Delayed account verification (page 2)

What does it mean to take some measures? What can I do?

also now I have to wait until Friday and if I'm lucky I'll get an update on the verification. So I don't know what else to do

I need the money I won and I can't get it.

Could someone get in touch with them?

They're really making fun of me.

The other day they told me up to 2 weeks, the day before yesterday they told me 1 month and now they are telling me two months, which they are doing so they won't review the documents I sent for verification.

that is, mercy!!!

Hello, You know, I understand your feelings. Just as I mention, though, we inform players through the casino review that this specific casino should be avoided due to unfair practices and unpaid winnings. Under those circumstances the casino behaves as I would expect them to behave.

This pretty much demonstrates why no one should play in this casino: https://casino.guru/baloo-bet-casino-review

Thus I fear the answer is now rather straightforward. 😐

It was kind of too late when I saw the reviews and the safety rating.

By the time I saw it, I had already won the money.

and now I have 10 withdrawals of 1000€ and still pending

Im sorry to hera that of course, because it seems the review is pretty accurate.

I can't understand though.

Why did they make two withdrawals and now I'm waiting so long for verification so that the other withdrawals can continue as they said?

Why would they credit me with two withdrawals?

Those are very logical questions, and it's reassuring to know you were paid in the past without an issue. Imagine the casino has some internal delay or payment system complication now. That would explain the situation, so there are even logical answers but for some reason the casino is not telling you right now. It may just be a temporary issue; still, it would be best to get some responses from the casino. Maybe it's not a big deal, but the lack of information raises a very valid questions.

How do I get answers? No one answers.

My only solution is for you to get in touch.

there is nothing else I can do

and in live chat they can't give more details

The complaint feature is where the answers are gathered, which is basically the main part of resolving cases through mediation. I'm assuming you cannot get anywhere by repeatedly asking the casino through various channels, so I suggest giving it a break. It must feel very frustrating and you don't have to do that too often now that the complaint was raised. For example, chat operators rarely provide details; they are in most cases there to explain basics and rules and cover bonus offers. Especially ongoing verification has to finish first; therefore, I would suggest focusing on something else for the next two days. Then Attila will be back with you.