financial outcome and the amount retained by the casino. However, the complaint team had to assess whether the casino's interpretation and application of its rules could be reasonably challenged based on the available evidence.

After reviewing the case, the conclusion was that the casino had sufficient grounds to apply its terms in this situation. The fact that there may not have been any malicious intent does not automatically mean that no rule was breached, nor does it automatically make the casino's application of those rules unfair.

For that reason, the complaint team did not find sufficient grounds to dispute the casino's decision in this particular case.

Not that it matters but there's literally nothing I'm going to say that will make you go against the casino because they make you too much affiliate money but when I signed up to Donbet the T&C simply said "text". There was no terms and conditions. They've changed the page a million times since then. I did not agree to the terms and conditions they even laid out, which wouldn't hold up in court anyway as they have no license!!!

How can you give a safety index rate to a casino that literally answers to nobody??

Here's a further question to put to you. Is it not fraud for them to confiscate money from someone they do not believe an account belongs to? I've proven deposits came from my account and they have approved my ID. If they are saying it's my husband's account, why are they allowed to keep money from someone else? That's fraud. Their own T&C say that deposits must come from the person whose gameplay it is. If that hasn't happened then it should be returned.

Furthermore, my husband has a signed contract with Santeda that constitutes him being self-excluded for all of their sites, including Donbet. They are going against that by keeping these funds here. Again, I ask you, how is this a safe casino? They work the T&C and all the advantages of not being licensed anywhere to make it as risky a casino as you could ever play at. But yet you support them because they fund your website.