Dolly Casino - general discussion (page 2)

Basically the game provider will need to audit my game activity but who knows if that is true or not Live Chat is as useless as tits on a bull

So they have enforced max bet and games which is quite useful for today. A lot of casinos don't have that. 

On the other hand, it was a no deposit bonus, so weren't there requirements attached to it from your VIP manager? 

I also see that the game provider should do the investigation of your gameplay according to what you say. 

So at the moment it's probably best to wait and see what they find out and what they write to you. If nothing turns up, then you have an open complaint and we will try to help you.

At dolly casino if you are on a bonus the gamewant let you bet above the set limit $7.50 . And if the gane is not allowed to be played on bonus you cant select the at all .

That $100 says deposit bonus but i def did not deposit any money to gef that $100 .the VIP manager gave it to me to encourage me start plsyimg again mate and he because of a isdsue with a withdrawl few weeks earlier

Sorry about my grammar mate im on the work bus in Ghanaa .at the monent .

I have had another casino fo something siiiliar to me once when i purchess somd casink credit with accumalteex coin bnus system tbey had .

But they told me the reeason why straight awsy

Thanks for your help.

It will be interesting to see what they decide because $7k

is a good days work but my deposit teach month were alo5 mor3

then $7k . I personally think i should be allowed to keep that $7k as 8 did nothing wrong at all if i was the casino boss i would sacrifice $7k

for a player that has constantly deposited large sums each month ,

If they so No to me i want the account closed immediately with Dolly Casino .

Let's see how the decision will be made and what information will surface from the casino and towards us. Then we will be able to talk more about it because for now we can speculate. 

However, you don't know if this bonus also had a maximum cashout?

Deposit bonuses don’t have max cash out limits, only the casino give away of free spins from what i can recall

How long do these issues usually drag on for .

Thank you for your reply. I can't tell you the exact time period because it depends on what our team finds out, when the casino is contacted, etc. 

However, I have seen that Tomas has already managed to reply to you, so it has moved forward again. So when you find the time, please do the same and give him what he needs.

Thanks for your cooperation.

Hi , still no feed back from anyone at Dolly Casino no even a email from there so called Personalised VIP manager .

If this is how they treat a player who are VIP and consistently depositing big sums each month i can only imagine how they treat the rest of there player

hi i have two ongoing complaints with Dolly i am vip 5 level. two wins made in provider stikelogic slot delicius candy where on 14 02 at about 6 won in the spin to win 200 euros w then at about 7 another spin to win round won 500 euros both not credited to my account.

I have been waiting for an answer for 22 days because I have money stuck in the multijoker slot machine always stakelogic bonus not completed due to software error. They answer me after 20 days that I have to clean the cacheahahahahha. They are scammers and not very correct. I have already filled out the cards for chargeback of all deposits made in 12 months. I have all the emails. chats and telefram with vip manager for support. and if necessary I will go and file a complaint. stay away from all these ex rabidi casinos. They are scammers I will have lost 200,000 euros in two 3 years. then when you win to have the money it is an agony more than 1500 you can not per day. but the payments even 100 000 thousand euros.

I have made withdrawn successfully in the past with Dolly Casino .

I was still playing and had not even tried to withdraw the money in my account when it vanished . The lack of feed back from them is the most annoying thing just have to see what happens i suppose .

The casino cant actually manipulate the games on there sites they are deigned and maintained by the Game Provider .

The casino controls our accounts though i could be wrong though

Good luck with your trying to get your cash back i hope your struggle is not to frustrating but i think you will find it will just dragg on and on i which is not healthy at all ,

. Good luck

look today they told me in chat that after a check they verified that the winnings were paid for 500 euros I sent the history of my account and there is no winnings of 500 euros while there is a beautiful history of the win to spin wheel. tomorrow I will proceed with a report for fraud and a reversal of everything. the bank does everything I do nothing except fill out and sign.

they are thieves they don't answer emails think that after a month that I asked for the details of the deposits with method and card number they sent me the one that I can also see in the history of my account. shameful and stupid even everything in my favor

The casino support told me in live chat that they cant actually check our accouhts or game activity/history they reckon only the Game provider has thaf access which souded a big strange .

I see, and have you written to Tomas what he needs for his complaint? I didn't see your answer there, so I'm wondering if you sent him an email or what it's like.

Oh, well, that's pretty sad. I don't know if the game provider is investigating this thing or the casino, did they tell you? 

As for the chargeback, have you already requested it or is it just a last resort? 

If you feel like you don't know what to do next, feel free to open a complaint with us and we'll try to help.

What do you think?

Hi , jus5 sent Tomas email then with photo etc

Thanks for the answer, of course, I only asked because I was not sure so that the investigation could continue.

JARO NO ONE FROM DOLLU CASINO IS RESPONDING TO MY EMAILS. ON WEDNESDAY I WILL GO TO MAKE A REPORT TO THE POSTAL POLICE. I WROTE AND NOTIFIED DOLLY CASINO AS PER THE EVIDENCE THAT I WILL ATTACH IF YOU WANT. QUESTION I ALSO PREPARED THE CHARGE BACK OF A CREDIT CARD. NOW I WILL GO ON WITH THE OTHERS. DO YOU HAVE ANY ADVICE TO GIVE ME REGARDING CHARGEBACK IN ORDER TO HAVE A POSITIVE OUTCOME. I BELIEVE I HAVE BEEN SCAMMED AND THE REPORT WILL BE FOR SCAM. I STRONGLY RECOMMEND UPDATE THE RATING OF THIS CASINO BECAUSE IN THE LAST FEW MONTHS IT HAS GOTTEN A LOT WORSEN. I HAVE BEEN PLAYING FOR YEARS BEFORE AS A VIP THEY PAID THE WINNINGS EVEN IN A FEW HOURS NOW IT'S AN AGONY EVEN JUST TO TALK AND HAVE ANSWERS. IF YOU KNEW EMAILS THAT I SENT AND NO ONE ANSWERS. I ALSO ASK YOU FOR SUPPORT BECAUSE I ASKED TO HAVE THE HISTORY OF THE DEPOSITS BUT WITH THE DETAILS OF THE METHOD AND CARD NUMBER. WHAT DID THEY DO THEY SENT ME THE HISTORY BUT EXACTLY THE ONE THAT I COULD RECOVER FROM THE SITE. DATE TIME AND AMOUNT BUT THE DETAILS OF THE METHOD AND FINAL CARD NUMBER ARE MISSING. I THINK IT'S MY RIGHT TO HAVE THIS INFORMATION. THESE CASINOS ARE ILLEGAL, THEY ARE OUT-AND-OUT SCAMS AND I AM SURPRISED THAT ASK GAMBLER IS ALSO VERY DEFENSIVE TOWARDS THEM, FOR EXAMPLE, THEY REJECTED MY CLAIM FOR THE TWO UNPAID WINNINGS.

As for the chargeback, it is possible that it will close the door to play later in other casinos, so that's why I asked if this is a last resort for you until you have exhausted other options. But you can get a lot of information about it in this thread, so check it out.

As for the rating, that's why we need players in trouble to open complaints to find out if they really made a mistake or not. Depending on whether they try to solve it or just let things go, the safety index will change.

As far as what you are asking from the casino, you will have to mention it to Nick, because I don't handle complaints. 

I firmly believe that it will be resolved somehow and the situation will be ended with a fair outcome. 

I will keep my fingers crossed for you.🤞