DelOro Casino - general discussion (page 27)

From what I've seen of your past posts, you're just frustrated and resentful that you've lost a lot of money and you're blaming the casino. I'm a gambler too and I understand that, but blaming the casino is too childish. Man up and take responsibility for your actions.

I've won a lot in this casino and they've been very good to me, but of course I've always followed the rules and taken care of my account, all my withdrawals have been instant in this casino. It's hard to find a casino that pays out instantly like them.

I've won well over 50k here, but of course I haven't cashed it all out because I've played a good portion of my wins as I always do

May i ask how long did u wait for verification, they had curacao license 2 years ago so u were prolly quick but now they have anjouan and im waiting for 3 days already 😊

I believe you too, I’ll explain why.

I previously played at Heats Casino, a partner casino, and when I clarified everything with them before making a deposit, they, like you, advised me to use a VPN for the game. I have photos and videos of correspondence, and I provided this to Guru Casino as proof.

+ They are clearly trying to force it on me that Ukraine is not accessible for using this casino, well, it’s empty talk.

I have played in over 110-120 different casinos and have seen everything.

I clearly know and understand that if the Terms and Conditions do not state that Ukraine is on the list of prohibited countries that they have, then it is a lie!!!!!!

+ Why do I write to Heats Casino and they answer me that yes, you can play and we have players from Ukraine.

Another moment from my practice.

If a casino changes its rules for a specific country, it will immediately display a notification stating that playing in your region is prohibited.

It is also important to understand that when I registered in my profile, I entered my information that I am from Ukraine.

Also, when selecting a phone number, the country code there was Ukraine, which emphasizes that it is not prohibited + I still receive notifications from their mailing list asking me to top up my account, they offer some kind of promotions.

I also corresponded with this person, in my opinion, she is not a very adequate employee, she wrote such nonsense.

Romi, as far as I understand, my complaint has already been published by your team.

So I don’t see any letters from Veronica, let them send the request again.

The Guru team would like to point out that as of December 19, 2025, the DelOro casino account has been blocked.

I just contacted the chat with this question and received a response👇👇

Unfortunately, we are unable to restore your account at this time. However, you can contact our team at Support@delorocasino.com to request a refund of your deposit.

I would like to point out that I asked them not to rush me into returning my funds in the amount of the deposit.

You need to reply to your complaint in the complaints thread from your account, actually. I already sent you the link.

Hi, today I wrote to them again from a different device, posing as a new user, and now there is much more serious evidence that this is a FRAUDULENT club disguised as an online casino.

I wrote to them and they took the bait, well, there's a twist at the end😂😂 I told them who I was and they were like, well, yeah, we checked again with another team and no, it's not possible😂😂 and I'm writing to them too late!!! They checked three times.

Hi 🙋‍♀️

I'm trying to verify my account at this casino. Support told me that verification is done via a ticket system and that I'd get through faster if I played more – I find that very questionable.

The stated 48 hours have passed, but so far no one has looked at my documents. I've read reviews and posts here, but I still can't make sense of this casino.

Has anyone been verified and able to withdraw their funds? How long did it take?

I don't want to gamble with the money anymore and I'm annoyed that I gambled at all. I usually only try out new games occasionally 🙈, but this time the whole thing is worrying me.

PS: Best regards to the Casino Guru team, especially Jaro 🍀. Your Casino Guru seal is on the casino website – please tell me it's genuine.

PS: I'll keep you updated ✌🏻

Hi, this is just a fraudulent casino that does not want to pay out funds at any cost, they will invent anything, accuse you of something, so as not to give out winnings.

I am trying to get to the truth, I have all the evidence that in my situation there is nothing that would prevent me from receiving funds.

I don't know yet... I haven't formed an opinion. I'll wait and see...

Just in case it would help anyone, your ongoing complaint is here:

https://casino.guru/complaints/deloro-casino-player-s-winnings-have-been-confiscated-3

Wish you the quick outcome, of course.

Hello!

My best wishes to 2026! 🙌🚀✨ I'll let Jaro get back to you too. 🙂

What I could find on the website is just a logo, not a seal or anything. However, the casino cooperates in resolving players issues, and I believe my colleagues are able to assess all problems fairly. Unfortunately, some players have had negative experiences; for instance, hacked accounts are truly beyond our expertise, so I'm glad you are prepared to form your own opinion.

(Just a note: if anyone is in danger of losing money, always ask the casino to close the account due to gambling addiction. I know how it sounds, but there is no other way to prevent that loss. I have discussed similar situations with our complaint specialists, and this is their recommendation.)

In any case, I hope it won't be that hot. Wish you a quick payment!

Let us know how it looks, please.