Dolly Casino - general discussion

If you want to discuss anything related to Dolly Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.

Hello Guys, i make this account becase i google it about this Casino on i find just here info, so kindly i will say, PLEASE DO NOT PLAY THIS CASINO... why?

I register i play on 14 februar, no problem deposit deposit deposit, so it`s time for WITHDRAW...and the DRAMA start :) 

15 Februar i make withdraw and 22 februar PENDING ...i write to them no answer wait wait, and email about KYC :) 

I send my mastercard + passport + selfie + address, no answer 5 days...they address new prove ok :) i send 3 new pictures...

they accept, now they need + German passport od drive licencen BUT i am Bulgarian EUROPEAN :) i don`t need German permission.

I send them my salarywork my taxes documents, everything that i am living in Germany, and there was not in condition after 20+ days they ask now for them, i answer that it`s impossible i have not because i am not GERMAN :) 

and guys ...7+ days i am waiting for answer, you go to LIVE CHAT, they work with some script answer question you need just to wait...

its not a big money i don`t give a fuck 260 euros but guys 20+ days verification??? and still nothing and they want miracle from me ....

PLEASE PLEASE PLEASE DO NOT PLAY DO NOT PLAY NEVER EVER!!!! 

THANKS YOU GUYS :) I WILL TRY to make 1000+ post about this Casino, no one to play ever there not to be f**k like me :) 

BYE!

Hello,

I know I may sound tedious but please use stars for strong words like "f**k" 🙂 Thank you.

Can you tell for how many days is (in total) your KYC running at the moment?

I just check and find out that this casino was established on 12/2021. I think the staff may need more time to settle a bit. They may be just lacking some experience.

Anyway, keep us posted.

DOLLY CASINO

I DEPOSITED ON THE 15/09/2023 and I won $300 , I withdrew my winnings and when on chat to ask how do I verify my identity for KYC AND they said I DONT Have TO DO ANYTHING AT ALL the money will go straight in to my account in 24hours EXACT , it's been 2.days and NOT 1 EMAIL back from support team and the live chat agents have been on purposely logging me out half way through our chat , I WISH I NEVER DEPOSITED IN DOLLY CASINO, an I wish I didn't deposit OVER AND OVER again because I have had casinos pay me instantly as they say on there casino sites , but dolly says they are a pay ID payment instant withdrawal....NO PEOPLE THERE NOT , PAY ID THEY TAKE Your Money INSTANTLY PAY ID but they don't pay you what you win, and they are not Australian site there FROM CYPRUS... AND STILL HAVEN'T Received MY FUNDS

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FALSE ADVERTISING

Support team SLACK DONT REPLY AT ALL

No PAY ID WHEN YPU WITHDRAW

The chat agents are RUDE AND DONT ANSWER YOUR ENQUIRIES

AND NO BONUSES

Hi, I'm sorry you found yourself in this situation. I find it quite strange if the casino didn't require anything from you, but it's up to them if they don't need any documents when you try to withdraw. Anyway, we give casinos 14 days to process the request, so I would recommend being patient. Although I understand that if the casino doesn't give you an answer to your questions, it's certainly not pleasant. 

If something changes and the casino gives you an update or you get your money back, don't hesitate to let us know. For now, we'll have to wait. 

Hi guys, I started playing on Dolly and I'm waiting for a withdrawal, what do you think of this casino? I can't read the review.

Hi, for a start, how long are you waiting for the withdrawal ? Do you already have a verified account with the casino ? 

Regarding the casino itself, I think there are better choices, but I certainly don't want to condemn the casino. Here you can check some user reviews or player complaints and read the experiences of the players. 

Anyway, when you say you can't read the review, what is your problem ? Is something not showing up or is it something else ? 

Hi, I have two requests in progress on Dollycasino, the verification status is not on the account but I wasn't even asked to verify (which is strange when there is a withdrawal request even though their customer service told me that there may not be a need for documents) the withdrawals were requested 3 days ago (so we are still within the deadline from what they tell me in chat)

Sometimes, when the sum is quite low, casinos prefer not to verify you until you reach a certain withdrawal threshold. Would you say this is the case?

Not sure whether the financials work on the weekend, so let's hope Monday brings good news.

Just a detail, if I may, do you now see user reviews alright?

I would like to point out that they gave me the first credit of 350 euros, now I'm waiting for the second one, positive review for this casino!!

Great, so I'm glad you got the first part and I'll hope for positive news for the next time and that you'll get the second part as well. Let me know when that happens or if there are any problems. 🙂

I have a problem, the casino cancels broadcasts for withdrawal of money. Help me get my money back, the amount is not small, 7500 zlotys, of which I invested 4500 in the game and can’t withdraw it now, what should I do???

Hey, first of all it would be good to know for what reason the casino reject your withdrawal, did you try to ask ? Also, did you play with any bonus or not ? Was it necessary for you to send any documents to the casino to verify your account ? How long have you been waiting for the money ? 

Please let me know a bit more about the situation and we will see what can be done.