Dolly Casino - Player's winnings have been confiscated.

got a $100 cash bonus was playing plinko xy betting $7.50 a bet hit the x1000 won$7500 next minuts the wnngs were taken from my account im a vip member spend around $30k a mobth and still cant get any feedback

Dear david8080,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dolly Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share a screenshot or a link to the bonus you activated and played?
• Do I understand correctly the winnings were confiscated by the casino?
• Could you please share evidence the winnings were confiscated and your attempts to resolve the issue with the casino, if possible? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The bonus they gave me the winning bet and the history when they took the money from account

Hi , i Just contacted ive chat yi see if there waz any update on tjid issue and i had to send the same i information sent 48 hrs ago .

Thers just taken the piss i reckon lol.

in your opinion frim what you have seen am i wating my time chasiing this moneg iup ??

thanks for your email.

Please forward the response you received from the casino regarding your request for assistance.

Send it to my email at tomas@casino.guru or post screenshots here.

Thank you for your cooperation.

Thanks for your reply.

Could you please share what the casino responded when you asked for an explanation?

Please forward the communication from casino support to my email at tomas@casino.guru or share screenshots here. I apologize for the inconvenience.

Thank you very much, david8080, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello there,

Thank you david8080 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Dolly Casino for their help in resolving this complaint. We would like to know why were the player's winnings confiscated and what can we do to help resolve this issue.

Thank you!

Thanks for your help with issue Tomas i sppreciate your time and effort .

Hi Peter hopefully you have bit more luck

then i did connecting with Dolly Casino .

Thanks

Dear david8080, I was informed by a member of our community that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Peter