DelOro Casino - general discussion (page 28)

https://casino.guru/profile-complaints/308007/bp54 Just to add a bit of context.

I recall all the hacked account case. Thank you.

I was verified after 7 days. Support send a ticket on day 5 and after ticket it took 2 days after that no problems so far i withdraw winnings to skrill its instant

Hello 🙋‍♀️ Best wishes for 2026 to you all too 🍀! I'm trying to think positively; I won't be playing there anymore until everything is sorted out. Lots of love ✌🏻 I'll keep you updated, of course. PS: I'm also confident that you and your colleagues will assess all problems fairly ❤️ See you soon!

Thank you so much for the reply… I've been waiting for 3 days… so tomorrow's the halfway point 😃 It should take 7 days for me too 🍀✌🏻🙋‍♀️

🙋‍♀️ Hi, a quick update: I got verified and the money was in my account super fast. I was incredibly lucky, apparently. I've read everything here and I'm so sorry for those who didn't have such good experiences. I'm going to take a break from casinos for a while now because withdrawals and verifications always give me a headache. 🍀 All the best!

I'm glad all is good with you. Enjoy the break as much as possible, please.

Absolutely, thank you so much! The longer the break, the better… I don't want to fall back into old habits and play casino games too often… Best regards

We'll definitely keep our fingers crossed for you.

Enjoy yourselves and have a good time.🙂

Oh Jaro 😅🍀, it's so nice to hear from you! I had my account there blocked right away (which wasn't easy at all; they really try to sweet-talk you into continuing to play). I hope you're doing well and I'm sending you lots of love ✌🏻…

I understand that sometimes this is just casino tactics and basically everyone wants to keep their customers.

I believe that everything is going as you imagined at the moment.

Take care!🙂 ☘️

The funny thing was, they were so convincing that at times I even thought it would be better to keep playing there 😀. That was crazy haha… Best regards ✌🏻.

That's probably the effect they want to achieve.

I would say it's also manipulation.🤷‍♂️

I thought I would review this casino for everyone as I have used them for a year now.

Layout:

Quite good! You can sort by provider, live casino, type of games and recent games.

Customer service:

Amazing! They are very friendly! And you can usually have a bonus everything you ask, and they have a bonus every other day + 10% cashback on your losses on Thursday, no wagering.

Slots availability:

Unfortunatley here is where they get most deductions from me. They have almost all providers, but they are missing ELK.

And my biggest grip is that they have opted to run lower RTP versions on many of their providers, big ones like Pragmatic, Play and Go, Thunderkick and Blueprint, some of the Blueprint ones are running at a shocking 92%!

If they changed that, it would be almost 10/10 for me personally.

Talking about their slots, they do seem to do something really weird though, and I have not gotten answer from them.

It seems, if you win "big" they tend to remove the slot from the catalogue, it's very bizzare as we all know it's random. Fire in the Hole 2, Tanked, Ghost Glyph (a very low volatile slot, but I hit 600x and within 30 min it was gone! No explanation) and Dead Men Walking is a few that comes to mind. I flagged this months ago, they blamed it on the provider having maintenence but that's not true. Not sure it's a licencing thing or what but it's very strange.

Other notes:

They are VPN friendly.

Cashout is Instant, I'm UK and it hits your bank account within minutes usually. They do take a fee, and they have max limits of 1000 Euros a day, but if you are regular you get that raised. I'm not sure what mine is, but I've withdrawn thousands in one day and not been an issue.

Responsibile gaming:

They used to have a self coolout function, where you could block yourself for 24 hours. This has been removed.. stating that players used it wrongly.. ? Dosen't seem right with me, but you can contact support and they can block you if you wish.

Overall a very good casino, VPN friendly, instant cashouts, most slots. But unfortunatley low RTP on some, and some bizzare slot removals which never got explained.

Would recommend.

Hello, did you know you can use the casino review feature too?

https://casino.guru/casino-reviews#/reviews/guide 👈

I would consider such a detailed summary worthy of an official user review. 😉

Ah, I will do!